What is Tripleseat?
Tripleseat revolutionizes the event management landscape, backed by the support of 2,500 venues and more than 18,000 professionals in the industry. This platform adeptly manages every aspect of the process, including lead generation, booking confirmation, contact management, event specifics, invoicing, and payment processing, which empowers restaurants, hotels, and event spaces with cutting-edge tools designed to boost customer satisfaction and grow their business. By offering this all-inclusive solution, Tripleseat not only streamlines operations but also enables venues to concentrate on delivering outstanding experiences for their guests. Ultimately, the platform plays a crucial role in enhancing operational efficiency while ensuring that client engagement remains a top priority.
Pricing
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Tripleseat-Dashboard
Company Facts
Company Name:
Tripleseat
Date Founded:
2008
Company Location:
United States
Company Website:
www.tripleseat.com
Product Details
Deployment
SaaS
Training Options
Webinars
Online Training
On-Site Training
Support
Web-Based Support
Standard Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Tripleseat Categories and Features
Venue Management Software
Attendee Management
Billing & Invoicing
Contract Management
Customer Management
Event Management
Food & Beverage Management
Multi-Facility
Reservations Management
Resource Booking
Sales Management
Staff Management
Event Management Software
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
Tripleseat Customer Reviews
Write a Review-
There are some things I love about this software, and some things that really need improvement. It has great features and an intuitive design, but some of the features are finicky to use, and repeated glitches in the software keep me from really loving it. Tying our website and social media lead forms to TS really expedited the conversion process, which was great. Generating proposals and contracts and collecting online signatures for documents works great, along with allowing clients the option of paying deposits through TS directly (though the processing fee from Stripe is a bit on the high side). The software glitches have been terrible for me, however. Once you email a client through TS, it links to Outlook and will send you notifications and duplicate emails so you can monitor conversations from both platforms, which is great. What is not great is the tendency for this tie-in to totally break down: clients trying to respond to emails I sent through the TS platform will tell me that the emails just bounce back to them, yet when they send the same email directly to my outlook address it comes through just fine. I will reply to a client through the email/comment chain on TS, and the comment will simply disappear, leaving me with no record of what was sent and whether it even went out at all. I have also had multiple clients call the business and say they submitted an event inquiry through one of our platforms, yet the lead never showed up on TS. This has happened so many times, it makes me wonder how many leads we missed because potential clients submitted an event inquiry and then simply gave up and moved on to the next venue when no one got back to them...because we never got the lead on TS. To be fair to TS, there is a possibility that the issue is somewhere on our website inquiry form, or on Facebook; but we have had our IT dept. investigate our end thoroughly, and everything seems to be working perfectly. I have emailed TS trying to get help for these issues in the past, and basically got "well, it worked when I tried it!" in response, which is incredibly unhelpful. I want to love this software, it is reasonably-priced and has awesome potential. The bugs and the lackluster support are two major hurdles to this goal, however, and TS has yet to make any moves that I can see to fix either one.
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