What is Trustpilot?

Strengthen your brand's credibility by proactively showcasing it. Trustpilot reviews foster a closer connection with your customers and propel your business expansion. Built on the ideals of honesty and transparency, Trustpilot has emerged as the go-to platform for consumer feedback. With over 400,000 businesses assessed and 1.1 trillion ratings and reviews displayed on Google annually, organizations utilize Trustpilot to enhance their credibility and bolster their reputations. To attract favorable reviews, simplify the process for customers to provide their insights. Take advantage of your customers' eagerness to share their experiences in order to increase your brand's visibility. Elevate conversion rates by tapping into the collective feedback of your customers. Highlight your most positive reviews across all channels where prospective customers are looking. Transform customer insights into greater influence and higher sales figures. Trustpilot distinguishes itself as the premier review platform globally. Each authentic review not only contributes to the improvement of experiences for consumers and businesses but also cultivates a community built on trust and satisfaction, ultimately leading to a more engaged customer base. By leveraging the power of these reviews, businesses can create a cycle of positive reinforcement that encourages further customer interaction and loyalty.

Pricing

Price Starts At:
$199.00 per month
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Trustpilot
Date Founded:
2007
Company Location:
Denmark
Company Website:
business.trustpilot.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Trustpilot Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Reputation Management Software

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Brand Management Software

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

More Trustpilot Categories

Trustpilot Customer Reviews

Write a Review
  • Reviewer Name: Cristina B.
    Position: Marketing Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Essential platform to check the reputation of a company or website.

    Date: May 05 2023
    Summary

    I use Trustpilot to be able to consult various reviews about places, restaurants, clothing stores and much more, I must admit that starting to use Trustpilot has allowed me to have more confidence when consulting any type of service from a company or place, This platform has allowed me to read detailed reviews of each company and in this way I feel prepared to buy a product depending on the rating. What has favored my general experience is the diversity in categories that Trustpilot has, this helps me to use it in my day to day, whether it is to consult a clothing store, shoe store, flight agency and much more. Overall Trustpilot has performed excellently and I will continue to use it for much longer.

    Positive

    Trustpilot is a complete system to be able to consult complete reviews on any type of website or specific categories. The first thing I like is that Trustpilot has a wide variety of different categories where various customer experiences and reviews are stored from banks, clothing stores, furniture stores, pet stores and many more categories, this is great for the consumer can consult detailed reviews of a store before buying a product. TrustPilot allows you to filter recent or old reviews, allows you to filter information from companies and web pages, information such as domain, physical address of each company, details and history of each company. Trustpilot allows you to consult company information, this helps a lot to improve the confidence of potential customers who want to purchase a product or service.

    Negative

    Everything in Trustpilot is very good, it is a very complete platform to write and read new reviews about various web pages or physical sites such as restaurants or any place that you want to check about its reputation. Trustpilot's overall design is very good and works flawlessly, the review consulting and moderation time for each review is relatively short, posting in about 12-24 hours. I have never had any problems with Trustpilot.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: COO
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    So many fake reviews on Trustpilot

    Date: Feb 21 2023
    Summary

    I am not sure how Trustpilot has not faced more scrutiny so far. In my opinion, they seem to do the bare minimum when it comes to moderating reviews.

    Positive

    Decent user interface, but that's about it. There's not much more to say here. The interface is nice but Trustpilot has huge issues otherwise.

    Negative

    In my opinion, there is little to no review moderation on Trustpilot. I believe you can find fake reviews on almost any product or service. They are easily spottable because they have little to do with the product or service being reviewed, or are all written in the same sort of template, which indicates the company wrote the reviews themselves.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Developer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Decent Review Platform

    Date: Jul 01 2020
    Summary

    Trustpilot is one of the big names in review platforms. It mostly provides honest feedback from customers and is a great platform to know about new companies But I have observed a large amount of baseless reviews posted without context tarnishing the overall quality of platform.

    Positive

    Good website interface.
    Easy to read or provide review.
    Covers most of the software and websites.
    Decent amount of trusted reviews.
    Free to use.

    Negative

    A large amount of vague & silly one line reviews can also be found - It definitely needs to increase moderation to ensure quality control.

    No integration with LinkedIn - It should use LinkedIn as login source to fetch honest reviews.

    Read More...
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