Turbify Reviews

No one should ever use a Turbify (Turdify) product. How can an email provider refuse to fix a problem with in synching with Outlook, the most used email platform on the planet.

NOTHING!

Turbify or should I say Turdify, email hasn't worked with outlook for more than a month and this is a known issue. There are imap server issues which they still haven't fixed and blame Microsoft. I didn't select Turdify as a provider. I purchased a hosting package with Yahoo several years ago and Verizon bought Yahoo which then sold their email services to Turdify. If I wouldn't lose 100,000 stored emails, I would change providers.

For starters, my domain was "pending" when it should have been active. Next, something on their backend was failing to redirect our a-record to another server. After 7 calls to customer service, I was more or less told "Not my circus, not my monkeys." Customer service is more or less useless. This company is a scam. Avoid at ALL costs.

There are none. Absolutely no pros to using this service. I only ended up with it because it started out as Yahoo Small business and was resold time and again, ending in their lap.

They are 3x the cost of any place else. Useless Customer Service. Simplest tasks do not work.

Their small business email service just doubled in price with no warning. No email, no text, nothing to indicate that they would do this. I called to ask for a refund the moment the charge was made, but they said I could not receive a refund. Horrible business and complete lack of business integrity.

Nothing at all. A terrible product and even worse customer service. They have no compunction to double the charge for the same service.

Their small business email service just doubled in price with no warning. No email, no text, nothing to indicate that they would do this. I called to ask for a refund the moment the charge was made, but they said I could not receive a refund. Horrible business and complete lack of business integrity.

Will not put you through to a supervisor..... they just apologize and say sorry for the inconvenience, then when I asked for a supervisor they say supervisor not available....I told them I will file a complaint and could I have supervisor's name she say "We have many supervisors" and I told her that I have asked her SIX times for a supervisor and I find it REMARKABLE how have "many" and no one is available....will change this hosting service to another company.

Have not experienced any pros.

Customer service is scripted and sounds like a broken record and don't really know how to satisfy a customer. Called 8 times just to speak with different reps and still get the same experience.

They keep you on the phone forever and to tell you that they can’t refund your money. Calling my bank.

ZERO! Stay away from this company.

They wouldn’t give me my money back for a service that doesn’t work! Will contact my bank to get my money back!!! Stay away from these scammers!!!

Frustrating. Poor customer service. Dishonest renewal tactics. Too complex for my purposes. Too expensive.

The product itself is okay but too complicated for most needs. It is not easy to use but it does probably have a lot of features useful for bigger users.

Turbify doubled their annual prices without informing me and I only saw this when the automatic annual payment went through my bank account. Their terms of service state that if you cancel, you don't get a refund for any of the period - if you cancel the day after they take the annual payment, you still get nothing back.

Also, their customer service takes ages to respond - if they respond at all.

When it was Yahoo it was easy to use and the service was excellent. With each succeeding new owner the service level declined, until with the sale to Turbify everything fell apart. I was forced onto a new and clumsy website builder. The help desk people cannot understand basic English, so don't get anything fixed, but are quick to demand good reviews after NOT solving my problems. Then, at the latest renewal, they sneakily hiked up the fees. If it was possible to leave Zero ratings I would do so.

My site can be made to work.
This is what I think of it.

Difficult to use.
Non-existent service. Help desk people are not even a little bit helpful but are quick to expect good reviews.
Sneaky price increase.

Worst service on the planet...and if I could, I'd dump them but yahoo sold it to a company that should be called "upyourbutt" and there's nothing I can do.

Nothing.

Stupid customer service. No tech support or a modicum of tech knowledge. No one speaks English or can be understood. Could not fix or help me in any way, shape or form. I finally figured it out for myself after two hrs of them trying to tell me what to do. THE MOST HORRID service ever.

The Turbify website and services are less than impressive. Slow and not far from being a user friendly.

Nothing I can add here. Let's be honest. The service was managed by Yahoo and moved to some unknown brand.

What a sneaky tactic to double the price! You log a compliant and a ready email from a sneaky customer service informs you that you have received an email sometime ago (who is untrue) about the price increase for some BS improvements. Then two days after you receive an email about a price increase.

Did you expedience the same?

20 years with a simple website with 2 forms mailers. Nothing elaborate. Pure html pages. Started with Yahoo which morphed to Yahoo 'Small Business' then to 'Luminate' - which I did have some minor pains getting their forms mailer configured (just security related stuff - thanks to all the mail spammers out there.) But now with 'Turbify' I have to upgrade. Whatever account subscription I have no longer has a forms mailer service. I have to ADD that. This is how the rabbit hole starts. Time to move on.

They answered the support chat I guess.

Apparently we have to pay more to get a new service that was the same service we had before when we didn't have to pay more.

Disgusting, and I am actively looking for an alternative. I just cannot take off a whole morning to log back in every time I get locked out!

Relatively inexpensive, and it carried over from the old Yahoo BizMail, so I had no choice when it was sold (several times apparently, and gets worse every time).

Terrible function, customer service knows its a poor quality product; can't understand their accent, I get locked out regularly, does not integrate with Yahoo easily.

Frustrating and need to leave and find alternative; any suggestions?

Avoid at all costs. As mentioned, high cost, very nominal features, very difficult to contact service, often times very hard to understand with the thick accent and rarely do they help you resolve a problem.

Can't think of anything. Really nothing good to mention that is not available elsewhere for less money and coming with better service.

Price keeps going up. That might be OK but service is non existent. Way back when Yahoo Small Business was pretty good but has been on a steady decline for years. Basically these nice chaps from India like to tell you that everything is fine from there side so move on. And move on is what I'll be doing.

Great for bringing on a heart attack from stress. Each call results in more mistakes and hidden charges to your card that go unexplained.

Attractive deceptive pricing. Nothing good about them. Has learned how to apologise in English to deflect issues.

Mandatory on file credit card. Refuses PayPal even though site shows PayPal accepted. Random unexplained card charges never quoted as applicable. No English spoken, 100% India call centers. Doubles your renewal price after initial term. Bait and switch mob. Can't believe anything they say. No customer service email address. Constant mistakes and daily server fails..
Maryland USA headquarters calls routes you back to New Delhi India.

Find another service.

Nothing absolutely nothing good I can say about this pathetic company that is being run by morons.

Pathetic lack of customer service. My website functions are 60% not working. Not getting emails for orders still able to capture. Going on For more than 6 weeks and maybe in June I’ll see some improvement…doubt it. For sure we will see a class action suit that I hope bankrupts them.

Starting on Wednesday April 26th Turbify said they were conducting maintenance that disrupted the ability to place orders for 8 hours and the ability to get into the Store Manager (administration side) until mid afternoon Saturday (April 29th). So no processing of orders or ability to update pricing, inventory etc.

Since access was restored I now discover that they have broken the inventory feature and it will not be restored until June!!! I'm operating a retail store, how can I do that without the ability to adjust inventory?

In addition the ability to upload database changes to my existing product catalog is non-functional. I sell products that change in value in real time (precious metals) and I have been using this feature for 15 years to quickly adjust pricing for 200 items at a time. This is criminal. I have filed a trouble ticket but at this time I do not have any faith that they will be getting this fixed.

When I set up the website in 2009 Yahoo Small Business was a good fit for me. Now that I have built a site with over 300 pages it makes it hard to want to move to a different host so I resisted doing so. I do not think I can put it off any longer.

None.

The only pro to using Turbify to host your webstore would be that you need a tax write-off, if so you can use these guys.

Cannot integrate with PayPal Payflow. Only PayPal options are Payments Standard and PayPal Pro. However PayPal Pro is a legacy product that PayPal no longer offers. They have not figured out how to implement the newer Payflow.
Fees are high. $40 per month plus 1.5% of invoices (including shipping).
Abysmal customer support. Yahoo switched support to India based call centers and Verizon (Luminate) and Turbify have kept this arrangement. The TS phone calls routinely run to an hour or more and rarely result in fixes. Time I can never get back.

Turbify is total garbage and I won't be surprised if they go out of business soon. So terrible. Avoid them at all costs if possible.

Nothing good about Turbify. Truly not a single thing from provided services to customer service. Avoid them at all costs if possible.

Notifying you of increased charges (double the cost) 1 month after they implement it (after charging me twice), then saying they can't cancel the service for a couple weeks because their system isn't set up to cancel services.

We have small business and have used Yahoo's website builder since 2008. Turbify recently purchased the site and we have had to completely redo the website, which was expensive. Now it is not working at all.

I can't think of any pros with the exception of that fact that the customer service reps answer the phone.

•The site builder is not user friendly.
•Your customer service is inadequate.
•The site is glitchy and has been down for days, preventing customers from booking.
•Turbify's inadequacy has cost me time and money.

Absolutely terrible! Customer service agents are all in India making communication difficult. They promised the email would work if I paid them, which I did. After many calls when the email was never restored they refused to refund the money. Overall they are a terrible company to deal with and I recommend staying away from doing business with Turbify.

Not a darn thing. Stay away from Yahoo Small Business which is now Turbify.

Terrible customer service never resolved email issues.

I began with Yahoo Small Business at least 15 years ago. Since Turbify took over, problems have been severe. I'm expecting to switch hosts. Terrible.

Predecessor - Yahoo Small Business - was good for many years, starting ~2005, Since Turbify took over, service has been poor.

Turbify was totally unhelpful in addressing hosting-blockage and also payments in my account.

Like others I was moved to Turbify from my LONG time use of Yahoo Small Business. Yahoo went through a few other transitions but overall I liked much of its service, one transition was pretty bad but nothing compares to the move to Turbify. I have never experienced customer and technical support as bad as this in my many years in this field.

I really have nothing to add to the other reviews here except I moved to Dreamhost and have nothing but the highest recommendation for Dreamhost versus Turbify. Dreamhost customer service is excellent (do have a little wait time if you use chat but again nothing like Turbify), they can actually FIX the issue for you, they follow up. And their pricing is much better.

Stay away from Turbify or move to something like Dreamhost ASAP. (I am also one of those who very rarely writes reviews but feel it is important in this case.)

Nothing, I honestly cannot think of a positive/'pro' to list here. There are much better services out there.

Customer service, tech support, billing and costs, extended down times and no refund