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What is Uber Eats?

Many users of the Uber Eats application may be searching for nearby dining establishments. By partnering with Uber Eats and featuring your restaurant on their platform, you can effectively reach these potential patrons. When a customer finds your restaurant, they can easily place an order through the Uber Eats app, which your restaurant will then accept and prepare. Once the order is ready, delivery personnel associated with Uber will pick it up from your restaurant and deliver it to the customer's doorstep. If you operate multiple locations, you have the opportunity to join as an Uber Eats partner and begin handling orders in just a matter of days! Starting this journey is straightforward; simply sign up through our website, and we eagerly await your response! The Uber Eats pricing model consists of two main elements: a one-time activation fee that covers a welcome kit, a tablet, restaurant management software, and a professional photo shoot, in addition to a service fee that is calculated as a percentage of each order processed through the app. Should you be curious about further details, don't hesitate to contact us for more information! We are excited to help you embark on this new venture.

Screenshots and Video

Uber Eats Screenshot 1

Company Facts

Company Name:
Uber
Date Founded:
2009
Company Location:
United States
Company Website:
www.ubereats.com/restaurant

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Uber Eats Categories and Features

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program
  • Reviewer Name: A Verified Reviewer
    Position: Attorney
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worst company i have ever dealt with

    Date: Feb 14 2025
    Summary

    This company is a scam that is designed to rob you. Stay away.

    Positive

    Absolutely nothing. every person there should be fired.

    Negative

    There is no customer service. They will strait up steal from you. worthless in every way. they tried to refund me $1 because an entire order was wrong. i spent TWO DAYS trying to resolve. what a joke.

    Read More...
  • Reviewer Name: Samantha H.
    Position: Digital Marketing Specialist
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good App, lots of Fees

    Date: Feb 12 2022
    Summary

    Overall, I am thankful for the ease that Uber Eats provides to getting access to meals. They offer such a variety.

    Positive

    Provides such easy access to various local restaurants. The convenience that Uber Eats provides with their many drivers is incredible.

    Negative

    Uber Eats has to many fees for their services. I understand that it helps the drivers be paid, but there should be another way to account for that.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 2+ Years
    Uses the product: Yearly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Food Available at Your Fingertips

    Date: Aug 06 2022
    Summary

    Overall, if you are willing to spend a lot more money for your meals to have them sent to you I would say Uber Eats is the place you should go.

    Positive

    If you are busy during your work day or stuck at home with a sick child it is nice to order a meal that can be sent to your home.

    Negative

    Very expensive. I am still at the point of life where it is worth my time to go pick up food instead of paying almost double what the food is just to have someone deliver it to me.

    Read More...
  • Reviewer Name: Areeqa H.
    Position: DevOps Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best customer support.

    Date: Jul 24 2021
    Summary

    Overall, Uber Eats is one of the best food ordering applications designed in a simple way, so it can be used by anyone without any hassle.

    Positive

    - Uber Eats is an easy-to-use application that can be used by anyone because of its user-friendly user interface and simple layout.
    - The customer support is superb at solving problems.
    - The order can be track live with GPS.

    Negative

    - The live tracking feature of the application does not work properly sometimes.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Office Administrator
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Food Delivery App!

    Date: Oct 14 2021
    Summary

    My overall experience with Uber Eats is great. I like all of the functionality of the app, as well as its ease of use and nice design.

    Positive

    I like how user friendly the app is. It's very intuitive, and all around easy to use. I also like the discounts American Express gives when you connect your card. I also like the help feature if there is a problem with your order, it has worked pretty good for us. I also like that it saves recently used addresses if you get deliveries at more than one location.

    Negative

    There isn't anything I would change at this point with the app.

    Read More...
  • Reviewer Name: Moses M.
    Position: Digital Marketer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My Experience With Uber Eats

    Date: Feb 28 2021
    Summary

    With UberEats, it is all about convenience and getting meals when we need it. Since implementation, it is now easy to order meals for the team anytime and the tool has been amazing especially during the Pandemic.

    Positive

    Setting Up Uber Eats is easy.
    It is straightforward to use and order from your favorite restaurant.
    Tracking delivery is enabled.
    Both cash and card payment possible.

    Negative

    Sometimes there are delivery delays which causes inconveniences.

    Read More...
  • Reviewer Name: Martin B.
    Position: Software developer
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Difficult to see how it could be worse

    Date: Jul 21 2021
    Summary

    The worst customer care I have experienced. Ever. The whole thing is automated to get rid of complaining customers whilst keeping their money. Parasites.

    Positive

    Instead of delivering our lunch the driver phoned us to shout at us and say he'd thrown it in the bin. Getting any kind of resolution to that has proven impossible. Tweets are answered by 'bots. E-mails are answered by 'bots that just send you round and round in circles. If you phone the 'bot tells you you're not worth bothering with and just hangs up.

    Negative

    Everything about it stinks to the highest vaults of Heaven.

    Read More...
  • Reviewer Name: Minhaj B.
    Position: Dog Trainer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Anytime , Anywhere

    Date: Jun 23 2021
    Summary

    You can solve your midnight craving with Uber Eats.
    It has a big restaurant base.
    The application works amazing all the time.
    One can use it without any difficulty.

    Positive

    You can get your favorite food at your doorstep in one click.
    I have been using it due to my work hours, and I can get food anytime I want.
    Nearly all restaurants are on Uber Eats making it best place to buy.
    You can pay for it via cash or card.

    Negative

    You cannot order food from long distance.
    You may get an order very late.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Convenient and Easy

    Date: Jun 06 2020
    Summary

    I think it’s a great way to get food delivered in a quick, easy and convenient manner. Was fun work too!

    Positive

    I used to work as a deliverer and I loved it. It was easy, fun, the app was convenient and dependable.

    Negative

    It’s only accessible in bigger cities and not smaller municipalities.

    Read More...
  • Reviewer Name: Pranshu S.
    Position: Intern
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great

    Date: Nov 30 2020
    Summary

    UberEATS has collaborated with select cafés to offer assistance. This incorporates cafés who may not give the conveyance benefits in any case. It's ideal to have the option to eat a food dish you may have needed to head to and plunk down for.

    Positive

    Besides perhaps bringing a lift down steps, and strolling to the walkway where the conveyance individual is stopped, you don't need to move the slightest bit. This is incredible particularly for working experts who may have a bustling workday and neglected to bring a lunch.

    Negative

    I can't help thinking about what amount of time it would have required for my food to show up on the off chance.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Researcher
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It's convenient but comes at a price, and sometimes drivers are bad

    Date: Jun 07 2020
    Summary

    The UI is easy to understand and the app has its uses sometimes. But it's not really cheap and you might not get your full order.

    Positive

    I use Uber Eats when studying or doing research past midnight. By that time, few restaurants are open, and walking to them and back to the lab or to home isn't really a safe or time efficient process, so I order with Uber Eats.

    Negative

    I'm the type of person who likes to see the food being prepared, or what others are ordering, especially if it's a place I don't frequent too often. Obviously you can't do that with a delivery app, but what bothers me more is that sometimes the drivers are dishonest and will take one of my two orders of fries, for example. And I know it's the driver's problem because I call the restaurant and they confirm they had my order right... and don't get me started on the fees. It's hard, I get it, for the app to be profitable, but the fees are downright exorbitant. You can end up having to order a $15+ hamburger or pay like $7 in delivery fees and whatnot.

    Read More...
  • Reviewer Name: Navneet Singh N.
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best food delivery app

    Date: Nov 26 2020
    Summary

    Uber Eats is a great option for ordering food which has a very fast delivery system and good support.

    Positive

    Superb delivery system.
    On time delivery and good food.
    Offers on various restaurants.
    Very good experience.

    Negative

    The con is that the services are currently not available everywhere many cities are yet to be covered.

    Read More...
  • Reviewer Name: Cherishnav G.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Uber Eats

    Updated: Apr 10 2020
    Summary

    Over all Uber Eats is very useful. It provides regular offers to its customers, very attractive user interface.

    Positive

    Super Fast Delivery
    Trusted partner
    Ontime delivery
    Friendly delivery partners
    User friendly operations

    Negative

    Some technical issues
    Not available in all the city's

    Read More...
  • Reviewer Name: Ayush S.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Honest

    Date: Nov 12 2020
    Summary

    I will give a 4 star rating because it's like an angel in disguise for hostellers plus the service provided is also very good.

    Positive

    The one thing I like the most about Uber Eats is that they are very honest and loyal. Their employees are very genuine and friendly.

    Negative

    They don't return the product if the product is wrong or destroyed.

    Read More...
  • Reviewer Name: Aqeel A.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great food ordering app.

    Date: Jul 09 2020
    Summary

    Uber Eats was one of the first food delivery app that came to my locality. And it has always been my goto app for ordering food to my home and workplace. However the offers didn't last much.

    Positive

    - Uber Eats is available in a wide range of restaurants.
    - Easy to use application.
    - Super fast delivery.
    - Great customer service.

    Negative

    - Extra charges due to unfavourable weather conditions can be too high.
    - Less offers compared to it's competitors.

    Read More...
  • Reviewer Name: Maqsood S.
    Position: Software Developer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hungry? get Uber...

    Date: Dec 11 2020
    Summary

    This as is nice for food ordering But one should order food timely or in Evening as night services are not so good on Uber Eats. This app shares the distance between you and the food court from you want to order. The best thing is it provides a good discount on the very first order from Uber Eats.

    Positive

    Uber Eats is a nice app to order food. It provides fast delivery service during the day time. Its customer care support is very well supporting and app work really smooth. It's straightforward to order food step by step on Uber Eats as every information is provided well.

    Negative

    With comparison to other apps, Uber Eats doesn't provide the menu and other details of other restaurants. During night time Uber Eats service doesn't work well sometimes, as many restaurants reject orders. And a lot of areas is yet to be cover by them as they don't provide their services there.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good food at good times

    Date: Apr 10 2020
    Summary

    It's a very good online food delivery platform. Had a great experience with Uber Eats. I used to order every now and then.

    Positive

    Quick and on-time delivery.
    Neatly packed and very good service.
    Delivery boys are polite.
    Reasonable prices with quality food.

    Negative

    Sad that Uber Eats has now been discontinued in India.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Uber eats

    Date: Apr 10 2020
    Summary

    The food was good and the delivery was fast but there are only limited restaurants that you can order from

    Positive

    Super fast delivery
    Eat from a restaurant that don't deliver
    Great customer service
    Discover new restaurants

    Negative

    Poor coupon options
    Limited restaurant selection

    Read More...
  • Reviewer Name: Chet N.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy way to order

    Date: May 04 2020
    Summary

    Overall I use it to place orders for food when I'm unable to go somewhere so I can make sure I still eat.

    Positive

    Easy way to order food and have it delivered to you. It is also widely used so there are a lot of options.

    Negative

    The interface was a bit confusing at first but it's gotten better.

    Read More...
  • Reviewer Name: Nikesh Kumar V.
    Position: Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Food ready anywhere, anytime!

    Date: May 26 2020
    Summary

    I live alone during business trip and so I always use services of Uber Eats every time. I order whatever I feel to eat. Also, at home, I often order food for my family according to their liking. Hence Uber Eats plays vital role in my life.

    Positive

    Uber Eats have great linking with almost all restaurants at town. There is almost every type of food available for everyone. Hence I like it so much. They serve hot and fresh all the time.

    Negative

    Their service and delivery charges are little high. Especially for a single person, who orders for just one meal. There should be some criteria for number of person.

    Read More...
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