Uniphore Integrations

QEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.

We stand at the forefront of human communication in a transformative era. Powered by advanced AI, we move beyond words to decode the deeper layers of human expression—understanding emotions, analyzing behaviors, and predicting intent. By unlocking the true essence of every interaction, our technology is reshaping industries: enhancing security and defense, reimagining contact centers, and equipping financial institutions with powerful insights. We’re not just improving communication—we’re redefining it. At the core of our innovation lies the Behavioral Signals API, designed to predict low-level and behavioral voice characteristics directly from audio. This award-winning technology has been recognized with six Gold distinctions at the prestigious Interspeech Challenges, setting new benchmarks in human interaction analysis and computational paralinguistics. Grounded in extensive research and validated through global recognition, our solutions deliver unmatched value across multiple sectors—from law enforcement and intelligence to finance, healthcare, and beyond. Applications include: -Customer Service & Contact Centers -Security, Intelligence, and Law Enforcement -Cognitive & Mental Health -Digital Companions & Chatbots -Healthcare -Entertainment We believe your data should work for you—not the other way around. Our intuitive user interface turns complexity into clarity, offering powerful visualizations, analysis tools, tailored dashboards, and user training. Just like our technology, our UI is built to deliver insight, simplicity, and satisfaction.

ZoomInfo GTM Studio is a powerful platform designed to enhance and optimize your go-to-market strategies. It offers an extensive suite of tools that allow sales and marketing teams to effectively pinpoint, engage, and convert their target audiences. Users can tap into a comprehensive database filled with in-depth company and contact details, which aids in crafting targeted and personalized outreach initiatives. The platform seamlessly integrates with various CRM and marketing automation tools, giving teams real-time access to the most current data available. Additionally, GTM Studio includes advanced analytics and reporting features that deliver crucial insights into the effectiveness of campaigns, helping teams make informed decisions. Whether your objective is to enter new markets or solidify your foothold in existing ones, ZoomInfo GTM Studio equips you with the vital resources necessary for executing your strategies efficiently and successfully. Furthermore, leveraging these tools can significantly enhance an organization’s competitive position in the marketplace. As a result, businesses can navigate their market endeavors with greater confidence and precision.