What is Upwork?

Engage with top-notch professionals confidently through the largest remote talent marketplace available today. Effortlessly connect with highly sought-after independent contractors and specialized agencies, and see why Upwork talent is highly rated at 4.8 out of 5 from over a million reviews. Whether you require a one-off project or are seeking long-term collaborations supported by Upwork Payroll, you have the flexibility to customize contracts that meet your business goals and can easily adapt them as your needs change. With millions of reviews at your fingertips, you can rely on authentic evaluations of candidates' previous work from companies that share your industry. Upwork stands out by ensuring that the reviews you access are linked to real projects that have been successfully completed, providing peace of mind in your hiring decisions. You will also receive excellent support throughout the entire process, from creating job postings and shortlisting candidates to onboarding and integrating into your company. Moreover, the platform offers a personalized solution that aligns with your contingent worker policies, equipping you with essential protections including compliance and risk mitigation concerning results, intellectual property, and data security. This all-encompassing strategy not only streamlines your recruitment efforts but also cultivates a more organized and secure work atmosphere, ultimately enhancing overall productivity. By choosing Upwork, you are investing in a hiring experience that prioritizes quality and reliability.

Integrations

Offers API?:
Yes, Upwork provides an API

Screenshots and Video

Company Facts

Company Name:
Upwork Global
Date Founded:
2015
Company Location:
United States
Company Website:
www.upwork.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Upwork Categories and Features

Recruiting Software

Assessments
Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Job Requisition
Onboarding
Recruiting Firms
Reference Checking
Resume Parsing
Self Service Portal

Freelance Management Software

Anonymous Talent Search
Chat / Messaging
Consolidated Billing & Invoicing
Contract Management
Custom Payments
Internship Management
Job Posting / Job Board
Payment Management
Portfolio Screening
Progress / Time Tracking
Project Management
Talent Matching Algorithm
Talent Vetting
Task Management

Upwork Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Principal Consultant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Software for Freelancers

    Date: Feb 21 2022
    Summary

    Overall I’m happy with Upwork due to the many clients I have obtained through Upwork, but the fees I’ve paid Upwork are outrageous.

    Positive

    As an independent accountant providing bookkeeping and tax services to nonprofits, Upwork is one of the channels I use to solicit new business.

    Negative

    The fees paid to Upwork are outrageous. If they changed their model to give the option to pay just for the matching service and allow people to run everything else outside that would be ideal.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Recommend the premium plan

    Date: Jul 15 2022
    Summary

    It is still the best freelance market place I have ever worked with would be my summary.
    Good platform.

    Positive

    Clients and independent contractors may find each other with ease on Upwork. Have found great help here but not all of the freelancers.

    Negative

    Only tasks that appear fraudulent or suspicious, or are obviously designed to swindle the freelancers, need to be filtered out and blocked. Some freelancers are flaky.

    Read More...
  • Reviewer Name: Aviral M.
    Position: Sr. Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best freelancing software for beginners, find verified clients globally.

    Date: Jan 07 2022
    Summary

    I'm Upwork for 4 years and am fully satisfied with work and payment. Upwork is extremely useful if you require an urgent talent for your project. Upwork is well suited for individuals/startups and small companies seeking outsourced help. I can't think of a scenario where Upwork doesn't work.
    Highly recommending!

    Positive

    Most freelancers use Upwork to work with established clients. Upwork provides secure payment transactions and the best job according to user skills.

    Upwork provides many features to users like:
    - Find the verified clients overseas.
    - Easy to find a suitable job according to the filter section and skills set.
    - Upwork allows you to quickly filter the job listings and find the job that fits your preferences.
    - Great interface. It is easy to navigate around and find the type of work you need
    - Ease of communication (instant chat/call, file sharing).
    - Rating and Review.
    - The feedback/rating system helps with choosing the right candidate.
    - Able to read reviews of others who have worked with the individual.
    - Secure payment transaction.
    - Followed government transaction rule.

    Negative

    I want the ability to share folders in addition to individual files. Rest the things are great and satisfied.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Freelancer platforms work

    Date: Sep 30 2021
    Summary

    I've used this platform since before it was combined and was oDesk. Very good workers, just need to be specific on your needs. I actually use their chat interface online over Slack because it's integrated.

    Positive

    Lots of freelancers available and a robust interface of options to filter them by. Generally the quality is good from work I've had done, but you need to be very specific as to what work you need done and processes.

    Negative

    Their mobile chat app / interface could use a lot of work. They sometimes unnecessarily ding worker accounts or pause them to validate issues that crop up from their monitoring phrases in chats (or even our account and we've used them for years!), but I also understand it's a quality check and automated software can lead to false positives.

    Read More...
  • Reviewer Name: Gaurav P.
    Position: Sr. QA Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect application for bidding on projects. It connects to clients and freelancers.

    Date: Jul 04 2021
    Summary

    I'm delighted with Upwork. It provides a direct working platform—an open-source, cross-platform application. If you have skills and unable to go outside the city due to any personal reason, then Upwork will help to earn money based on your abilities and experiences.
    Upwork works under government payment rules. Thank you, Upwork.

    Positive

    Upwork is an excellent platform for connecting clients and self-employed/agencies.
    It very helpful for freelancers to directly work with clients and share the reviews and ratings for the work.
    Freelance can create its customized profile to bid on individual projects: freelancer will setup own skills and experiences, education for this activity. Upwork gives the tags to users like Rising Talent, Top Rated, Payment method verified/ verified plus according to their experiences.

    The workflow is like the customer will create the project with description, budget, timelines, Number of proposals, and employees will bid on the same project at the same rate or personal rate using connects. Freelance can change the proposal rate even submitting the proposal.
    After the client can accept/declined the offer, and the user will get the notification according to the same. If an employee/agency has been hired and completed the task, they can submit the project for payment, and the customer will end the contract with the submission of the fee.

    - Open-source bidding platform
    - Work directly with the clients/employee
    - Employees can filter the task according to experience level like Entry level, Immediate level, Experience level.
    - Advanced search, filter job, save as favorite features are handy and helpful to find the best job.
    - Time tracking feature, so we can accomplish the task timely.
    - Freelancers can work from any location—no need to go to one place daily like an office.
    - Easy to use it.
    - Cross-platform application. Available for Web and Mobile.
    - Support guys help immediately.

    Negative

    Nothing to dislike with Upwork. It is beneficial to work with clients and taskers directly.

    Read More...
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