Userlike Reviews

A great solution to take our first steps with the integration of WhatsApp in our webshop. So far I can only recommend Userlike

- customer support
- simple and smart
- it does what it should
- Very reliable to use
- good customisation options for the interface

- so far everything works as it should and i can't name any negative points

As more and more customers want to use instant messaging when contacting businesses, Userlike provides an excellent service that helps to manage all the different messaging channels.

- Provides a central messaging solution for all major instant messaging services
- Support was very helpful during problems while connecting the Whatsapp Business Account

- could be a bit expensive, especially for small businesses

We received a few inquiries, which could then be answered quickly. The coupling with our CRM system is still in place. Previous experiences look great.

Easy to use, easy to implement, quick to learn, 100 points for great software product, I can recommend unreservedly.

In some places it's not entirely clear where the submenu is hidden, but once you know, it's clear.

Recommendable, easily usable software with lots of features, nicely customizable and apparently much accepted by customers. Big plus for our support.

German-based (DSGVO conformity) - very easily customizable with lots of settings - comfortable to use.

Shopware plugin refused to work, installation quite easy tho - would be nice if one widget could work in different languages at once.

Meets our requirements and helps us to stay in touch with our customers on a very fast way. Nice product.

Easy to handle.
Tasks can be deligated to the right person.
Tutorials are easy to understand and implement.

Pop up chat does not show up always.
Logs out to often automatically.

We only want to use the product as chat for our customers on our website to find out what infos the customer needs when he is surfing on our website.

-very easy to use for the website owner

- very easy to use for the customer

- absolutely intuitive

- we are still trying and testing....

- perfect for us

We didn't find any cons up to now we are still testing the product.

I'm very happy with this tool and want to use it in the future. Also our customers like it very much.

It is easy to handle, nice to get messages even if you are offline, also good for use with smartphone.

Only 1 user with free trial version, second language.

Good product with great functions, we gladly recommend it to our customers and also use it ourselves.

The live chat preview from the client and the connections to other social media channels are really useful.

Adjustments in design could be a little more flexible, but on the whole okay.

Fully meets our requirements and is user friendly.
We would like to test Userlike a little better, since we are still in the process of building the store, we could not yet test all the features.

Easy handling and setup.
Tasks can be distributed directly to the appropriate position.
Tutorials are very understandable and easy to implement.

Pop-up chat not always immediately visible in the frontend.
Partially the desktop notification does not work optimally.

Overall the platform is just amazing very much which was very great & impressive website design which is cool.

This platform is amazing! I like it so much user like helps me with customer support & automation which is great!

Nothing! Everything was great I enjoyed the platform.

Nice tool to collaborate while using WhatsApp for business with different agents. It works like a charm for that use case.

Easy to integrate with WhatsApp business, nice for chat features in a collaborative way. Also the automations are easy to handle.

There are a lot of configuration options, so you need to take some time to dive into the tool.

Nice features, but a bit pricey for our use case. We would be sure to use it if the free version included the integration of our existing chatbot or if the Team version was a bit cheaper.

We liked that Userlike offers all features you could ask for in a live chat solution. It was easy to integrate into our chatbot solution.

We want to integrate Userlike into our existing chatbot solution, use it on our website and offer it as a good live chat solution to our customers. As far as we can see now, the integration alone (without any api functions) is not possible in the free version, and 80€+/month is quite expensive if you only want a demo-case. This makes it less attractive to us.

Happy with Userlike pricing and features. I will continue to use the service in the future. They offer the same quality product as livechat.com for a cheaper price.

- Price
- Native LiveChat integration no 3rd parties required
- Implementation to your website. Just copy the HTML code.

- There is no iOS app. This isn't a deal breaker, but it would be nice if this could be managed with a web browser.

See above.

The system is personable and I think will be perfect for my web site that in progress yet.

I can't try the service yet because my web site is in progress, but I think that will be good.

Check some other solutions. Most of them show other users and show which product HTML side they look for.

Seems to have good security. Some other User from our forum said that Userlike meet German regulations.

Can not see active users.
Cannot contact users proactively.

Very neat solution, nothing negative I ca think of . I would recommend this product to everyone who needs a user-friendly solution

Seamless web site integration, ease of use. Nice front end. Dashboard has a good design. Good admin features.

I cannot think of anything negative, really. The first product we use of that kind.

The usability is nice and easy. We are looking forward to use the product. There is only one step missing - presentation to the management

Usability is nice.
German located company (important for DSGVO).
Customizing the icon and color works perfect.

No possibility to have outbound messages. No other cons.

I would recommend Userlike as a Chat-Software for any Website, its easy to setup, easy to use and nice looking.

Easy to integrate in our Magento Webshop.
Good looking.
Useful Features.
Automatic translation.
Easy to use for Operators.

Automatic translation could be better, Design Customizing limited.

WIP, very satisfying to have the addition to my Web pages. There are not many methods to bring a chat feature into a site, this one is very useful.

Easy! Still in development and added the code to 2 of my pages.
Icon is always there and very easy to customize look and feel.

Requires fast Internet, but that should be expected.

Good. Would love to test it out more, since we are not live with our customer platform just yet to see if our customers need the chat and how often they would use it.

Easy to of use. Pop up window can be blended out if no one from our team is available to chat. CD branding possible.

Only one language for the free version and little design changes, but for the pricing ok.