Utterly Voice Verified Customer Reviews (2026)

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

An API driven by Google's AI capabilities enables precise transformation of spoken language into written text. This technology enhances your content with accurate captions, improves the user experience through voice-activated features, and provides valuable analysis of customer interactions that can lead to better service. Utilizing cutting-edge algorithms from Google's deep learning neural networks, this automatic speech recognition (ASR) system stands out as one of the most sophisticated available. The Speech-to-Text service supports a variety of applications, allowing for the creation, management, and customization of tailored resources. You have the flexibility to implement speech recognition solutions wherever needed, whether in the cloud via the API or on-premises with Speech-to-Text O-Prem. Additionally, it offers the ability to customize the recognition process to accommodate industry-specific jargon or uncommon vocabulary. The system also automates the conversion of spoken figures into addresses, years, and currencies. With an intuitive user interface, experimenting with your speech audio becomes a seamless process, opening up new possibilities for innovation and efficiency. This robust tool invites users to explore its capabilities and integrate them into their projects with ease.

Spokenly is a cutting-edge dictation tool driven by AI, designed for use on Mac, iPhone, Windows, and Linux platforms, and aims to transform spoken language into well-organized, punctuated text suitable for any professional setting. Users can initiate dictation effortlessly by pressing a shortcut, allowing them to speak fluidly and then release to insert the transcription seamlessly at the cursor in various applications, including browsers, email clients, chat platforms, word processors, IDEs, and terminals. This adaptable application supports more than 100 languages, enabling mixed-language dictation, and offers both local and cloud-based speech-to-text models for flexibility. On-device models like Whisper and Parakeet can be utilized for offline dictation, while cloud services from providers such as OpenAI, Deepgram, Groq, Soniox, and ElevenLabs can be employed to achieve superior accuracy or real-time transcription. Moreover, the Local Only Mode guarantees that voice data is kept entirely on the user's device, ensuring no external network connections are made. The app incorporates features that allow users to save various transcription models, choose their AI providers, set specific prompts, and customize output styles to fit particular tasks. Additionally, the AI Instructions feature empowers users to remove unnecessary filler words, enhance grammar and punctuation, summarize content, rewrite, translate, or reformat the spoken text, thereby significantly improving the app's functionality and user experience. With its robust array of features, Spokenly emerges as an all-encompassing solution for those seeking to make their dictation process more efficient and effective. As a result, it serves not only as a tool for transcription but also as a versatile assistant that adapts to a variety of user needs.