What is Vlocity?

In the industries served by Vlocity, direct engagement with customers tends to be both rare and fleeting. However, the impact of these short encounters is significant, as they can influence whether customers choose to support or criticize your brand. Therefore, it is vital that these exchanges are comprehensive, accurate, quick, and occur through the preferred communication channels of the customers. Equally important is the ability of employees to build genuine relationships with customers, allowing the essential values of your brand to be communicated effectively.

Vlocity's Digital Interaction Platform empowers users to focus on enhancing the customer experience rather than navigating the complexities of the underlying software. By leveraging a powerful array of task-oriented components that seamlessly integrate with Salesforce, Vlocity enriches your CRM with industry-specific features. The availability of intuitive guided flows facilitates smoother applications, boosts the efficiency of new users, and can lead to substantial reductions in overall service expenses. This forward-thinking strategy not only heightens operational efficiency but also guarantees that customer interactions create a memorable and favorable impression that resonates long after the interaction concludes.

Screenshots and Video

Company Facts

Company Name:
Salesforce
Date Founded:
1999
Company Location:
United States
Company Website:
vlocity.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Vlocity Categories and Features

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Business Process Management Software

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

More Vlocity Categories