What is Vozy?

Vozy serves as a voice assistant and conversational AI, revolutionizing the way businesses engage with their customers. By offering a platform tailored for customer-focused organizations, it enhances productivity through effective automation solutions that truly deliver results.

Catering to the growing need for seamless omnichannel customer service, Vozy provides customized options that significantly reduce costs while elevating customer experiences for companies across Latin America. With its reliability and efficiency, Vozy has garnered the trust of major corporations like SURA, Bancolombia, and Protección, showcasing its impact on the business landscape. The success of Vozy highlights its essential role in modernizing customer interactions for various industries.

Integrations

No integrations listed.

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Company Facts

Company Name:
Vozy
Date Founded:
2016
Company Location:
United States
Company Website:
www.vozy.ai/
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Nonprofit
Supported Languages
English
Spanish

Vozy Categories and Features

Speech Recognition Software

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Natural Language Processing Software

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

More Vozy Categories

Vozy Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Call Center Solutions Engineer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Highly customizable Conversational AI

    Date: Jul 05 2022
    Summary

    Final users are more comfortable with this voicebot due new features they added to control exceptions.

    Positive

    - We connect our contact center to their SIP trunk
    - Automatically generate call's based on what a call want to achieve
    - You can choose any voice or request a unique one
    - You can choose between multiple Speech to Text softwares
    - Easy scalable: from tens of calls at time to thousands of calls at the same time.
    - Easy setup, less than 10 minutes to start calling your customers.
    - Highly customizable voicebot: when a bot calls, they give you a nice control, not only to the conversation also at SIP level and realtime events.

    Negative

    - Sometimes calls are not being launched, but it is not charged to your bill, but they keeps in the records.
    - New features are being delayed.

    Read More...
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