What is SoundHound?

SoundHound AI is a conversational and agentic AI platform built to automate customer, employee, and commerce interactions through voice and digital channels. Its OASYS platform serves as a voice-native orchestration layer for developing, deploying, and managing AI agents that can understand requests and take actions across connected business systems. The platform is designed for real-world conversations, including environments where background noise, interruptions, varied speaking styles, and complex requests can make traditional voice automation difficult. SoundHound combines conversational understanding with agent orchestration, business rules, integrations, guardrails, and optional human assistance to help agents complete tasks reliably. Organizations can deploy the same underlying platform across contact centers, mobile applications, websites, physical locations, vehicles, employee systems, and other customer or workforce touchpoints. Service use cases include resolving support requests, automating contact-center interactions, assisting employees, handling IT and HR service desk tasks, and supporting front-desk operations. Commerce capabilities allow businesses to turn conversations into transactions through applications such as restaurant ordering, voice commerce, and other purchasing experiences. SoundHound also supports digital assistants and automotive voice experiences that allow users to interact with products and services through natural conversation. Enterprise security features include layered guardrails, a dedicated PII detection and masking model, tenant isolation, encryption, access controls, and logs that make agent decisions traceable and auditable. The platform serves industries including automotive, healthcare, financial services, insurance, restaurants, retail, telecommunications, travel and hospitality, utilities, and other sectors with high volumes of conversational interactions.

Integrations

Offers API?:
Yes, SoundHound provides an API
All SoundHound Integrations
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Screenshots and Video

SoundHound Screenshot 1
SoundHound Screenshot 1 SoundHound Screenshot 2

Company Facts

Company Name:
SoundHound AI
Date Founded:
2005
Company Location:
United States
Company Website:
www.soundhound.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

SoundHound Categories and Features

Voice Bot Platform

Text to Speech Software

API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech

Speech Recognition Software

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Natural Language Processing Software

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

AI Voice Agents