What is WaitWell?

WaitWell's Queue Management and Appointment Solution has garnered accolades for its ability to eliminate long wait times and efficiently direct individuals to their intended destinations. The innovative system allows patrons to join queues remotely, granting them the freedom to utilize their waiting periods for more productive activities. Organizations that implement WaitWell can experience a reduction in wait times by up to 35% and a significant decrease in customer walkaways, which can reach as much as 60%. This versatile solution is applicable in a variety of settings, including medical facilities, university admissions offices, retail spaces, and government institutions, making it ideal for any environment where services are rendered. By enhancing customer retention rates and lowering staff turnover, WaitWell proves to be a valuable asset for businesses. It is particularly effective for large enterprises with multiple locations, providing advanced analytics, comprehensive reports, and strong user permission features. Furthermore, WaitWell distinguishes itself as a customer-centric organization, offering outstanding training and free demonstrations to facilitate a seamless integration process. With its commitment to service excellence, WaitWell stands out as a partner in improving operational efficiency and customer satisfaction.

Pricing

Price Overview:
WaitWell is offered as a site license. We tailor plans for each organization.

Integrations

All WaitWell Integrations
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Screenshots and Video

WaitWell Queue Management

WaitWell Queue Management

WaitWell Queue Management WaitWell Virtual Meetings WaitWell Customer Feedback WaitWell Reviews WaitWell Visitor Management Service Analytics & Reports

Company Facts

Company Name:
WaitWell
Date Founded:
2020
Company Location:
Canada
Company Website:
www.waitwell.ca
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English
French
German
Spanish

WaitWell Categories and Features

Waitlist Software

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Visitor Management System

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Queue Management Software

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Patient Scheduling Software

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Medical Scheduling Software

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Employee Scheduling Software

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

More WaitWell Categories

WaitWell Customer Reviews

Write a Review
  • Reviewer Name: Anes R.
    Position: Founder Experience
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Wait well saves time!

    Date: Jul 22 2025
    Summary

    Love the experience, and it's a great app that saves me time and keeps my doctor's office organized.

    Positive

    - Easy to use interface
    - Intuitive design
    - Helps save me time when I'm trying to check into my doctor's clinic

    Negative

    - Would love to see more features introduced to and expanded

    Read More...
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