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What is WhatsApp?

WhatsApp provides a fast, user-friendly, secure, and free messaging platform that is available on mobile devices worldwide. Tailored specifically for small business owners, WhatsApp Business can be downloaded without any charges, enabling users to create product and service catalogs. Additionally, this platform offers features that enhance customer interaction by automating responses, organizing messages, and allowing for swift replies. Beyond small businesses, WhatsApp also supports medium and large enterprises in managing customer service and sending essential notifications. For more information regarding the WhatsApp Business API, you can check their official site. Prioritizing user privacy, WhatsApp incorporates end-to-end encryption in its latest app versions, ensuring that your private conversations stay confidential. This level of security guarantees that only you and the person you're communicating with can view your messages and calls, preventing access by anyone else, including WhatsApp. Such a commitment to safeguarding your privacy reinforces the importance of secure connections in our increasingly digital world. As users continue to rely on messaging apps, the focus on security and privacy will likely remain a key concern for both individuals and businesses alike.

Pricing

Free Version:
Free Version available.

Screenshots and Video

WhatsApp Screenshot 1

Company Facts

Company Name:
Meta
Date Founded:
2004
Company Location:
United States
Company Website:
www.whatsapp.com

Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Not Offered
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

WhatsApp Categories and Features

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
  • Reviewer Name: Namarata G.
    Position: Business Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helping me communicate better!

    Updated: Mar 13 2023
    Summary

    I had a great experience using WhatsApp for my personal and professional communication needs. WhatsApp has a feature rich UI and is easy to understand even for the new users. WhatsApp has changed the way I communicated with my team and clients. It has also been helpful in customer support and lead generation.

    Positive

    I find WhatsApp to be a great and exciting platform to communicate with other users with an ease. Besides instant messaging, WhatsApp also allows me to create group, join communities, share multimedia files, share statuses, make and take both voice and video calls.

    Negative

    WhatsApp is a good platform for all my instant communication needs and I have not came across any issues while using it.

    Read More...
  • Reviewer Name: Jevendra G.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent and easy to use app.

    Date: Mar 16 2022
    Summary

    WhatsApp is a great app and very easy to use. For me, it has more advantages than disadvantages, and it is my go-to messaging app.

    Positive

    - It only takes your phone number and that's it. It doesn't ask any other details of the user to use this app.
    - It is very user-friendly and easy to use app with no ads and completely free to use.
    - User can delete the scent message which is a good feature that WhatsApp offers to the users.
    - it has brilliant audio and video calling features, which uses fewer data than its competitors.

    Negative

    - The data is stored in the servers, which is a security concern and is not full proof.
    - you cannot send a video file bigger than 61mb and a document having size bigger than 100 MB, which is one of the biggest cons of WhatsApp.
    - WhatsApp group accommodates fewer number of people whereas its competitors like telegram accommodates 1000x more people.

    Read More...
  • Reviewer Name: Purab J.
    Position: Front End Web Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A widely used messaging application.

    Date: Jun 15 2021
    Summary

    Overall, WhatsApp is a globally accepted messaging application that can be easily used by people of any age group. It comes with a smooth and easy-to-use user-friendly interface.

    Positive

    - WhatsApp is the most widely use application that gives you a platform to connect with your contacts.
    - All the chats on this platform are 128 bit end-to-end encrypted that gives the utmost security to its user privacy.
    - All the chats can be easily backed up on local storage as well as on google drive. It gives the user the flexibility to restore chats on a new device.

    Negative

    The chats on WhatsApp are end to end encrypted, however, the backup datastore on google drive is not, So, the WhatsApp user data can be easily hacked if the google account gets hacked.

    Read More...
  • Reviewer Name: Sackitey F.
    Position: Farmer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A good website

    Updated: Oct 26 2021
    Summary

    My experience with WhatsApp has been very great. I have been WhatsApp for so many years ago and it has been a great honour to have the contact of everyone I know.

    Positive

    I am very interested in this project so far . it has been very useful for communication and also granting high quality videos.

    Negative

    Sometimes during conversation or video calls the connection get interrupted but I think the is from the internet provider not the application.

    Read More...
  • Reviewer Name: Mohammed D.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent messaging app

    Date: Mar 23 2021
    Summary

    Excellent app with free of cost. Easy to communicate with friends, family or anyone at long distance with great features.
    However they need to update their privacy policies so that users can use this application with more security assurance.

    Positive

    - Simple and user friendly application
    - Voice call and video call available
    - Instantly able to send a message to all over the world
    - Live-location sharing feature

    Negative

    - Privacy policy issues
    - Media files up to 16mb only can be transferred
    - Need to share personal number in order to communicate

    Read More...
    1 user found this review useful.
  • Reviewer Name: Pradeep Sunny C.
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    WhatsApp - Review

    Date: Apr 12 2020
    Summary

    WhatsApp is so good that I don't even check my time once I start using it. It really helps us in connecting to friends and family online. Mostly no spam as far as we are in contact with our friends and family.

    Positive

    We can connect to our contacts easily.
    Make voice and video calls.
    We can send voice messages, stickers, normal texts, emojis.

    Negative

    Whatsapp Web has very fewer features.
    We can't post a new status, we can't place calls.

    Read More...
  • Reviewer Name: Shreyas P.
    Position: Intern
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for messaging

    Date: Nov 22 2020
    Summary

    It is one of the most used messaging apps professionally and personally.
    It has a business account option too for using it with api.
    Has end to end encryption so it's as secure as it gets.
    Free to use and has no ads in app.

    Positive

    Instant messaging.
    Can send attachment of up to 200mb.
    Has end to end encryption.
    Can use voice and video calls over the internet.

    Negative

    Can use the web version only when your phone is connected to internet.
    You need to install additional apps in phone for stickers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 20,000 or More
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    What good is an end-to-end encrypted chat app if you can't use it

    Date: Jun 08 2020
    Summary

    My experience was very bad and very short on account of its unusability. I get why it needs phone number verification, but why is my number getting banned when it's never been used for WhatsApp before, and I completed all verification steps?

    Positive

    I was pretty hyped about WhatsApp because it offers end-to-end encryption, and many of my friends highly recommended it. It also has a sidebar extension in Opera Developer Browser on laptops/desktops, so I thought it would be convenient to use.

    Negative

    Upon signing up with my phone number, which I've had for years, and never used WhatsApp before, I ended up getting an account disabled message as soon as I sent my first message to a friend. I contacted support and they got back after a day, but it happened again. This repeated three times and by that time I basically didn't care for the app anymore.

    Read More...
  • Reviewer Name: Umesh R.
    Position: Business Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Whatsapp - The new way of communication

    Date: Jun 05 2020
    Summary

    I am using WhatsApp almost since its inception in India, I have also signed up for the beta testing program and they like to test a lot of new features and constantly upgrade. Whatsapp always gives great competition to its competitors and tries to launch and add all the features possible.

    Sometimes Whatsapp can be a mess as the messages are encoded on a 128-bit level which can be used for negative purposes and these calls and messages cannot be tracked or traced because of its level on encryption

    Positive

    (+) Easy to understand and use.
    (+) Great UI and UX
    (+) Varied themes and background settings.
    (+) Ability to share different file formats
    (+) 128 bit secured encryption communication.

    Negative

    (-) Not able to send multiple pictures and photos or files at once.
    (-) Backup can be background thing.
    (-) Sometimes the app crashes and takes time to restore.

    Read More...
  • Reviewer Name: Maria G.
    Position: Sales Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Quick conversation starter

    Date: May 24 2020
    Summary

    Hands down the best chat application I have ever used. Just download it If you haven't already. More features from the slack application can be added to make it more powerful.

    Positive

    I have tried many other applications but no one came close to WhatsApp in terms of simple user interface and ability to get the conversation going. The video call feature works great and helps to talk with remote people. Groups can be easily created for discussions.

    Negative

    The application can have option to have more group members similar to the telegram. The WhatsApp web does not work If the Internet connection is not strong.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Alternative

    Date: May 26 2020
    Summary

    I think it's a great way to keep in touch with people you otherwise may not be able to text or call.

    Positive

    I love that you can use this app to contact anyone who has it, for free, regardless of where they live in the world.

    Negative

    This is trivial, but I didn't like how it was automatically downloading pictures texted to my phone - I was running out of storage and didn't realize why.

    Read More...
  • Reviewer Name: Akilesh R.
    Position: Dr
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One app that changed the face of communication

    Date: Jun 09 2020
    Summary

    It's a must have app as it includes video/VoIP and instant messaging under one roof. Above all it's a free app and has no ads, which is great.

    Positive

    The app registers you using your phone number so you don't have to remember PIN or tags. It shows all your WhatsApp contacts at one place.

    The new status option lets you share moments and it turned the app into a mini social media hub.

    It also has a desktop client so you can use it without your phone.

    No ads

    Free for life

    Negative

    Doesn't have a report button to report fake news and texts. It's needed in countries like India where fake news is rampantly spread.

    Read More...
  • Reviewer Name: Girish K.
    Position: Consultant
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best there is in the business

    Date: Jun 02 2020
    Summary

    This app revolutionized the chatting era right from free online chats to video calls to status updates. No complaints on this.

    Positive

    1) Not required to login. Initial registration of Mobile number and name and that's it! You are online.
    2) Good encryption set between chats.
    3) Update frequency is usually 1 month.

    Negative

    1) Updates do not indicate the exact feature. It is usually "Bugs and improvement fixes"

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very useful

    Date: Apr 13 2020
    Summary

    I've been using this software from a long time. I find this a very good platform to interact with friends and family. We can create groups with office people too.

    Positive

    Connect to our friends and family using contact via WhatsApp.
    Free to use voice and video calls. There is no limit for number of texts.
    We can share videos, documents etc with our contacts.

    Negative

    Everything is good with WhatsApp. No disadvantages.

    Read More...
  • Reviewer Name: Andy S.
    Position: Technical Training Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Use it every day for work and home!

    Date: Apr 10 2020
    Summary

    Use this every day for work and personal. The company I work for is a global company so I use this to text and call all of my UK and Italy counterparts on a weekly if not daily basis. I only wish I could get all of my friends onto it too! I have about half of them and keep trying for the rest.

    Positive

    Free calling and texting internationally. Ability to take my conversation from the computer to the phone and back again without loosing a beat. Video calls regardless of what type of device, even when I'm overseas.

    Negative

    Can only be logged into one computer at a time and doesn't work when the phone isn't connected.

    Read More...
  • Reviewer Name: Rohan J.
    Position: Software Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The communication app for everyone

    Date: May 25 2020
    Summary

    Due to its ease of use and features Whatsapp has become synonymous with Messaging in general. Whatsapp Business makes connecting with client easier and faster.

    Positive

    Easy to use.
    Web app for desktop use.
    Two way encryption for security.
    Video and voice calling over internet.

    Negative

    No feature to block unknown numbers from messaging or adding you to groups.
    No option to opt out of Status feature.

    Read More...
  • Reviewer Name: Muqthar K.
    Position: Student
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It's too feasible for my business.

    Date: Aug 15 2020
    Summary

    WhatsApp is my favourite application to text and call my friends and family. It is a very efficient, reliable, and feasible application.

    Positive

    User friendly software
    Fast and secure application
    Easily accessible all over the world
    Voice and video calls.

    Negative

    Addicting application
    It is a good application. Not many cons for this application.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Execute
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    WhatsApp review

    Date: Oct 17 2020
    Summary

    WhatsApp is good Messenger. It is helping us to share photos, videos and text messages. And it is easy for use.

    Positive

    WhatsApp is amazing application for communicate. We can share messages with our friends easily and it is making fun.

    Negative

    When we forward messages can't forward message over 5 numbers.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The world is on it and its for free!

    Date: May 25 2020
    Summary

    WhatsApp has changed the way how we use instant messaging for the better. It definitely has a long way to go in dealing with fake news and mass forwards which is going to be particularly difficult given the end-to-end encryption.

    Positive

    - The dark mode feature is really helpful for the eyes.
    - The design and ease of use are simply superb. It is quite easy to set up and running even for those who are not very good at tech. This is where it beats other platforms like Telegram.

    Negative

    - Still supports only 4 people in a video chat.
    - The WhatsApp web feature still requires both the devices to be online and connect while apps like Telegram have a much better implementation of these features.
    - The update policy is really annoying. I should be able to use the app even without forcible upgrades.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the best messaging apps

    Date: May 28 2020
    Summary

    I use this almost all day to chat with my friends, sharing funny stuff and stickers. I also use it to interact with formal groups to work out some serious stuff as well.

    Positive

    - It allows us to delete a wrongly sent message which is a life saver.
    - Auto download can be tweaked in the settings so as to save data.
    - One can backup their chats and media automatically in an interval defined by the user.

    Negative

    - A forwarded media occupies double the space on the device. It is saved in both the sent and received folder.
    - Dark mode is not available.
    - WhatsApp stickers does not have a lot of variety. Third party apps are the only hope there.

    Read More...
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