What is Wolken Service Desk?
Wolken Software provides a comprehensive range of AI-driven SaaS 2.0 cloud-native applications designed for Customer Service and Enterprise Solutions, such as Wolken ServiceDesk and Wolken HR Case Management. The company features a wide array of plug-and-play functionalities tailored for businesses, which encompass Omnichannel Support, Real-Time Reporting, an integrated Business Intelligence tool, seamless Integrations with Third-Party Applications, as well as Auto Categorization and Auto Routing for incoming queries. With an emphasis on user-friendly configuration and low-code customizations, Wolken ensures a rapid Time-to-Market. Additionally, the platform is offered at a significantly reduced cost, which could lower your operational expenses by up to 50%. Notably, Wolken has effectively supplanted renowned competitors among Fortune 500 and Fortune 1000 companies, showcasing its reliability and efficiency in the industry. This track record emphasizes Wolken's commitment to delivering value and innovation in enterprise solutions.
Pricing
Free Trial Offered?:
Yes
Integrations
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Company Facts
Company Name:
Wolken Software
Company Location:
United States
Company Website:
www.wolkensoftware.com
Product Details
Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Government
Startup
Supported Languages
Afrikaans
Albanian
Arabic
Armenian
Basque
Bengali
Bulgarian
Catalan
Cambodian
Chinese (Mandarin)
Croatian
Czech
Danish
Dutch
English
Estonian
Fiji
Finnish
French
Georgian
German
Greek
Gujarati
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Irish
Italian
Japanese
Javanese
Korean
Latin
Latvian
Lithuanian
Macedonian
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Persian
Polish
Portuguese
Punjabi
Quechua
Romanian
Russian
Samoan
Serbian
Slovak
Slovenian
Spanish
Swahili
Swedish
Tamil
Tatar
Telugu
Thai
Tibetan
Tonga
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Cantonese
View All
Wolken Service Desk Categories and Features
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Complaint Management Software
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management