What is Yactraq?
Yactraq stands at the forefront of speech analytics software in the industry. Our clientele frequently benefits from two primary areas of functionality.
Marketing departments seeking to enhance their Voice-of-the-Customer (VoC) initiatives are increasingly interested in analyzing sales and customer service phone conversations, integrating this data into their omni-channel strategies alongside traditional feedback forms and social media insights.
Additionally, Quality Management teams in Contact Centers utilize speech analytics and audio mining techniques to evaluate and improve the performance of their agents effectively.
To demonstrate the value of our software, Yactraq provides complimentary customized trials tailored to each client’s data, allowing potential customers to experience its benefits firsthand before making a purchasing commitment.
Moreover, our products are affordably priced to accommodate the diverse needs of end users and partners within the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software, and Network Service Provider sectors, ensuring accessibility and enhancing customer satisfaction. This approach not only fosters strong partnerships but also drives industry innovation.
Pricing
Free Trial Offered?:
Yes
Integrations
No integrations listed.
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Company Facts
Company Name:
Yactraq
Date Founded:
2010
Company Location:
Canada
Company Website:
Yactraq.com
Product Details
Deployment
SaaS
Training Options
Online Training
Support
Standard Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Yactraq Categories and Features
Speech Recognition Software
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
IVR Software
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics