What is Yelp Guest Manager?

Yelp Guest Manager is a comprehensive tool designed to streamline the operations of restaurants and hospitality venues, greatly enhancing the guest experience from the initial booking to when they are seated. By incorporating advanced waitlist management, online reservations, and efficient communication features, it helps businesses effectively manage guest flow and decrease waiting times. With capabilities such as real-time updates on table status, customizable reservation choices, and automated reminders, it ensures optimal seating arrangements while minimizing the chances of no-shows. Additionally, Yelp Guest Manager integrates with Yelp's vast community, enabling establishments to attract more customers through seamless online booking. In addition to boosting operational efficiency, it also delivers crucial insights into customer preferences and reviews, allowing businesses to provide exceptional service and build lasting relationships with their customers. Moreover, this platform is indispensable for businesses aiming to succeed in a competitive landscape, guaranteeing that they not only meet but often surpass guest expectations consistently. Its robust features make it an essential asset for any hospitality venue looking to elevate its customer service and operational effectiveness.

Pricing

Price Starts At:
$129 per month

Integrations

All Yelp Guest Manager Integrations
Similar Software to Yelp Guest Manager
Qminder Reviews & Ratings
Qminder
(323 Ratings)
Globally, businesses incur significant financial losses each year as a result of lengthy wait times. When customers experience inefficiencies in queue management, they are less inclined to stay loyal or recommend the establishment to others. It's vital to assess how different departments and locations perform, keeping a close eye on wait times and the number of customers in line. Equip your team with the necessary tools to enhance customer service, while also recognizing their accomplishments and pinpointing opportunities for improvement. Performance metrics can be easily tracked and disseminated, with service reports serving as an effective means to analyze key performance indicators and gauge the success of your service approach. Offering a virtual waiting list through customers' phones can significantly reduce physical line-ups, allowing them to wait comfortably in their vehicles, at home, or even outdoors. Keeping customers informed with real-time updates about their wait status and other relevant information is essential. Additionally, fostering communication with customers to gather their feedback can provide valuable insights for ongoing enhancements. By addressing these aspects, you can create a more efficient and satisfying experience for your clientele.
Learn more
TablesReady Reviews & Ratings
TablesReady
(82 Ratings)
Our SMS-based application designed for managing waitlists, reservations, and queues in various sectors such as restaurants and hospitals will enhance the efficiency of your customer management process. Customers have the option to join your list seamlessly through an embedded widget, web page, or SMS, and you have the flexibility to disable this feature if desired. The platform supports online bookings and appointments that can be tailored for different industries, including dining, personal services, retail, entertainment, and government agencies. Communicating with your guests is simple; you can notify them when you're ready to serve by using a range of customizable automated texts or initiating a direct SMS conversation. If you prefer to use another scheduling software, that's not an issue; you can upload your reservations or utilize our API for smooth customer flow management. Additionally, our app integrates effortlessly with Square POS and Weebly, allowing for automatic text notifications when orders are placed. Importantly, there is no need for you or your customers to download any apps, making the process even more convenient. This user-friendly approach ensures that managing customer interactions is straightforward and efficient for all parties involved.
Learn more
CAKE POS Reviews & Ratings
CAKE POS
CAKE offers comprehensive solutions that enhance every facet of the dining experience. Their restaurant management software is designed to support business growth by streamlining processes such as point of sale transactions, online ordering, and managing tables and waitlists effectively. With these tools, restaurants can optimize operations and improve customer satisfaction.
Learn more
OpenTable Reviews & Ratings
OpenTable
(1 Rating)
Everything you require to resume operations and reconnect with your patrons is available now. The restaurant industry's future faces significant challenges, making it crucial for us to unite as a community. OpenTable is here to assist you in revitalizing your establishment, offering services that range from takeout orders to unique dining experiences. It stands out as the premier platform for promoting your restaurant and increasing your visibility. With OpenTable’s solutions, you can effectively manage and expand your business. You have the option to order online for takeout, along with access to robust marketing tools and unforgettable experiences. Our extensive network of millions of users can enhance your revenue potential. You'll find all the necessary tools and integrations to optimize your operations, including reservations, waitlists, shift planning, and actionable insights. Building meaningful connections with every guest is essential in the hospitality industry, no matter how they choose to dine. Additionally, leveraging technology can further enhance the guest experience, ensuring that each interaction is memorable and personal.
Learn more

Screenshots and Video

Yelp Guest Manager Screenshot 1
Yelp Guest Manager Screenshot 1 Yelp Guest Manager Screenshot 2 Yelp Guest Manager Screenshot 3

Company Facts

Company Name:
Yelp
Date Founded:
2004
Company Location:
United States
Company Website:
restaurants.yelp.com/products/yelp-guest-manager/

Product Details

Deployment
SaaS
Training Options
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Yelp Guest Manager Categories and Features

Waitlist Software

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Restaurant Reservations Software

Capacity Monitoring
Custom Reservation Inventory
Deposits / Prepayment Processing
Email Marketing
Facebook Reservations
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Restaurant Management Software

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Yelp Guest Manager Customer Reviews

Write a Review
  • Reviewer Name: Lora P.
    Position: Director, Contact Center Operations
    Has used product for: Free Trial
    Uses the product: Yearly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Cancelled me the day before

    Date: May 13 2023
    Summary

    Overall it was a terrible experience to have you reservation for mother's day for my 90 year old mom, canceled the day before mother's day.

    Positive

    Was easy to use. They confirmed by email and text.

    Negative

    I got a confirmation email a week before my reservation and again a text with a confirmation the day before. Then at 6:49 pm the day before mother's day with family driving 2 hours to get here I get a text canceling my reservation. I called the restaurant and they were kind enough to book me for the same time on mother's day as the reservationI made over a week ago. I'll never use this service again.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy, Quick, and Saves Me Time

    Date: Oct 06 2022
    Summary

    Overall, I will always find myself using the Yelp Reservations so I don't have to sit at a restaurant for an hour plus for my dinner.

    Positive

    I love using the Yelp Reservations and mainly use it when I am reserving a time to go to a restaurant. It is very easy to use and I love that once you make the reservation on Yelp it adds it to my calendar on my phone and sends me an email and text reminder.

    Negative

    Even though it is easy to use, it definitely isn't pretty on the eyes. The design could use some update. It looks like early 2000s when you go to the webpage.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Volunteer
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Restaurant reservation

    Date: Nov 24 2022
    Summary

    I made a reservation for Thanksgiving dinner 3 weeks in advance. Yelp sent me email confirmation when the reservation was made and text confirmation on the day before. On the evening before Thanksgiving, the restaurant called to cancel because they are always closed on Thanksgiving. So, I had to scramble to find another place for my family and I to have Thanksgiving dinner. Clearly my experience with Yelp was terrible. By the way, Yelp is still taking Thanksgiving reservations for Drunken Fish.

    Positive

    The service was easy to use. I was able to pick the date and time of the reservation without any difficulty.

    Negative

    The service is not reliable. Yelp allowed me to reserve a table at The Drunken Fish in St. Louis on a date when the restaurant was scheduled to be closed.

    Read More...
  • Reviewer Name: Samantha H.
    Position: Digital Marketing Specialist
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not well known

    Date: Dec 27 2021
    Summary

    Could be a helpful option to help establishments organize their reservations and get tables full if they used it correctly.

    Positive

    If provided the option from the business and then also used executed by the establishment this can be a good resource for customers.

    Negative

    Isn't utilized by all restaurants, making it not as reliable.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Uber for Restaurants!

    Date: Jun 12 2020
    Summary

    Has so many benefits not just to the user but also the restaurant. Yelp has basically provided the digital infrastructure needed for restaurants, small and big to make their daily tasks easy and never be afraid of scaling up!

    Positive

    - Yelp has its presence on both the desktop and the laptop, this makes it very easy for restaurant owners to enable individual people with a centralized communication system whether they are inside, outside or around the restaurant. It also makes handling delivery teams much easier.

    Negative

    - Not a major con but it would be nicer if yelp could send out a conformation message once the restaurant has accepted the reservation request.

    Read More...
  • Previous
  • You're on page 1
  • Next