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What is Yelp Guest Manager?

Yelp Guest Manager is a comprehensive tool designed to streamline the operations of restaurants and hospitality venues, greatly enhancing the guest experience from the initial booking to when they are seated. By incorporating advanced waitlist management, online reservations, and efficient communication features, it helps businesses effectively manage guest flow and decrease waiting times. With capabilities such as real-time updates on table status, customizable reservation choices, and automated reminders, it ensures optimal seating arrangements while minimizing the chances of no-shows. Additionally, Yelp Guest Manager integrates with Yelp's vast community, enabling establishments to attract more customers through seamless online booking. In addition to boosting operational efficiency, it also delivers crucial insights into customer preferences and reviews, allowing businesses to provide exceptional service and build lasting relationships with their customers. Moreover, this platform is indispensable for businesses aiming to succeed in a competitive landscape, guaranteeing that they not only meet but often surpass guest expectations consistently. Its robust features make it an essential asset for any hospitality venue looking to elevate its customer service and operational effectiveness.

What is SpotOn?

SpotOn Restaurant stands out as a highly integrated and all-encompassing solution in the market. It provides an array of services, including a cloud-based POS system, commission-free online ordering, reservation management, and labor management software, catering to the needs of contemporary restaurant owners. Unlike many larger POS providers, it eliminates common frustrations such as lengthy contracts, unexpected fees and price increases, and a lack of personalized support. This makes it an appealing choice for those seeking a hassle-free experience in managing their restaurant operations effectively.

Media

Media

Integrations Supported

Facebook
Sitejet
TikTok
Yelp

Integrations Supported

Bevager
Bevchek
Captain
Checkmate
Checkmate
ChefTab
Incentivio
Marqii
PayDay Portal
QuickBooks Desktop Pro
QuickBooks Enterprise
RASI
SpotOn Teamwork
eCard Systems

API Availability

API Availability

Has API

Pricing Information

$129 per month

Pricing Information

$0/month
Quick Start - $0, Counter Service (upgraded) - $99, Full-Service $135

No contracts
Processing as low as 1.99% + .25
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yelp

Date Founded

2004

Company Location

United States

Company Website

restaurants.yelp.com/products/yelp-guest-manager/

Company Facts

Organization Name

SpotOn

Date Founded

2017

Company Location

United States

Company Website

spoton.pxf.io/oq2Aon

Categories and Features

Restaurant Management

Billing & Invoicing
Built-in Accounting
Employee Management
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
Waitstaff Management

Restaurant Reservations

Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Waitlist Management

Waitlist

Not specified

Categories and Features

Appointment Scheduling

Automated Scheduling
Calendar Sync
Client Database
Multi-Location
Online Booking
Online Payments

Bar POS

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Brewery

Not specified

Customer Loyalty

Customer Activity Tracking
Gift Card System
Loyalty Card System
Referral Tracking
Rewards Management

Food Service Management

Costing
For Cafeterias
For Healthcare Facilities
Inventory Management
Menu Planning
Point of Sale (POS)
Schools

Online Ordering

Integrated Gift Cards
Menu / Product View
Mobile Ordering
Push Notifications
Reporting / Analytics
Rewards / Loyalty Program
Secure Payment Processing
Store Locator
White-Label

Payment Processing

Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Receipt Printing

Point of Sale

Barcode Scanning
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS

Reputation Management

Not specified

Restaurant Management

Food Costing
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Restaurant Marketing

CRM
Menu Management
Online Ordering
SMS Marketing
Social Media Management

Restaurant POS

Delivery Management
Gift Card Management
Inventory Management
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Restaurant Reservations

Capacity Monitoring
Custom Reservation Inventory
Feedback Management
Guest Data
Guest Notifications
Mobile App Booking
Online / Website Reservations
Reminders
Reporting / Analytics
Seat / Table Optimization
Text/SMS Communications
Waitlist Management

Retail POS Systems

Not specified

Review Management

Not specified

Tip Distribution

Not specified

Virtual Terminals

Not specified

Waitlist

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

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