What is Yelp?

Enhance your business visibility on Yelp by either claiming or creating your listing, ensuring that all information remains accurate, and actively engaging with customer feedback by responding promptly to reviews. Take advantage of detailed analytics to monitor interactions such as clicks and phone calls, and explore premium options for advanced advertising features. Regularly update your profile with crucial information such as business hours and contact details, making it convenient for potential clients to connect with you. Highlight your business's unique aspects by uploading attractive photos, which can significantly increase the likelihood of converting visitors into dedicated customers. Enable users to request quotes, book appointments, or ask questions directly through your profile, which can significantly improve customer engagement. Remain vigilant by keeping track of incoming reviews and feedback, as this will help nurture a positive relationship with your audience and promote repeat business. Moreover, gather valuable insights into consumer behavior by analyzing real-time data on page interactions and user engagement, which can assist you in fine-tuning your offerings to better align with your target audience's preferences. By understanding your customers more comprehensively, you can effectively adapt your services to cater to their specific desires and expectations. Encouraging open communication and continuous engagement will also create a sense of community around your brand.

Pricing

Free Version:
Free Version available.

Integrations

All Yelp Integrations
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Screenshots and Video

Play Video Yelp Screenshot 1

Company Facts

Company Name:
Yelp
Date Founded:
2004
Company Location:
United States
Company Website:
yelp.com

Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Yelp Categories and Features

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Restaurant Marketing Software

Advertising Management
CRM
Customer Data Platform
Email Marketing
Feedback Management
Loyalty Management
Marketing Automation
Menu Management
Online Ordering
Personalization
Promotion Management
SMS Marketing
Social Media Management
Website Builder

Yelp Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: COO
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    They removed all of our reviews

    Date: Aug 26 2023
    Summary

    We sent out our email newsletter. We are an established business, but never had a Yelp page. Our clients would always tell us we should have a Yelp page. So we made one, and in our normal quarterly newsletter we mentioned that we now have a Yelp page. This newsletter went out to 1000 clients, and around 20 of them wrote a review. We were happy about that. Then about a week later Yelp had removed all the reviews without an explanation. When we called them to ask about this, they just gave some vague response about how their algorithm didn't like the reviews. These were all real reviews from real clients and were not solicited by us, but Yelp removed them anyway. Garbage.

    Positive

    In theory, Yelp is a great site where people can read and write reviews about different services and companies. In practice, however, once you see how the sausage is made, it's suspect.

    Negative

    They removed all of our reviews and will not give us a reason. They simply said "their algorithm does it". Suspiciously, the reviews were removed after they called us and we said we were not interested in advertising at this time.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Talent Acquisition Partner
    Has used product for: 6-12 Months
    Uses the product: Yearly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Not my first choice....

    Date: Oct 06 2022
    Summary

    Overall, Yelp has great information, but so do many other platforms, so that is why it isn't my first choice.

    Positive

    Yelp does provide some great reviews on lots of different companies that are helpful if you are trying to compare and contrast different things.

    Negative

    Yelp isn't my first choice to go to, because it isn't the most pretty looking website. Very outdated looking, which makes it so I naturally go to other sites.

    Read More...
  • Reviewer Name: Mathew W.
    Position: IT Support
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent for finding businesses, not the best to work with

    Date: Sep 18 2021
    Summary

    Yelp is the go-to for reviews and crowd-sourced photos of business offerings, especially for food. Their practices are suspect, but their market dominance cannot be denied.

    Positive

    Yelp is an easy way to access reviews and menus for restaurants and other businesses within my area. The ability to crowd source feedback is invaluable.

    Negative

    Yelp's revenue system is very concerning, with them hiding bad reviews for pay. That leaves a lot to be desired both as a consumer and a business.

    Read More...
  • Reviewer Name: Linda I.
    Position: Owner
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for information

    Date: Oct 17 2020
    Summary

    Overall this is great to get honest reviews of restaurants and to see pictures of the place you want to go.

    Positive

    I like looking up pictures of businesses before I go to get a sense of how clean it is. I like knowing what kind of business I'm going into before I get there.

    Negative

    I wish it did more like Apple Maps or Google Maps.

    Read More...
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