What is Zoho Lens?
Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.
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Zoho Lens Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Easy remote connection that is secure.
Date: Jan 28 2022SummaryI have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.
PositiveHelp keep remote connections and client stations organized.
You can ass tasks or projects to staff.
I am able to easily connect with clients and it is very easy for them to get connected.NegativeIt can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.
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