What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations.

Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction.

With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey.

Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

Pricing

Price Starts At:
$0/month
Price Overview:
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

All Zoho SalesIQ Integrations
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Screenshots and Video

Play Video Whether it’s voice note, audio call, or screen sharing, our live chat is equipped with all the tools you need to resolve even the most complex queries Switching between instant messaging applications to engage with customers and prospects is a thing of the past with SalesIQ Personalize your business conversations by knowing your visitors’ information, such as name, location, actions, time spent on site, and more Configure bots to automatically block IPs using abusive language, protecting agents in the best possible manner. Reply to common queries with a couple of clicks, saving an agent's time and effo

Company Facts

Company Name:
Zoho
Date Founded:
1996
Company Location:
India
Company Website:
www.zoho.com/salesiq/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Simplified)
Danish
English
French
German
Greek
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
View All

Zoho SalesIQ Categories and Features

Website Visitor Identification Software

Sales Engagement Software

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Software

Marketing Software

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Scoring Software

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

More Zoho SalesIQ Categories

Zoho SalesIQ Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Principal Consultant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Software in Conjunction with Zoho Sites

    Date: Feb 27 2022
    Summary

    Overall it made sense at the time, but other software such as Tawk.to has greater flexibility overall.

    Positive

    When I had Zoho One, and had my site hosted through Zoho Sites, Zoho Sales IQ made a lot of sense for my live chat and contact us software.

    Negative

    Lack of plugins compatible with the system was the largest con.

    Read More...
  • Reviewer Name: Kunal R.
    Position: Manager
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Construct bridge between client and company

    Date: Jul 01 2020
    Summary

    Zoho SalesIQ is an incredible chat platform to engage with website visitors. It constructs a bridge between client and company. It gives us the opportunity to show off our brand value and ability to clients.

    Positive

    Zoho SlaesIQ is an incredible client chat platform. It helps to makes the relation between companies and clients. The app is available in cross-platform. It helps in making new customers.

    Negative

    Zoho SalesIQ is a worthy app. Never faced any problem using its features.

    Read More...
  • Reviewer Name: Anurag S.
    Position: Marketing Analyst
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Flexible Visitor Engagement tool

    Date: Jul 13 2020
    Summary

    Zoho SalesIQ provides excellent visitors engagement and lead conversion solution through it robust tools available within the package. It has chat feature, analytics section, deep insights of user journey. Overall its a powerful package of tools which helps a lot to convert the potential leads and pitch the most suitable offer based on the insights available through SalesIQ. It can share the geo location of the visitor, which helps us by pitching the location based offer. it has option to analyze the visitor journey which helps us to asses the performance of different landing pages and sub sections.

    Positive

    Zoho SalesIQ is a flexible visitor's engagement solution for websites. It provides real agent based and Bot based chat option. SalesIQ provides some of unique features which helps us to stay ahead of our competitors. the features are -
    - Bot for off hour chat
    -Supports real agent chat
    - Geo location of visitors
    - Tracking the visitors journey on website
    - Identifies New/Returning customers

    Negative

    SalesIQ is very effective tool to provide good user interaction with having a deeper insights/behavior of the visitor.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Account Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great way to capture leads on your website

    Date: Sep 06 2020
    Summary

    It was great. Really easy to set up and deploy and has worked wonderfully for us with absolutely no downtime or issues since we started. Would highly recommend.

    Positive

    SalesIQ makes it really easy to talk to visitors on your website. You can set it to send out a ping when visitors perform a specific action to initiate a conversation. I also like that it plugs into Zoho CRM so you can convert visitors into sales leads if you want to.

    Negative

    The mobile app has a long delay from the point when the user pings the chat and to when it actually rings on your phone.

    Read More...
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