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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is SMS-Magic?

Utilizing conversational messaging within platforms like Salesforce, Zoho, and other CRM systems can significantly enhance your ability to close more sales. Responding to incoming leads via text messaging not only cultivates an engaging dialogue but also proves to be the most effective method of communication. When consumers receive reminders, they are more inclined to participate in events and meetings. Automated SMS notifications powered by CRM systems enable a smooth communication flow. With omnichannel messaging, your business can interact with customers through various platforms directly from the CRM interface. Additionally, a strong mobile application allows you to maintain productivity regardless of your location. Our advanced technology ensures seamless CRM integration, efficient routing, timely notifications, and the ability to maintain ongoing conversations. By leveraging conversational messaging, businesses can enhance customer engagement and cultivate stronger relationships, leading to long-term success.

Media

Media

Integrations Supported

Salesforce
Zoho CRM
ActiveCampaign
Google Analytics
Google Translate
Haptik
OpenCart
Pinnacle Cart
Shift4Shop
Strikingly
Telegram
Truto
Vendio
Volusion
X-Cart
Zoho Bookings
Zoho Flow
osCommerce

Integrations Supported

Salesforce
Zoho CRM
Dialpad Connect

API Availability

API Availability

Has API

Pricing Information

$0/month
Free: Three operator licenses, track and engage with 10K visitors/month, 100 chat sessions/month

Basic: $10/month/user, track and engage with 50K visitors/month, one custom chatbot, 1,000 chat sessions/month, chat routing

Professional: $17/month/user, unlimited chat sessions, five custom chatbots, track and engage with 100K visitors/month, instant messaging (IM) channels

Enterprise: $25/month/user, track and engage with 200K visitors/month, chat translation, company profile enrichment, 10 custom chatbots, Answer Bot, Autopilot
Free Version
Free Trial Offered?

Pricing Information

$50 per month
subscription, pay as you go
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Screen-Magic Mobile Media Inc

Date Founded

2008

Company Location

United States

Company Website

www.sms-magic.com

Categories and Features

AI Chatbots

Not specified

Chatbot

Call to Action
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
On-Screen Chats
Pre-configured Bot
Reusable Components
Virtual Assistant

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Lead Scoring

Not specified

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing

Not specified

Sales

Not specified

Sales Enablement

Not specified

Sales Engagement

Not specified

Categories and Features

AI Lending

Not specified

Conversational AI

Code-free Development
For Developers
Omni-Channel
Pre-configured Bot

Conversational Marketing

Chatbot
Human Handover
Lead Qualification
Mobile Messaging
Multi-Channel Communication

Customer Engagement

Communication Management
Feedback Collection

Financial Services

Customer Engagement

Mortgage and Loans

Loan Origination
Loan Servicing
Pipeline Management
Pre-Qualification

Sales Engagement

CRM Integration
Email Sequences
Reporting / Analytics
Sales Automation
Templates
Workflow Management

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes

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