What is 360 SMS APP?

360 SMS App is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, it’s been a proven name for 10+ years and maintains a 4.98/5 rating on Salesforce AppExchange.

Unify every customer conversation in one Salesforce interface—SMS plus WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more. Teams can run true two-way messaging from Salesforce records, so sellers, marketers, and service reps never lose context. Every interaction is automatically captured and logged against Leads, Contacts, Accounts, Cases, Opportunities, and custom objects, creating a complete communication timeline that supports faster follow-ups, better handoffs, and cleaner reporting.

Automation is at the core. Launch quickly with no-code tools for recurring messages, auto-replies, surveys, and drip campaigns. For more complex workflows, scale with Salesforce Flows, APIs, and integrations—trigger messages from record updates, stage changes, case milestones, or time-based events. This flexibility helps teams expand engagement without relying on developers for every new use case.

AI and AI Agents improve productivity and outcomes at every stage of the journey. Use real-time language translation to respond instantly in a customer’s preferred language. AI-suggested replies help agents answer faster and more accurately, while message refinement and template quality scoring keep outreach clear, consistent, and compliant. Conversation intelligence delivers summaries, sentiment signals, key takeaways, and next-best-action recommendations, helping teams continuously optimize engagement.

AI chatbots extend automation 24/7 by handling FAQs, qualifying leads, booking meetings, capturing structured data, and routing conversations to the right queue when human attention is needed—so response times stay low even after hour

Pricing

Price Starts At:
$20 or $7 per month
Price Overview:
Pricing starts at $20/month or $7/user/month. Final cost depends on users, channels enabled, and message volume. Includes native Salesforce/Zoho messaging, conversation tracking, CRM logging, templates, and compliance tools. AI, chatbot, and advanced automation features are available in higher tiers. Custom pricing available for enterprise needs.
Free Trial Offered?:
Yes

Integrations

All 360 SMS APP Integrations
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Screenshots and Video

Play Video AI- Driven Communication Omnichannel Engagement Custom Workflows Compliance Management Multichannel Drip Campaigns Top Rated SMS App

Company Facts

Company Name:
360 SMS APP
Date Founded:
2012
Company Location:
United States
Company Website:
360smsapp.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Video Library
Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Afrikaans
Albanian
Armenian
Bengali
Bulgarian
Catalan
Cambodian
Chinese (Mandarin)
Chinese (Simplified)
Croatian
Czech
Danish
Dutch
English
Estonian
Fiji
Finnish
French
Georgian
German
Greek
Gujarati
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Irish
Italian
Japanese
Javanese
Korean
Latin
Latvian
Lithuanian
Malay
Malayalam
Maltese
Norwegian
Romanian
Russian
Spanish
Swedish
View All

360 SMS APP Categories and Features

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Ringless Voicemail Drop Software

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Business Text Messaging Platform

More 360 SMS APP Categories

360 SMS APP Customer Reviews

Write a Review
  • Reviewer Name: Monika R.
    Position: Email Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    360 SMS: Streamlined Communication Excellence

    Updated: Jan 03 2024
    Summary

    My overall experience with the 360 SMS App has been exceptional. The seamless integration, efficient communication features, and user-friendly design have significantly enhanced our workflow. It has proven to be a valuable tool for streamlining mass texting, chat/messaging, and SMS communication within Salesforce. The positive impact on our engagement and responsiveness has made it an indispensable asset for effective communication.

    Positive

    I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement.

    Negative

    As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience.

    Read More...
  • Reviewer Name: Allen A.
    Position: Jr. Marketer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect multi-channel app for Salesforce users

    Date: Apr 29 2023
    Summary

    We've been using 360 SMS for our omnichannel marketing campaigns, and it has been a game-changer. The app's automation features have saved us time and improved our messaging efficiency, resulting in better engagement rates and customer satisfaction.

    Positive

    360 SMS is a streamlined messaging app that supports multiple channels, including SMS, MMS, WhatsApp, and more. Its point-and-click automation tools enable users to automate messages conveniently, run drip campaigns, create chatbots with ease.

    Negative

    There are no drawbacks to this app that I can think of.

    Read More...
  • Reviewer Name: Daniel R.
    Position: Senior manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Highly Flexible App

    Date: Jul 01 2022
    Summary

    We liked the flexibility of this app. Due to its highly customizable nature, we got what we were looking for to meet the demands of our unique use cases.
    Highly recommendable.

    Positive

    We're highly impressed with the set of features the 360 SMS app provides. Being a Salesforce native, the app is highly flexible, and our dedicated account manager helped meet our unique business requirements. I loved the team's responsiveness and dedication.

    Negative

    Don't have a single con to talk about. overall good SMS App.

    Read More...
  • Reviewer Name: Rahul P.
    Position: Executive
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent texting solution for Salesforce

    Date: Jun 27 2022
    Summary

    The app helped to automate texts without investing much time. Also, we can track CTR of the URL sent in a text and plan our next step effectively. I must say, it's a powerful engagement metric to count on.

    Positive

    I must say the app delivers, what it promises. This app performed beyond my expectations. Its certain capabilities just won me over, especially its drip campaign, automation capabilities without coding, and link tracking. On top of it, the support team made our journey easier with the 360 SMS app.

    Negative

    Nothing negative to report. Every capability is just WOW.

    Read More...
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