Zonka Feedback Reviews

I am thoroughly pleased with my experience using Zonka Feedback thus far. The team responsible for providing customer support is highly responsive and prompt in addressing any concerns or queries that I have had. Their prompt assistance ensures that any issue or concern is resolved almost instantaneously. Additionally, the platform is extremely user-friendly, and I can easily send SMS surveys directly from my Zonka dashboard. Also, there are numerous pre-made templates available, making the process of creating surveys simple and straightforward. The software provides a wide range of question types and custom variables, webhooks, and integrations. The possibilities for survey delivery are endless, including email, SMS, offline surveys, Slack, and more. Moreover, the white-label CNAME for both links, email, and SMS is a remarkable feature that enhances our brand identity. Check it out if you need or will ever need a proper feedback/survey tool.

Easy to use interface.
Customizable survey templates.
Rich reporting and analytics capabilities.
Advanced survey logic.
Seamless integration with other applications and platforms.
Variety of response collecting methods.

None for now. I'm currently satisfied with the service.

So far, I’m enjoying the platform while learning new applications to listen to our clients more closely.

Ease of use, integrations, SMS integrations, real-time analytics and advanced reporting; feedback alerts.

It’d be nice to see a use case where our clients can save/download their input into specialized forms like microjournal entries or quizzes, etc.

Excellent SaaS. It solves the survey needs of ANY kind of organization.

I am very satisfied with this purchase because it is a mature SaaS.
It is easy to understand, easy to use. Very complete. If you want, you can go to the details of a complex survey campaign.
It helped me in save a lot of time. It includes a lot of templates and an easy way to modify or create the survey I want.
It gives me professional reports, ready to share with my team.
Furthermore, It has a trends reports and many features that I did not know. So, it has a huge value to let me know more about quality survey best practices.

I would like to see it available in Spanish language in the future, at least at the front-end of surveys, or language selection feature.

In the embedded surveys, I would like to add an interactive option like "insert your email to see the results" and use this engagement to get leads.

I would 100% recommend this product and I really hope they can fix some small bugs in it. Overall for the price it's very good survey tool especially for taking an offline survey that we use a lot for our events.

1. Offline survey - you can take a survey for your events or venues by enabling your offline survey.
2. Native Integrations - you can connect most of the well-known tools to Zonka and sync your contacts back to it.
3. User-friendly - nice UX and UI. Easy to navigate.
4. Distribution - so many ways to distribute your survey. Link, SMS, email, QR etc.

1. CSV - it has some issues with uploading your contacts with CSV files. It sometimes uploads 70% of your list.
2. Contact list - you can't move the tables (fields) as you wish. So the name is on position 1 but surname position 6. It should be next to each other.
3. Analytics - missing a lot of analytics for SMS. You send out SMS but don't know if it was delivered, clicked etc.