What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

Pricing

Price Starts At:
$199.00/month
Price Overview:
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence

Integrations

All Zonka Feedback Integrations
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Screenshots and Video

Play Video Create Beautiful Branded Surveys Collect Feedback across all channels Analyze Responses and Trends AI Driven Text and Qualitative Analysis Get Answers with AI Powered Insights Assistant Close Loop with Response Inbox

Company Facts

Company Name:
Zonka Feedback
Date Founded:
2014
Company Location:
India
Company Website:
www.zonkafeedback.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Zonka Feedback Categories and Features

Survey Software

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

SMS Survey Software

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

NPS Software

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Feedback Software

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

More Zonka Feedback Categories

Zonka Feedback Customer Reviews

Write a Review
  • Reviewer Name: Mohamed B.
    Position: Administrator
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    I love Zonka Feedback

    Date: Apr 14 2023
    Summary

    I am thoroughly pleased with my experience using Zonka Feedback thus far. The team responsible for providing customer support is highly responsive and prompt in addressing any concerns or queries that I have had. Their prompt assistance ensures that any issue or concern is resolved almost instantaneously. Additionally, the platform is extremely user-friendly, and I can easily send SMS surveys directly from my Zonka dashboard. Also, there are numerous pre-made templates available, making the process of creating surveys simple and straightforward. The software provides a wide range of question types and custom variables, webhooks, and integrations. The possibilities for survey delivery are endless, including email, SMS, offline surveys, Slack, and more. Moreover, the white-label CNAME for both links, email, and SMS is a remarkable feature that enhances our brand identity. Check it out if you need or will ever need a proper feedback/survey tool.

    Positive

    Easy to use interface.
    Customizable survey templates.
    Rich reporting and analytics capabilities.
    Advanced survey logic.
    Seamless integration with other applications and platforms.
    Variety of response collecting methods.

    Negative

    None for now. I'm currently satisfied with the service.

    Read More...
  • Reviewer Name: Terry H.
    Position: Director
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Powerful feedback tool

    Date: Jul 29 2021
    Summary

    So far, I’m enjoying the platform while learning new applications to listen to our clients more closely.

    Positive

    Ease of use, integrations, SMS integrations, real-time analytics and advanced reporting; feedback alerts.

    Negative

    It’d be nice to see a use case where our clients can save/download their input into specialized forms like microjournal entries or quizzes, etc.

    Read More...
  • Reviewer Name: Masour M.
    Position: Mkt Consultant
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    COMPLETE but EASY TO USE feedback SaaS

    Date: Sep 18 2021
    Summary

    Excellent SaaS. It solves the survey needs of ANY kind of organization.

    Positive

    I am very satisfied with this purchase because it is a mature SaaS.
    It is easy to understand, easy to use. Very complete. If you want, you can go to the details of a complex survey campaign.
    It helped me in save a lot of time. It includes a lot of templates and an easy way to modify or create the survey I want.
    It gives me professional reports, ready to share with my team.
    Furthermore, It has a trends reports and many features that I did not know. So, it has a huge value to let me know more about quality survey best practices.

    Negative

    I would like to see it available in Spanish language in the future, at least at the front-end of surveys, or language selection feature.

    In the embedded surveys, I would like to add an interactive option like "insert your email to see the results" and use this engagement to get leads.

    Read More...
  • Reviewer Name: David K.
    Position: CEO
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Impressive app

    Date: Sep 18 2021
    Summary

    I would 100% recommend this product and I really hope they can fix some small bugs in it. Overall for the price it's very good survey tool especially for taking an offline survey that we use a lot for our events.

    Positive

    1. Offline survey - you can take a survey for your events or venues by enabling your offline survey.
    2. Native Integrations - you can connect most of the well-known tools to Zonka and sync your contacts back to it.
    3. User-friendly - nice UX and UI. Easy to navigate.
    4. Distribution - so many ways to distribute your survey. Link, SMS, email, QR etc.

    Negative

    1. CSV - it has some issues with uploading your contacts with CSV files. It sometimes uploads 70% of your list.
    2. Contact list - you can't move the tables (fields) as you wish. So the name is on position 1 but surname position 6. It should be next to each other.
    3. Analytics - missing a lot of analytics for SMS. You send out SMS but don't know if it was delivered, clicked etc.

    Read More...
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