eCargo Verified Customer Reviews (2026)

Hitrak represents a cutting-edge transport management system (TMS) utilizing artificial intelligence, specifically tailored for freight carriers, functioning as a digital mirror of your operations by effortlessly integrating quoting, dispatching, delivering, and invoicing into a unified workflow. Originating in New Zealand, Hitrak serves businesses across New Zealand, Australia, and the Pacific, effectively eliminating reliance on spreadsheets and traditional phone dispatch methods through the use of automated, event-driven tracking, which greatly minimizes manual paperwork and mitigates potential revenue loss. Carriers benefit from extraordinary efficiencies, achieving automation in dispatch processes of up to 95%, a remarkable 90% decrease in the need to pursue proof-of-delivery, and a reduction of call-center traffic by 25–50%, all while managing upwards of 5,000 shipments each day with an outstanding uptime rate of 99.95%. The system is equipped with real-time dashboards that provide comprehensive insights into costs at the vehicle level, as well as margins and fuel usage for every trip. Hitrak's API-first architecture facilitates seamless integration with various existing telematics, payroll, fuel management, and accounting systems, promoting a smooth transition and improved operational performance. Designed by industry experts for their colleagues, it has gained the confidence of prominent New Zealand carriers, including well-known names like Big Chill and MD Freighting, which highlights its trustworthiness and efficiency in the logistics sector. Moreover, as the logistics industry continues to evolve, Hitrak remains committed to innovation and responsiveness to the needs of its users, ensuring it stays at the forefront of transport management solutions.