Top eCasework Alternatives

Predict360, developed by 360factors, serves as a comprehensive risk and compliance management platform designed to streamline workflows and improve reporting for various financial institutions, including banks, credit unions, and insurance companies. This cloud-based SaaS solution consolidates essential components such as regulations, compliance management, risk assessments, controls, key risk indicators (KRIs), audits, policies, and training into one cohesive platform while offering powerful analytics and insights that help clients foresee risks and enhance compliance efforts. If your current Governance, Risk, and Compliance (GRC) system isn't equipped with an effective analytics and business intelligence tool for creating insightful reports for executives and board members, consider Lumify360 from 360factors. This predictive analytics platform can seamlessly integrate with any existing GRC, allowing you to maintain your workflow processes while equipping stakeholders with the timely reports and dashboards they require for informed decision-making. With these advanced tools at your disposal, you'll be better positioned to navigate the complexities of regulatory compliance and risk management.

LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

ReviewInc stands out as a frontrunner in the realm of Business Reputation Management Services. Its expanding clientele features prominent global chains, automotive dealers, healthcare providers, travel and leisure businesses, property management firms, retail outlets, dining establishments, legal practitioners, country club proprietors, and a variety of others. Committed to raising awareness among business owners, ReviewInc emphasizes the critical nature of customer feedback and the significance of overseeing one’s online reputation effectively. By providing essential resources and insights, the company empowers businesses to navigate the digital landscape with confidence.

Dot Compliance has introduced the first ready-to-use Quality Management Solution integrated with the Salesforce.com platform. This innovative solution encompasses a comprehensive array of pre-configured eQMS and compliance processes, allowing clients to implement it swiftly and affordably. Included in the Dot Compliance offerings are complete project validation services alongside product validation packages. Their solution stands out as the most economical option for quality and compliance management in the industry, empowering users to deploy adaptable and scalable solutions without delay. Key quality processes such as Document Management, Training Management, CAPA, Audits, Customer Complaints, Change Management, and Supplier Quality can be automated effortlessly. Furthermore, the solution is designed to be fully configurable and supports seamless integration, which makes it easy for customers to tailor the system to meet their unique specifications. By prioritizing user needs, Dot Compliance ensures a smooth transition and effective management of quality across various operations.

Civica Complaints Management is a comprehensive software solution designed for handling complaints within enterprises, leveraging the capabilities of the iCasework platform. With its cloud-based architecture and intuitive interface, it enables users to efficiently manage, document, and analyze customer complaints, inquiries, and feedback throughout the entire organization. The software is highly customizable, allowing adjustments to fit the specific needs of your organization, which in turn leads to improved service quality, regulatory compliance, and a more satisfying customer experience. By effectively addressing complaints, organizations can foster stronger relationships with their customers and create a more responsive service culture.

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

Aptean Respond is an exceptional platform for managing complaints and cases, catering to every member of your customer service team, from front-line agents to executives. The system is designed to empower case managers, team leaders, and support staff alike. Its user-friendly dashboards and tools driven by efficient processes enable rapid case resolution, effective workload management, and easy access to essential data while also providing actionable insights—something that traditional CRMs struggle to achieve. With all necessary information centralized in one location, Respond facilitates comprehensive customer case management, enhances interdepartmental communication, uncovers root causes of issues, and allows for in-depth analysis of cases. Furthermore, its industry-tailored templates and reporting capabilities ensure compliance with various regulatory standards. Additionally, Respond features interactive and customizable dashboards that can be tailored to meet the specific needs of different user roles, ensuring each team member has the insights they require at their fingertips. This holistic approach not only improves efficiency but also elevates the overall customer experience significantly.

Case IQ simplifies the management of HR, fraud, compliance investigations, and additional processes through its i-Sight platform. This cloud-based tool enables organizations to effectively oversee their investigations and assess outcomes. Key functionalities offered by i-Sight encompass case assignment, collaboration, trend analysis, case review, and workflow notifications, enhancing the overall investigative process. By leveraging these features, organizations can improve efficiency and ensure thoroughness in their investigative efforts.

Speakfully functions as a user-friendly platform designed for the reporting, tracking, and resolution of workplace concerns. It provides immediate insights into the culture of an organization and empowers employees to voice their issues or complaints in a meaningful way. Often, when incidents of workplace misconduct occur, more information is required after a report is submitted. Following a report, both employees and administrators have the opportunity to partake in anonymous conversations regarding the matter through Speakfully's messaging feature, which encourages full transparency between management and those who raise issues. Users no longer have to switch between various applications to gather relevant information. Speakfully’s case management software enables organizational leaders to oversee employee reports, feedback, survey results, and communications all within one unified platform. The platform is dedicated to being accessible to users in diverse environments, allowing employees to connect whether they are at their desks, working remotely, or using mobile devices. Additionally, for Pro+ subscribers, there are integration capabilities with services such as Auth0, GSuite, Okta, and O365, which significantly enhances the service's overall performance. This holistic strategy is aimed at cultivating a more positive workplace atmosphere for all participants. Ultimately, Speakfully strives to transform workplace dynamics by providing essential tools for effective communication and resolution.

Workpro delivers everything you require and nothing extraneous, embodying the essence of effective case management. With capabilities to integrate seamlessly with web forms, social media platforms, and internal company systems, you can create, modify, and store correspondence directly within each case, all through an intuitive interface that is relied upon by many of the UK's top organizations. Ensuring a reliable and compliant approach to complaints management: Workpro offers a comprehensive solution designed to monitor and address every complaint effectively, providing you with insights into who is responsible for each task and the timeline involved through centralized dashboards accessible to your entire team. Elevate your HR capabilities beyond the basics: Streamline your workflow by automating processes, easily tracking timelines, and generating insightful reports, thereby ensuring that you maintain fairness in your dealings with employees consistently. Moreover, this comprehensive approach not only enhances efficiency but also fosters a transparent work environment.

Elevate your customer service capabilities using Salesforce Service Cloud, recognized as the leading and most all-encompassing customer support application globally. This platform provides organizations with a broad spectrum of features designed to assist clients through their chosen communication methods, such as phone, email, chat, and SMS. Among its impressive functionalities are a dynamic lightning console, streamlined case management, omni-channel routing, seamless telephony integration, video chat features, and social media support, to name just a few. By leveraging these robust tools, you can guarantee that your customers enjoy the tailored attention they need, regardless of their location. Additionally, the platform's adaptability ensures it can evolve with your business's changing needs, further enhancing the customer experience.

House-on-the-Hill Software is crafted to effectively support you and your key stakeholders. We provide a diverse array of four adaptable solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is designed to be flexible, budget-friendly, and tailored to meet your specific needs. The House-on-the-Hill Software is readily available for implementation in either the Cloud or on-site, giving you the freedom to select the deployment method that aligns best with your organization’s objectives. Elevate your ITIL-driven service desk with a comprehensive set of tools, optimized workflows, and a user-friendly self-service portal. Our eco-friendly solution streamlines the handling of new public requests made through the portal or email, allowing these cases to be organized into various categories and workflows. This feature enhances your sales team's capability to provide outstanding customer support. By utilizing insightful data from reports and key performance indicators, you can continually improve and expand your service offerings. Furthermore, our commitment to innovation helps ensure your organization stays agile and responsive to evolving demands, ultimately paving the way for sustained success in a competitive landscape.

By integrating our award-winning platform with the extensive expertise in complaint handling and outsourcing from Equiniti Hazell Carr, we have created a comprehensive complaint management solution aimed at promoting teamwork, secure information sharing, and improved efficiency for law enforcement agencies worldwide. This innovative platform is specifically tailored to address your distinct operational needs, offering access to expert technical resources and various outsourcing options. Our solution is ideal for large-scale remediation and rectification efforts, equipping you to address complaints or cases proactively and preventing them from escalating into more significant problems. Moreover, the modular design of our platform enables you to select specific components to personalize your customer service experience or choose a fully managed service that encompasses all aspects of complaint management, ensuring a smooth and effective process for your agency. Utilizing our solution not only enhances the overall productivity of your operations but also upholds the highest service delivery standards, fostering trust and reliability within your community. Embracing this technology allows agencies to stay ahead of challenges and adapt to evolving demands in a dynamic environment.

Claimly is a cutting-edge software platform designed to simplify and improve the handling of complaints and claims. Whether your organization is focused on addressing customer feedback or managing service disputes, Claimly equips you with vital tools that foster efficiency, transparency, and enhanced customer satisfaction. Key features include: Centralized Management: Oversee and sort complaints and claims through an intuitive dashboard that makes tracking easy. Customizable Case Types: Adapt your procedures to fulfill specific business needs for maximum effectiveness. Real-Time Updates: Keep all parties informed with automated notifications and progress updates that enhance communication. Email Integration: Evaluate trends and performance indicators to continuously improve your processes. User-Friendly Interface: Simple navigation enables your team to quickly become adept at using the software. Claimly caters specifically to organizations that prioritize accountability, rapid response times, and building customer trust. By utilizing Claimly, you can turn the management of complaints and claims into a seamless and efficient workflow, significantly boosting your organization's reputation and fostering greater customer loyalty. Additionally, this software encourages a proactive approach to customer service, which can lead to long-term success.

Causia® provides a comprehensive platform for addressing complaints and remediation cases, granting users exceptional control and visibility within a single, integrated solution. Understanding that each industry has distinct requirements, we have created several versions of our complaints management software customized for different sectors. This specialized strategy empowers professionals to tackle their specific challenges more effectively. With a worldwide reach, Causia® has successfully deployed hundreds of solutions for complaints and remediation, resulting in a large base of satisfied customers. Our cutting-edge products have allowed clients to manage millions of complaints efficiently while revealing crucial insights that drive meaningful improvements. Built on the Salesforce platform, our software is specifically designed to handle complaints, quality, and compliance across a variety of industries, making it an indispensable resource for organizations striving for excellence. Our commitment to continuous innovation ensures that we remain at the forefront of complaints management technology.

SutiDesk provides an easy-to-use online helpdesk software tailored to enhance customer support for organizations of all sizes. Its user-friendly and collaborative design ensures that customer inquiries are resolved swiftly and effectively, while also providing a complete overview of all support requests. The platform enables businesses to seamlessly oversee and manage support tickets and related activities from a single, centralized interface. With SutiDesk, the hassle of installation is eliminated, making it straightforward to deploy. It significantly reduces both the time taken to resolve tickets and the overall costs of support services. Available on any device at any time, it guarantees exceptional capabilities for managing support tickets. Furthermore, the software boosts customer service productivity through automated features that transform emails into tickets and streamline customer case management. This tool ensures dependable support for both new and existing clientele, while also gathering tickets from multiple channels. Moreover, it empowers businesses to provide tailored assistance to their customers, making it a comprehensive solution that grows alongside organizational needs. SutiDesk not only optimizes operations but also cultivates stronger customer relationships by enhancing overall service quality and responsiveness. In doing so, it positions companies to meet the evolving expectations of their customers effectively.

Imagine having a remarkably smart assistant that meticulously monitors all feedback, uplifts your team, and extracts the most crucial tasks for your attention. State-of-the-art algorithms identify hidden obstacles for you, presenting everything in clearly structured, prioritized to-do lists. You will receive immediate alerts for any urgent issues, empowering you to respond more efficiently than your rivals. Feel at ease knowing that there’s always someone keeping an eye on the essential personnel. All feedback has been synthesized into a single KPI that succinctly shows what needs your focus and when. This efficient methodology simplifies the process of sharing and discussing insights even further. Do you believe this calls for consulting services, complicated setups, or new systems? Think again! OMBEA Insights is crafted to be accessible for organizations of all sizes, enabling everyone to gain from personalized insights. You’ll be up and running in just a few minutes, revolutionizing the way your team engages with data and achieves outcomes. Moreover, its user-friendly design means that even those who are not well-versed in analytics can effectively tap into its capabilities, fostering a more data-driven culture within your organization. With such an intuitive platform, the potential for growth and innovation becomes limitless.

Wolken Software provides a comprehensive range of AI-driven SaaS 2.0 cloud-native applications designed for Customer Service and Enterprise Solutions, such as Wolken ServiceDesk and Wolken HR Case Management. The company features a wide array of plug-and-play functionalities tailored for businesses, which encompass Omnichannel Support, Real-Time Reporting, an integrated Business Intelligence tool, seamless Integrations with Third-Party Applications, as well as Auto Categorization and Auto Routing for incoming queries. With an emphasis on user-friendly configuration and low-code customizations, Wolken ensures a rapid Time-to-Market. Additionally, the platform is offered at a significantly reduced cost, which could lower your operational expenses by up to 50%. Notably, Wolken has effectively supplanted renowned competitors among Fortune 500 and Fortune 1000 companies, showcasing its reliability and efficiency in the industry. This track record emphasizes Wolken's commitment to delivering value and innovation in enterprise solutions.

Compliance Star is a cutting-edge compliance software solution available for on-demand use, equipped with vital tools for effective risk management and oversight. It facilitates seamless remote supervision of FCA Authorised Firms and their respective Units and Agents through its capabilities in real-time data collection and reporting. This compliance platform, driven by advanced technology, optimizes the management, workflow, and oversight of firms that are regulated by the Financial Conduct Authority (FCA). One of Compliance Star's standout features is its comprehensive, calendar-based task management system, which allows for both automatic and manual task assignments, sends alerts for necessary actions, incorporates deadlines into a calendar, issues reminders, and monitors the completion status of tasks. By significantly reducing the compliance burden, this platform is utilized by leading regulatory networks today. Additionally, it provides extensive tracking of internal regulatory processes and acts as a centralized hub for accessing current data, while also enabling the generation of FCA-required reports. This ensures that Compliance Star not only boosts operational efficiency but also guarantees that its users remain compliant with regulatory standards. With its user-friendly interface and powerful functionalities, Compliance Star is set to revolutionize compliance management for firms navigating complex regulatory landscapes.

Effortlessly manage your vacation properties with all necessary tools conveniently accessible in one place. This innovative platform digitizes the check-in process, doing away with lengthy lines and busy waiting areas. Comprising three integrated applications, the Customer App empowers guests to request maintenance services instantly, complete online check-ins, and stay updated with vital information about the property from their smartphones. The Maintenance and Operators App allows operators to receive detailed support requests, including images, while also featuring a calendar for scheduling facility activities and enabling instant messaging with management. Meanwhile, the Structure Application acts as a centralized hub for multiple properties, streamlining communication with customers, coordinating internal and external maintenance teams, and providing an appointment calendar for scheduling needs. Moreover, it offers tools for reporting and analysis, along with the capability to send push notifications directly to customers through their app. This unique integrated system is purpose-built to digitize communication and boost operational efficiency for your tourist facility, ensuring that all technical assistance requests are addressed without delay through a single application. With user-friendly communication options available on both iOS and Android, guests can experience a seamless online check-in that eliminates the frustration of waiting in line. By enhancing every aspect of property management, this groundbreaking solution paves the way for delivering unparalleled service to your guests, ultimately elevating their overall experience.

Sphinx iQ 3 is a versatile and intuitive multi-channel survey platform that supports you in every step of your projects, from designing surveys to interpreting and sharing results. By combining quantitative and qualitative visualization methods, Sphinx iQ 3 allows your data to present a thorough and nuanced perspective on your findings. This cutting-edge tool helps you fully leverage the insights from your research, guiding your decision-making processes. You have the flexibility to tailor your invitation messages and design unique surveys, modifying aspects such as layout, number of questions per page, types of questions, and appreciation notes. Your surveys can be further enhanced by incorporating conditional questions and referral options, ensuring that you address the right queries to the suitable participants. Furthermore, Sphinx iQ 3 facilitates the distribution of engaging and interactive questionnaires that are fully optimized for a range of devices, including desktops, tablets, and smartphones, enhancing user interaction through a responsive design. This adaptability not only helps you connect with your audience more effectively but also leads to richer data collection and analysis, empowering you to make better-informed decisions based on the results. With its robust features, Sphinx iQ 3 revolutionizes the survey process, making it accessible and efficient for all users.

Harness crucial metrics and insights gathered from a variety of fields including sales, marketing, finance, human resources, and project management to inform vital decisions; in conjunction with stakeholder input, this allows for a deeper understanding of the "what" and "why" behind your business metrics through the use of AI. By tapping into these valuable insights, businesses can drive effective improvements. The automation of processes for collecting, storing, visualizing, and integrating critical metrics, data, and feedback through artificial intelligence enhances operational efficiency. Additionally, AI offers personalized action suggestions that cater specifically to the needs of your organization, facilitating data-driven decisions that are in line with your strategic goals. With Industrytics, you are equipped to continuously collect and merge data from a range of software platforms, including ERP, CRM, and accounting systems, along with Excel spreadsheets, while also utilizing automated feedback surveys to fine-tune your approaches. This comprehensive methodology not only strengthens your decision-making capabilities but also nurtures a culture of ongoing improvement within your organization, ensuring that you remain agile in a competitive landscape. Ultimately, embracing this holistic data strategy empowers your team to respond proactively to changing market conditions.

The isoTracker Complaints Management system by Lennox Hill is a cloud-enabled platform specifically created to efficiently document and manage customer grievances. This all-encompassing tool allows administrators to assign team members the task of investigating and identifying the root causes of complaints. Moreover, isoTracker Complaints Management provides users with the ability to review historical complaints and identify patterns, which aids in crafting proactive strategies to mitigate future problems. By simplifying the complaints management process, this innovative solution not only improves customer satisfaction but also boosts the overall responsiveness of the organization. Ultimately, it fosters a more customer-centric approach in addressing issues and enhancing service delivery.

Our dedication lies in providing all our customers with a rewarding experience through our offerings. In line with this commitment, we are excited to introduce a new initiative named “Get started” with DPO Advisor. We cordially invite our clients to participate in our "Get started" online meetings, where we will concentrate on effectively leveraging DPO Advisor and guide users on the initial steps of utilizing the system. These informative sessions are scheduled for the last Thursday of each month from 10 to 11 AM. Although primarily tailored for new users or those who haven't fully engaged with DPO Advisor, we encourage everyone to join in and gain insights from the discussions. Our primary objective is to minimize administrative challenges and optimize human resources, allowing time and energy to be channeled into actions that promote growth and tangible outcomes. We strive to achieve this through the development of user-friendly software solutions that eradicate the reliance on cumbersome spreadsheets and extensive forms, while also making legal language straightforward and comprehensible. By utilizing DPO Advisor and similar tools, we empower our users to secure the clarity they need with ease. Ultimately, our belief is that by streamlining processes, we can significantly boost user satisfaction and cultivate impactful results, ensuring that everyone feels confident in their ability to navigate our offerings effectively.

Serviere enhances the management of service requests by facilitating better communication and optimizing workflows. Engineers and managers are able to gather, evaluate, and react instantly to issues. Additionally, customers have the ability to monitor the progress of their complaints. This all-encompassing solution is designed for effective service management, ensuring that both providers and clients remain informed throughout the process. With its user-friendly interface, Serviere ultimately fosters a more responsive and efficient service environment.

Frontizo is an all-in-one complaint management solution designed for businesses that require efficient handling of customer service requests, engineer activities, and machine installation projects. It provides robust tools to manage service requests, allocate engineers based on availability and skills, track work progress in real-time, and generate comprehensive automated reports for better oversight. Mobile applications for both engineers and customers enable continuous communication and timely updates throughout every stage of the service lifecycle, improving transparency and satisfaction. Customizable dashboards and multilingual support make it easy for companies to adapt the system to their specific workflows and international teams. Beyond complaint resolution, Frontizo includes spare parts inventory management, preventive maintenance scheduling, and Annual Maintenance Contract (AMC) tracking, allowing businesses to maintain equipment proactively and reduce downtime. The software also collects customer feedback to identify areas for service enhancement. It supports multi-location operations, ensuring consistent management across dispersed teams and sites. Role-based access control safeguards sensitive data while enabling flexible user permissions. With its broad set of features, Frontizo helps organizations optimize field service management, increase efficiency, and deliver better customer experiences. The platform is suitable for businesses looking for a scalable and secure tool to improve their operational workflows from customer complaint through maintenance and service delivery.

An online software solution tailored for medical device manufacturers that streamlines their operations and eases adherence to regulatory standards. This suite features modules such as Audit Management, Corrective and Preventive Actions (CAPA), and Complaint Handling. It has been specifically developed to ensure compliance with ISO 13485 and 21 CFR Part 11 from the outset, providing a robust framework for quality management. Additionally, its user-friendly interface allows companies to efficiently navigate complex compliance requirements while maintaining high standards of product safety and effectiveness.

This tool enables the organization to oversee all service requests, extending beyond just the IT department. It facilitates linking service requests, which promotes effective communication between departments regarding specific issues. Customer care is responsible for handling all complaints and service requests received from customers. Asset management includes the complete lifecycle of assets, addressing both IT-related assets and others throughout the organization. Task and project management features assist in tracking individual employee tasks as well as overseeing larger projects. Additionally, forms are utilized to carry out surveys or polls within the organization, aiding in informed decision-making. Active directory authentication integrates user access into the application seamlessly. Users can stay updated on any changes within the organization without needing to log in, as all critical information is readily available on the Notification screen. This ensures that everyone remains informed and engaged with the ongoing developments in the organization.

RegEd delivers the most comprehensive compliance management platform within the financial services industry, with more than 80% of top firms depending on its robust features. This all-in-one solution proficiently manages the onboarding process for agents and advisors while guaranteeing adherence to compliance standards, offering a seamless experience paired with “clear to sell” alerts for distribution partners. It efficiently navigates regulations imposed by various governing bodies, such as FINRA, SEC, and state DOI, addressing critical areas including Advertising Review, Conflicts of Interest, and Branch Audits. Furthermore, it incorporates all vital components of compliance awareness, the ability to adapt to regulatory changes, and alignment with the policies and procedures of your organization. As a leading provider of Compliance Education, Product Training, and Annual Compliance Programs, RegEd oversees the completion of over one million Continuing Education courses and insurance certifications each year, ensuring that professionals remain knowledgeable and compliant amid an ever-changing regulatory landscape. This holistic strategy not only bolsters compliance but also equips firms with the tools necessary to stay ahead in a competitive market. By prioritizing education and adaptability, RegEd plays a crucial role in shaping the future of compliance in the financial services sector.