eCellar Reviews

What is eCellar?

With more than twenty years of expertise, our focus lies in database management and hospitality, particularly tailored to the wine sector, which we understand intimately. Esteemed wineries from Napa, Sonoma, and other regions rely on us for our exceptional live customer service, enhanced by the most extensive data-driven DTC sales and CRM platform in the market. We take pride in managing crucial tasks like data migration, management, training, and development entirely in-house, ensuring that our dedicated team oversees every aspect of the process. As a fully integrated organization, our staff works diligently to help clients meet their objectives consistently, on time, and within budget limits. Our platform is meticulously crafted to deliver personalized experiences that clients desire, featuring a consolidated customer record accessible across various channels such as Tasting Room POS, mobile applications, eCommerce, wine clubs, email campaigns, reservations, and real-time inventory across multiple locations. This comprehensive strategy not only boosts customer satisfaction but also optimizes winery operations, freeing them to concentrate on their primary business. Ultimately, our commitment to excellence reinforces the strong partnerships we build with our clients, ensuring their long-term success in a competitive industry.