What is eGain Chat?
eGain Chat™ enables instant chat assistance for visitors on your website, allowing representatives to interact through text, share files, guide users to specific web pages, and provide knowledge base resources to effectively handle questions in both proactive and reactive ways. Recognized as a leading choice by industry analysts, this tool has transformed customer support interactions for businesses for over a decade. As a vital part of eGain's all-encompassing customer engagement software suite, it seamlessly integrates with other applications that enhance social interaction, web experience, and contact center capabilities. When utilized alongside complementary products, eGain Chat unlocks endless opportunities to improve both sales and service interactions. By refining the chat experience, businesses can build more robust connections with their customers, fostering a dynamic and engaging online atmosphere that encourages loyalty and satisfaction. This solution not only elevates service quality but also positions businesses to thrive in a competitive digital landscape.
Pricing
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
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eGain Social
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Screenshots and Video
Company Facts
Company Name:
eGain
Date Founded:
1997
Company Location:
United States
Company Website:
www.egain.com/products/live-chat-software/
Product Details
Deployment
SaaS
Mac
Windows
Android
iPhone
iPad
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Support
Web-Based Support
Standard Support
24 Hour Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
eGain Chat Categories and Features
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
