What is HelpCrunch?
Engage with your customers and website visitors in real-time through a highly customizable chat widget that enhances lead conversion, boosts sales, and accelerates customer support. By implementing this modern web chat solution with automated greeting messages, you can significantly improve the rate at which visitors turn into leads. It empowers you to gather essential contact details and messages from potential clients, allowing for immediate responses or replies when your team is available. HelpCrunch Live chat also incorporates Help Desk functionalities designed to enhance the efficiency of your support staff, enabling a single support agent to handle up to five simultaneous chats with customers. You have the flexibility to localize the chat widget for various markets, customize its button design, backgrounds, and more, ensuring it aligns seamlessly with your brand identity. Additionally, the presence of pre-prepared responses to frequently asked questions will enable quicker replies, ensuring you never overlook any communication. This innovative tool is not just about chatting; it’s about transforming the way you interact with your audience.
Pricing
Price Starts At:
$12 per user per month
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
HelpCrunch
Date Founded:
2014
Company Location:
United States
Company Website:
helpcrunch.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
HelpCrunch Categories and Features
Live Chat Software
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
CRM Software
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
More HelpCrunch Categories
HelpCrunch Customer Reviews
Write a Review-
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Works Okay
Date: May 05 2020SummaryOverall it's a good program to use and works right out of the box. So if advanced features are an issue go it's good.
PositiveIt's an okay set up for software. Doesn't seem to be super difficult to use. However I feel like it could have more features.
NegativeIt's very basic so if you want an advanced system this isn't it.
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