What is Helpy?
Helpy is a customer support solution tailored for businesses that prioritize the security of customer information. Safeguard your data while ensuring exceptional customer service!
Helpy Pro is specifically tailored for private and on-site installations, allowing you to prevent vendor dependency, maintain ownership of your data, and seamlessly connect with existing tools, ensuring your data remains confidential and secure. With over 500,000 downloads, Helpy is utilized worldwide in both its pro and open-source formats, showcasing its global appeal and effectiveness. This platform not only enhances customer support but also empowers organizations to take full control of their data.
Pricing
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
Offers API?:
Yes, Helpy provides an API
No integrations listed.
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Screenshots and Video
Main ticketing UI
Company Facts
Company Name:
Helpy.io, Inc.
Date Founded:
2016
Company Location:
United States
Company Website:
helpy.io
Product Details
Deployment
SaaS
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Helpy Categories and Features
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
More Helpy Categories
Helpy Customer Reviews
Write a Review-
Would you Recommend to Others? 9 out of 10
Great for free
5 out of 5 stars Date: May 05 2020SummaryOverall it's a very good option especially because it is free vs. other tools that charge a lot for ticketing.
PositiveSuper good support desk center that provides ticketing and other support options. It's free which is nice.
NegativeVery basic so if you need white label it's not possible.
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