eHAT Verified Customer Reviews (2026)

With 14,000 labs across 125 nations and an impressive 98% customer satisfaction rate, LabWare stands out in the realm of laboratory automation solutions. Their offerings are designed to enhance productivity, improve throughput, and ensure efficiency, while also maintaining data integrity and compliance with regulations. For those seeking swift implementation, LabWare provides a fully-validated, cost-effective SaaS LIMS featuring best practice workflows that can be deployed within days. Alternatively, laboratories that need a tailor-made enterprise-level LIMS/ELN have the option of self-hosted or adaptable cloud deployment solutions. LabWare's users benefit from an array of advanced features, including lot management, sample and stability management, instrument interfacing, comprehensive workflows and dashboards, inventory management, Certificates of Analysis (COAs), and barcoding capabilities, which collectively empower laboratories to optimize their operations. Furthermore, LabWare continuously evolves its solutions to meet the ever-changing needs of the laboratory environment.

QBench is a cloud-based Laboratory Information Management System (LIMS) designed to help laboratories manage samples, workflows, data, inventory, reporting, quality processes, & client interactions in one platform. Labs use QBench to manage laboratory operations from order placement and sample processing through results and automated reporting. The platform is highly configurable, allowing laboratories to build workflows, define custom data fields, and automate processes around the way their lab already operates. QBench also helps laboratories reduce manual work by connecting instruments, software, and other systems through file parsers and a robust API. These integrations can automate data transfer between systems, reducing repetitive data entry and the risk of transcription errors. Key QBench capabilities include: Sample and workflow management Configurable laboratory workflows and custom data fields Workflow automation Instrument and system integrations File parsing and API connectivity Inventory management Client portal access Automated reporting Analytics and operational insights Integrated Quality Management System (QMS) capabilities Unlike LIMS platforms that require extensive custom development to accommodate laboratory processes, QBench is designed to be configurable and adaptable as workflows change. Laboratories can modify processes, fields, and automations without relying heavily on custom code. QBench is cloud-based, giving laboratory teams secure access to their LIMS while bringing laboratory data, workflows, automation, quality management, and reporting together within a centralized platform. QBench also supports customers with a team that includes former bench scientists who understand laboratory workflows and can provide guidance throughout implementation and ongoing use.

TrueMedLIS is an innovative cloud-based solution that merges laboratory information management with customer relationship management, effectively automating and streamlining numerous laboratory tasks, including the processes of sample collection, analysis, data interpretation, and reporting, while addressing a diverse range of domains such as infectious diseases, COVID-19, cancer genomics, pharmacogenomics (PGx), toxicology, hematology, and other specialized laboratory sectors. By transitioning from obsolete manual techniques like paper faxes and disconnected systems, it promotes digital order management, offering intuitive portals for physicians and patients alike, as well as tailored interfaces designed for sales and laboratory administrators, ultimately aiming to enhance operational efficiency and reduce the likelihood of data entry errors. Furthermore, it integrates effortlessly with existing infrastructures, such as billing services and pharmacy benefits management systems, and provides real-time analytics alongside customizable reporting in formats like Excel and CSV, all while prioritizing security and ensuring 24/7 customer support. This holistic strategy not only boosts the productivity of laboratories but also plays a significant role in promoting more accurate and timely patient care outcomes, thereby fostering improvements in overall healthcare delivery. Additionally, the platform's adaptability allows it to evolve with the changing needs of the industry, ensuring that laboratories remain at the forefront of innovation and efficiency.