What is isLucid?

isLucid is an AI voice agent platform designed to reduce the cost of phone-based customer operations while improving response speed and service quality. It replaces manual call handling with intelligent voice agents that operate 24/7 without queues or wait times.

Businesses use isLucid to automate customer support, appointment scheduling, lead qualification, order processing, reminders, and follow-ups. By handling high call volumes automatically, organizations lower staffing costs, eliminate missed calls, and ensure consistent customer experiences across all interactions.

The platform combines natural, human-like phone conversations with real-time operational insights. Voice AI manages customer interactions, while Smart Analytics tracks call outcomes, sentiment, and performance, helping teams identify inefficiencies and continuously optimize workflows.

isLucid supports over 100 languages, deploys in as little as two weeks, and typically reduces call handling costs by up to 70%. Customers benefit from faster resolution, zero hold times, and round-the-clock availability.

Used across healthcare, financial services, telecommunications, insurance, retail, real estate, BPO, and technology sectors, isLucid helps organizations scale service operations without increasing headcount.

For security-sensitive environments, isLucid offers on-premise deployment through a dedicated hardware solution, ensuring full control over voice and customer data.

Pricing

Price Overview:
Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.

Integrations

Offers API?:
Yes, isLucid provides an API

Screenshots and Video

Company Facts

Company Name:
Lucid Agreements
Date Founded:
2020
Company Location:
Lithuania
Company Website:
islucid.com
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Product Details

Deployment
SaaS
On-Prem
Training Options
Documentation Hub
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Czech
Danish
Dutch
English
French
German
Hindi
Irish
Italian
Japanese
Lithuanian
Norwegian
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
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isLucid Categories and Features

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Task Management Software

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

More isLucid Categories

isLucid Customer Reviews

Write a Review
  • Reviewer Name: Domas B.
    Position: Lead Research Specialist
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpful in improving online business meetings

    Date: Nov 16 2022
    Summary

    I used isLucid for my business meetings. It increased my productivity because I did not have to manually take notes, do tasks or put information into CRM anymore.

    Positive

    It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

    Negative

    Didn’t find anything significantly negative about the software.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Recruiter
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for online meetings

    Updated: Dec 22 2022
    Summary

    Increases productivity and efficiency of online meetings, saves time, provides important and accurate information immediately after the conference.

    Positive

    Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.

    Negative

    Currently, I don't face any, everything works great.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketing Manager
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    isLucid helped me with organizing my meeting information.

    Date: Dec 21 2022
    Summary

    isLucid helped me to manage my online meeting by giving an opportunity to have everything in one place and highlight everything that can be important for me.

    Positive

    I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.

    Negative

    It could be implemented with more online meeting platforms.

    Read More...
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