nGAGEMENT Reviews

Intradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.

Everstage stands out as the leading no-code platform for automating sales commission processes, significantly easing the burden on Operations and Finance teams while providing gamified incentives for sales personnel. This platform is trusted by numerous public companies and enterprises across diverse sectors, including SaaS, Business Services, Financial Services, Insurance, Real Estate, Life Sciences, Manufacturing, and Staffing. The customizable plan designer offered by Everstage accommodates various plan structures, all presented in a user-friendly design. Users can efficiently create and manage quotas, tailoring measurement periods, assigning multiple quota categories, and establishing ramp structures without any limitations. The platform eliminates the hassle of constant back-and-forth communication regarding change requests. Everstage also enables effective management of exception requests, queries, and approvals while maintaining a comprehensive audit trail. Moreover, it allows you to monitor the performance of your customer-facing teams, serving as a reliable source of truth for quarterly business reviews and annual planning. With Everstage, all necessary data fields for real-time commission calculations are seamlessly integrated, ensuring accuracy and efficiency in your commission processes. This comprehensive approach not only enhances operational efficiency but also boosts team motivation through gamification.

We collaborate with call center operators aiming to enhance motivation, recognition, and the assessment of the quality and performance knowledge cycle. Additionally, exploring gamification can bring further engagement. Motivate Us assists in establishing an ongoing recognition system featuring badges, trivia, and competitive elements that foster performance appraisals while creating a nurturing atmosphere for agents. By providing real-time updates on agent performance and training without requiring them to go offline, our approach leads to a 10% reduction in absenteeism and a 35% decrease in idle times. Furthermore, this strategy results in a notable increase of 2 points in the Net Promoter Score (NPS), demonstrating its effectiveness. Ultimately, fostering a vibrant workplace culture not only boosts individual productivity but also enhances overall team morale.