List of the Top 25 Customer Communications Management Apps for iPad in 2025

Sendbird offers cutting-edge, AI-driven omnichannel communication solutions designed to enhance customer interactions. Our offerings include an AI customer service agent, Chat API, and Business Messaging, enabling fluid conversations across various platforms such as mobile applications, websites, and social media channels. Our robust platform is compatible with iOS, Android, JavaScript, Unity, and .NET frameworks.

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

Birdeye stands out as the leading platform for managing reputation, social media, and customer experiences for local brands and businesses with multiple locations. More than 150,000 enterprises utilize Birdeye’s AI-driven solution to enhance their online visibility, boost their reputation, simplify social media management, engage through various digital platforms, and provide an exceptional customer experience that leaves a lasting impression. This powerful platform is designed to meet the unique needs of businesses striving for excellence in customer interactions.

Moxo is transforming the landscape of Customer Communications Management (CCM) through its cutting-edge Service Orchestration Platform. This platform simplifies intricate, multi-party communications by consolidating them within a secure digital workspace, allowing for seamless interactions between businesses and their customers at every point of contact. The innovative Moxo Flow feature empowers organizations to design tailored communication workflows, integrating essential functions such as digital signatures and file requests. This method guarantees that communications are both consistent and personalized, all while enhancing operational effectiveness. The inclusion of real-time collaboration tools ensures that businesses can promptly address customer inquiries, boosting overall engagement. Additionally, Moxo's strong integration capabilities allow for the synchronization of communication data with existing systems, offering a holistic view of customer interactions and facilitating data-driven communication strategies throughout the customer journey.

My Call Cloud provides a powerful, reliable, and easy-to-use hosted cloud Contact Center Solutions platform. This service enables clients to effectively handle Inbound, Outbound, and Blended calls, whether their agents are located in-house or working remotely. Our partnerships with Call Center Software providers grant access to innovative features such as SMS communication, IVR message blasting with Text-to-Speech capabilities, Facebook messaging, and unique offerings like No-Dial, which allows voicemail delivery to mobile devices without ringing. Furthermore, My Call Cloud's automated dialing technologies are designed to elevate your expectations for contact center software. By optimizing lead management, businesses can streamline their call ratios, achieve sales and marketing objectives, and engage with customers instantly. Additionally, our system incorporates multiple internal do-not-call lists, ensuring adherence to the Telephone Consumer Protection Act. Ultimately, My Call Cloud's advanced cloud call center software stands out as a premier choice for businesses seeking effective communication solutions. In a constantly evolving digital landscape, our commitment to innovation ensures that clients remain ahead of the competition.

In 2024, LiveAgent stands out as the top-rated help desk software for small and medium-sized businesses, receiving exceptional reviews. With its incredibly fast chat widget, this platform serves more than 150 million users across the globe. LiveAgent is a comprehensive, web-based system that combines live chat and helpdesk functionalities. It harnesses the versatility of a universal email service, live chat, an integrated call center, and a powerful customer portal. With over 175 valuable features—including sophisticated automation tools, customizable rules, and tags—along with more than 195 integrations, LiveAgent caters to diverse business needs. Companies like BMW, Yamaha, Huawei, and Oxford University have chosen LiveAgent to elevate their customer service experience. There’s no need for a credit card; you can begin your free one-month trial today and discover the benefits for yourself. Unlock your customer service potential with LiveAgent and see the difference firsthand.

WhatsApp provides a fast, user-friendly, secure, and free messaging platform that is available on mobile devices worldwide. Tailored specifically for small business owners, WhatsApp Business can be downloaded without any charges, enabling users to create product and service catalogs. Additionally, this platform offers features that enhance customer interaction by automating responses, organizing messages, and allowing for swift replies. Beyond small businesses, WhatsApp also supports medium and large enterprises in managing customer service and sending essential notifications. For more information regarding the WhatsApp Business API, you can check their official site. Prioritizing user privacy, WhatsApp incorporates end-to-end encryption in its latest app versions, ensuring that your private conversations stay confidential. This level of security guarantees that only you and the person you're communicating with can view your messages and calls, preventing access by anyone else, including WhatsApp. Such a commitment to safeguarding your privacy reinforces the importance of secure connections in our increasingly digital world. As users continue to rely on messaging apps, the focus on security and privacy will likely remain a key concern for both individuals and businesses alike.

Telegram messages are secured with robust encryption and offer a self-destruct feature that can be activated after a chosen time. Users can easily access their messages on multiple devices, facilitating smooth communication. Renowned for its quick message transmission, Telegram often surpasses numerous other messaging applications. With servers distributed worldwide, the platform emphasizes both security and fast service. It also provides an open API and protocol, enabling anyone to take advantage of its functionalities freely. Completely free of charge, Telegram operates without advertisements or subscription fees, guaranteeing a seamless user experience. Moreover, it is crafted to protect your messages from potential cyber threats effectively. Users can also enjoy unlimited media sharing and chat sizes, significantly enriching their communication experience. By advocating for Telegram's advantages, you play a part in a broader effort to enhance messaging safety. This collective action contributes to creating a more secure and user-friendly communication landscape. Sharing your experiences can inspire others to join in this movement for safer messaging.

Consolidate various services and applications into one cohesive ecosystem with Bitrix24: Unlock essential tools for your business. You will find features such as the Activity Stream, Group Chat, Calendars, Workgroups, and a multitude of collaboration resources at your fingertips. Bitrix24 ensures that your projects are not only planned but also executed punctually and efficiently. It is accessible both online and on-premise, with the added bonus of open-source code visibility. Whether you have a large workforce or a small team, it offers effective task management along with time tracking, templates, reminders, reporting, and task dependencies. As the world's most widely used free CRM, with an impressive user base of 12 million and counting, it provides real-time support tools that enhance customer satisfaction and encourage repeat business. Furthermore, anyone can effortlessly design beautiful websites, landing pages, and online stores without needing any coding skills. The package even comes with a complimentary domain name and hosting. Additionally, you have the option to operate Bitrix24 on your own server, giving you further control over your business operations. This flexibility allows for a tailored experience that meets your specific needs.

We offer a freemium omnichannel communication platform designed for businesses, featuring 11 different channels and boasting over 270,000 active users globally. With the Jivo app, agents can manage all their chats, emails, and calls seamlessly, while clients can receive support through social media, enhancing sales potential significantly. Our platform integrates with major industry players like Shopify, WordPress, Wix, Bigcommerce, and Tilda, ensuring a wide range of functionalities. In addition, we provide essential communication tools such as chatbots, WhatsApp, and Instagram, all aimed at boosting your revenue over time. JivoChat is tailored and localized for various markets, including English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian, making it accessible to diverse audiences. Moreover, we are prepared to support operations in any country, offering round-the-clock assistance to ensure our users receive the help they need.

ReviewInc stands out as a frontrunner in the realm of Business Reputation Management Services. Its expanding clientele features prominent global chains, automotive dealers, healthcare providers, travel and leisure businesses, property management firms, retail outlets, dining establishments, legal practitioners, country club proprietors, and a variety of others. Committed to raising awareness among business owners, ReviewInc emphasizes the critical nature of customer feedback and the significance of overseeing one’s online reputation effectively. By providing essential resources and insights, the company empowers businesses to navigate the digital landscape with confidence.

Discover how Keap can streamline your operations, automate everyday responsibilities, and enhance your lead conversion. Formerly known as Infusionsoft, Keap serves as a comprehensive CRM solution tailored for small businesses. This platform enables small enterprises to perform their tasks more efficiently and intelligently. By consolidating client details and daily activities into a single location, Keap liberates you from monotonous chores. All your leads, whether recent or established, are easily accessible together. You can retrieve client information anytime, from anywhere, ensuring you never miss a beat. With streamlined scheduling and quoting features, Keap alleviates the stress associated with securing new projects. In addition, you can monitor unpaid invoices and accelerate your payment processes. Build lasting connections by referring friends and enhancing your professional network, all while enjoying the benefits of a well-organized system. The transformation it offers can significantly boost your business's productivity and growth.

All the essential tools for local businesses to succeed are available in one place. Engage with customers through text messaging, increase your reviews, handle payments, launch text marketing campaigns, and streamline your communications—all from a single platform. This all-in-one solution simplifies the process, allowing businesses to focus on growth and customer satisfaction.

Viber communities bring together people with common passions, allowing for vibrant discussions on topics that ignite your enthusiasm. Our mission is to protect your privacy, enabling you to share your thoughts freely without apprehension while using the app. Whether you are attending a family reunion, enjoying a casual meet-up, or participating in a yoga class, everything can be facilitated through group chats, video calls, or voice communications. Additionally, you have the option to retract messages sent by mistake, providing a hassle-free interaction for all participants. Engage with public groups that align with your interests, including those associated with various brands and influencers. These communities reflect a contemporary social environment and offer an outstanding avenue for connection. Picture a group chat that allows for endless participants, boasts enhanced admin features, and introduces innovative conversation tools. Furthermore, you can make calls to any landline or mobile number around the world, regardless of whether they use Viber, and consider acquiring a Viber Out subscription to initiate those international calls today! As we navigate this ever-evolving digital landscape, Viber remains committed to discovering new ways to strengthen connections among individuals across the globe. The platform continually seeks to enhance user experience and foster meaningful interactions.

Text Request is a dynamic messaging platform designed to enhance customer interaction. We have developed user-friendly messaging solutions that address common communication challenges. This enables you to effectively reach and engage with customers from any location. Text Request is versatile, accommodating everything from individual users managing a handful of conversations to large teams sending millions of messages, along with tailored solutions through our API. Our website offers insights into how we support busy professionals in improving conversational messaging and fostering customer engagement, making it easier than ever to connect with your audience. Whether you're a small business or a large corporation, Text Request is equipped to scale alongside your needs.

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Enjoy the convenience of messaging whenever and wherever you desire! With LINE, you can easily send both one-on-one and group messages to your friends worldwide, as it supports a wide range of smartphone platforms including iPhone, Android, Windows Phone, BlackBerry, and Nokia, and is also available on your computer. You can make unlimited voice and video calls to those you care about without any financial concerns, since LINE facilitates free international communication, helping you maintain connections no matter how far apart you are. This platform works seamlessly on devices such as iPhones, iPads, Android smartphones, Windows Phones, Windows PCs, and Macs, and it provides LINE Lite for Android users who prefer a lighter version. Unleash your creativity with over 10,000 unique stickers and emoticons, and be sure to check out the Sticker Shop for exclusive designs featuring beloved characters and celebrities. Furthermore, LINE NEWS stands out as the top news curation service in Asia, focused on delivering content that enriches your everyday life. For those who are busy or wish to avoid crowded environments, accessing medical consultations from the comfort of your home is incredibly convenient. All these features come together to make LINE an indispensable resource for communication, information, and personal well-being. Ultimately, LINE not only enhances the way you connect with others but also enriches your overall lifestyle.

Surefire CRM, developed by Top of Mind Networks, stands as the leading marketing automation and creative content platform specifically designed for the mortgage sector. This innovative solution empowers mortgage professionals, ranging from solo agents to large corporate lenders, to attract new clients, secure repeat business, and generate referrals. By utilizing user-friendly workflows and award-winning content, these professionals can easily nurture and enhance their emotional connections with clients. Available services include: - Automated SMS and email marketing - Efficient lead distribution and management - Tailored video marketing solutions - Access to a curated library filled with award-winning content - Integration capabilities with various LOS/POS and PPE software systems - Plus a wide array of additional features designed to optimize marketing efforts. With such comprehensive tools at their disposal, mortgage professionals can elevate their marketing strategies and achieve greater success in their endeavors.

What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.

Thryv is a comprehensive platform designed for small businesses, enhancing the client experience by simplifying job applications, management, and payment processes. With this innovative software, tasks are automated, ensuring that customers remain central to operations while maintaining security. ThryvPay stands out as a valuable tool that allows service-oriented businesses to accept and manage credit card and ACH payments, potentially saving thousands in transaction fees. Among its impressive features are next-day funding, automatic recurring billing, client-side convenience fees, integration with QuickBooks, and the ability to schedule payments automatically. Thryv is accessible across various devices, including tablets, desktops, and mobile apps, ensuring seamless business management and outstanding customer support. Additionally, it integrates effortlessly with existing digital tools, further optimizing the management of small businesses and enhancing overall efficiency. This powerful platform not only simplifies operations but also empowers business owners to focus on growth and customer satisfaction.

Simplify your SMS marketing with our services, allowing you to send anywhere from 10 to 100,000 SMS or MMS messages instantly to any mobile number. Easily build an opt-in subscriber list and schedule your text messages for delivery at your preferred times. Monitor the success of your campaigns with our message tracking features. Our pricing begins at just $24 monthly, and we also offer Annual Plans that provide significant savings. By choosing the Annual Plan, you can pay upfront for a full year and enjoy an extra 20% in messages right away, along with additional bonus messages at no cost. Take advantage of this opportunity to enhance your marketing strategy effectively.

Sinch Engage provides businesses with the ability to utilize various messaging platforms such as WhatsApp, Facebook Messenger, and Instagram Direct Messaging, as well as Apple Messages for Business, and other channels like Telegram, Viber, and Webchat for effective marketing, sales, and customer support. Supported by our official collaborations with all major messaging applications, our platform ensures complete compliance with privacy regulations, backed by a dedicated team of professionals available around the clock to assist you. This comprehensive approach empowers businesses to engage with their customers seamlessly across multiple channels.

Enhance your productivity, speed up your sales pipeline, and tap into unmatched revenue opportunities with ZoomInfo Sales. Build a detailed account universe customized to your Ideal Customer Profiles and engage with key decision-makers through an extensive B2B contact database that boasts over 65 million direct dial numbers and more than 150 million verified email addresses. Identify and connect with potential customers early in their buying journey by tracking companies actively seeking solutions similar to yours online. Reach out to decision-makers from organizations that have expressed interest in your company’s website, ensuring that your outreach is timely and relevant. Evaluate customer interactions, including calls, meetings, and emails, to identify areas for improvement that can lead to better financial results. Craft and execute multi-touch sales strategies using our integrated phone dialer and email solutions, which work in tandem to enhance your outreach efforts. Speed up your sales cycle with ZoomInfo Chat, a straightforward yet sophisticated chatbot tool designed to improve efficiency. Furthermore, set up real-time lead notifications to engage with the most promising buyers, or automate the lead qualification process, allowing your team to concentrate on activities that have the greatest impact. By leveraging these advanced tools, you will not only optimize your operations but also foster a more dynamic and responsive sales environment, ultimately driving greater success for your business.

Foster strong relationships with your patients and prepare your practice for the future ahead. As the COVID-19 pandemic continues, effective and transparent communication with your clients becomes increasingly vital. Demandforce provides a thorough solution along with cutting-edge tools tailored for the challenges posed by COVID-19 to help you maintain engagement. The Demandforce mobile application allows you to manage your business conveniently from any location, offering easy access to important information. You can download the app at no cost from both the App Store and Google Play. With Demandforce Telemedicine, you can improve patient access, speed up care delivery, and enhance your revenue through features such as HIPAA-compliant video conferencing, secure messaging, online billing, and more. Our ready-to-use email templates for COVID-19 make it easier to keep in touch with clients and patients during these unprecedented times. You have the option to use our existing templates or personalize your own to effectively relay crucial updates to your client base, ensuring they feel informed and supported along the way. By embracing these tools, you will not only strengthen your connections but also position your practice for long-term success.

Boost your revenue by facilitating immediate two-way interactions. This innovative tool is crafted specifically for your home improvement team, enabling the automation of all voice, text, and email communications within a single cooperative environment. Homeowners seek an enhanced experience starting from their initial request for a quote all the way through to the completion of their project. Hatch seamlessly connects with your lead sources, allowing you to engage with potential clients the moment they hit "submit." This encompasses voicemails, emails, and text messages, ensuring you never overlook a follow-up opportunity. Hatch transforms the follow-up process by automatically reaching out to every lead that has received a quote after 48 hours of no response. Additionally, Hatch alleviates the burden of managing appointment confirmations, providing product updates, and scheduling installations, ultimately streamlining your team's workflow and enhancing customer satisfaction. With Hatch, you can focus more on delivering exceptional service while the tool handles the communication intricacies.