What is Hatch?

Growing a service business means more leads, more follow-ups, and more pressure on your team. Hatch takes that pressure off with AI CSRs that engage customers across voice, SMS, and email — converting leads, increasing revenue efficiency, and accelerating growth at every stage. Whether you're running a single crew or managing a national brand, Hatch gives you a scalable conversion engine built on AI-powered 1:1 communication, so you can grow without the overhead.

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Company Facts

Company Name:
Hatch
Date Founded:
2016
Company Location:
United States
Company Website:
www.usehatchapp.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Supported Languages
English

Hatch Categories and Features

Sales Enablement Software

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Hatch Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hated It. Underwhelming. Doesn't work. Don't sign their contract.

    Date: Jul 09 2022
    Summary

    Hatch is not solving any of our problems. It created more work and wasted our time.

    I started being more productive when i switched from Hatch to Salespype, which I highly recommend you check out.

    Positive

    I really liked the chat-to-text feature. This was the only feature we used because it was the only thing that worked.

    Albeit, the chat code they gave us to install on our website did not work at first. It went through a few iterations before it would work. This is how our hate-hate relationship with hatch began. With something really basic, not working off the bat.

    Negative

    The downsides are that this app is faking it until they make it.
    It is a half-baked tool that cannot be configured by the end-user. Everything from campaigns to workflows has to be done by hatch after going through their many 30-minute, weekly onboarding calls.

    We paid a total of two months ($250/mo) and the only hatch "strategy" that worked was the chat-to-text feature in their "speed to lead" strategy. After a month of their onboarding, the following strategies were still not up and running: sales follow-up, customer experience, nurture and reviews.

    You cannot demo this app on your own, it is actually done expertly on their demo call. On this call, you get to see all the bells and whistles and I was convinced this would be a great help for our service business....until, the onboarding starts and you immediately get the sense that 1) they are short-staffed 2) customer service reps don't know what their website and knowledge-base state 3) onboarding calls could have been reduced to one call, instead of rushing through 30-minute, weekly calls, before you are scheduled for another call a week down the road.

    They state that hatch communicates with getjobber.com (our CRM). It might work for some, but it never worked for us. The chats and emails that we were having in hatch never made it back to Jobber, so we had to switch back and forth between apps to make sure we didn't miss any important information.

    By this time, I've paid another month of service ($250/mo) and the campaigns and the workflows are still not up and running and they attempt to schedule a fourth onboarding call. This is when I stopped caring about hatch and started looking for an alternative.

    Read More...
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