List of the Top 4 Customer Experience Software for Avaya Experience Platform in 2025

Daisee creates innovative technology designed to provide profound insights into the behavioral, emotional, and commercial interactions of customers. Utilizing a groundbreaking digital quality scorecard, Daisee automatically evaluates every customer interaction, pinpointing quality assurance challenges that necessitate human attention in critical aspects like compliance, communication, and conduct. This advanced software enables organizations to look beyond mere words and discover the underlying emotions present in their conversations, revealing the true thoughts and feelings of customers. With its ease of deployment across various telephony systems, Daisee empowers businesses to swiftly generate value. Currently, Daisee operates globally, with services available in Australia, New Zealand, and the United States, thereby expanding its reach and enhancing customer experiences worldwide.

Cross CRM enhances quality management in contact centers while boosting productivity across phone calls, chats, and digital communications. By utilizing Cross CRM, organizations can achieve notable savings in both quality control and reporting processes. Furthermore, CROSS-CRM offers online training modules alongside AI-driven speech analysis to monitor and evaluate each agent's development effectively. This comprehensive approach not only streamlines operations but also empowers agents to improve their performance over time.

Enable customers to schedule calls at their own convenience while also ensuring compatibility with the brand's timetable. Effortlessly transfer the context to the agent to prevent customers from having to repeat themselves unnecessarily. With quick integration into pre-existing technologies, enterprise brands can transform the customer experience efficiently. The success of any tool hinges on recognizing its significance to your specific requirements. Consequently, Mindful invests considerable resources into equipping clients with actionable insights regarding the use of its features in call center activities and customer experience metrics. Real-life personnel at Mindful gather data from your callback experiences, providing critical perspectives on how Mindful's attributes affect performance indicators. By examining this data, you can develop a more profound understanding of how Mindful’s functionalities fit within your customer engagement strategies. These insights not only improve operational effectiveness but also cultivate a more meaningful connection between the brand and its clientele. Ultimately, this comprehensive approach leads to enhanced satisfaction for both the business and its customers.

Yellow.ai stands out as a robust Conversational AI platform designed for enterprises, enabling businesses to realize their full potential on a large scale. With a strong presence in over 85 countries and a client base exceeding 1,000 companies, notable clients include Domino's, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. The platform utilizes Dynamic AI agents to facilitate human-like interactions, enhancing customer satisfaction and driving employee engagement through its user-friendly no-code/low-code interface. Furthermore, the company has successfully secured more than $102 million in funding from prestigious investors and maintains a global footprint with offices in six nations. As a leader in the AI space, Yellow.ai continues to innovate, ensuring businesses can effectively adapt to the evolving landscape of customer interactions.