What is CROSS-CRM?
Cross CRM enhances quality management in contact centers while boosting productivity across phone calls, chats, and digital communications. By utilizing Cross CRM, organizations can achieve notable savings in both quality control and reporting processes. Furthermore, CROSS-CRM offers online training modules alongside AI-driven speech analysis to monitor and evaluate each agent's development effectively. This comprehensive approach not only streamlines operations but also empowers agents to improve their performance over time.
Pricing
Free Trial Offered?:
Yes
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Company Facts
Company Name:
CUSTOMER SQUARE
Date Founded:
2008
Company Location:
France
Company Website:
cross-crm.com/index.php/en/
Product Details
Deployment
SaaS
Windows
Linux
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
Web-Based Support
Product Details
Target Company Sizes
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Nonprofit
Government
Supported Languages
English
French
German
Spanish
CROSS-CRM Categories and Features
Workforce Management Software
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis