What is Smartz Solutions?

Smartz Solutions is revolutionizing the contact center industry by challenging outdated systems that have long kept businesses trapped with their complicated setups and exorbitant costs. Many contact centers are fatigued from managing fragmented and pricey systems, which adversely affect both customer satisfaction and employee morale. Our AI-driven 360° experience platform is transforming the way contact centers operate.

Having experienced these challenges firsthand, we understand the pain of investing in legacy systems. At one point, we operated 15 different systems, all sluggish and ineffective, just to keep our call center running. We empathize with the struggle of trying to locate essential customer data and the frustration that arises when employee information is scattered across various platforms, obscuring the overall business picture.

There's no need for you to operate your call center at the expense of lost revenue, missed opportunities, and dwindling patience. By utilizing a holistic technological framework, you can finally gain a comprehensive view of your entire customer base, enhancing both service delivery and operational efficiency. This shift not only streamlines processes but also empowers teams to deliver exceptional experiences.

Pricing

Price Starts At:
$55.00/month/user
Price Overview:
$55.00/month/user (entry) - $99/month/user (full suite)
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, Smartz Solutions provides an API
All Smartz Solutions Integrations
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Screenshots and Video

Play Video Wallboard Campaign Management Test Record Survey Stats Voice Recordings Agent View

Company Facts

Company Name:
Smartz Solutions
Date Founded:
2006
Company Location:
Mauritius
Company Website:
smartz-solutions.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
On-Prem
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Enterprise
Supported Languages
Afrikaans
English

Smartz Solutions Categories and Features

Workforce Management Software

Employee Lifecycle Management
Recruiting Management
Skills Tracking
Time & Attendance

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration

Sentiment Analysis Tool

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management

Live Chat Software

Customizable Branding
Offline Form
Proactive Chat
Transfers / Routing

IVR Software

Call Center
Multiple Scripts
Text to Speech

Email Management Software

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Analytics
Dashboard
Sentiment Analysis
Survey Management

Contact Center as a Service (CCaaS) Provider

Communications Software

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking
Web Conferencing

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Chatbot Software

Call to Action
Machine Learning
Natural Language Processing
Sentiment Analysis

Call Recording Software

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Screen Activity Recording

Call Center Infrastructure (CCI) Software

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

AI Call Center Software

Smartz Solutions Customer Reviews

Write a Review
  • Reviewer Name: Lior W.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    Smartz Communications-

    5 out of 5 stars Date: May 26 2020
    Summary

    We are excited to be part of the Smartz family. As a business we have migrated all our communications platforms into one cloud based eco system, that has saved us money and resources. The insights have definitely changed how we service customers. Our agents are now more skilled and have been exposed to new and exciting digital channels. We have also implemented Smartz Human Asset Management and that has grown our insights exponentially. Go Smartz!

    Positive

    I love the integration of all communication channels. The reports are easy to use and are intuitive. Our CX journeys keep on improving and our 900 staff love using the platform! The sentiment analysis and rating scores give us more insight to address the needs of customers and allowing us to engage with our clients at a higher level. During our Covid 19 lock down, this product worked brilliantly to address our remote working requirements for our staff - 700 remote call centre agents and growing!

    Negative

    At this stage we are enjoying the ongoing deployment of new features and reports, we are happy!

    Read More...
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