List of the Top 25 Customer Experience Software for Jira in 2025

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Moxo revolutionizes the way businesses engage with their customers through its comprehensive Service Orchestration Platform, designed to streamline intricate interactions. From the very first onboarding process to continuous support, Moxo Flow empowers companies to craft smooth, personalized journeys for every client. The platform features a collaborative workspace that merges workflows from multiple parties, guaranteeing a coherent and effective experience at every interaction point. With adaptable workflow templates and built-in functions such as electronic signatures and document requests, businesses can provide attentive service that caters to the specific requirements of each customer. Moreover, Moxo’s robust integration capabilities ensure that customer information is consistently updated across various systems, providing a complete overview of each client and enabling outstanding, data-informed experiences.

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

Userlike stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Userlike offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Userlike enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Userlike's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Userlike ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Userlike's reputation as a leader in customer communication technology.

Supportbench stands out as a B2B customer support platform that offers scalability and affordability, providing features typically priced five times higher. Unlike conventional ticketing systems that rely on a collection of unrelated products, Supportbench was designed as a cohesive solution to manage all essential functions, boasting a support team that others aspire to emulate. Our goal is to simplify business-to-business relationships, making them easy to oversee, which allows you to grow your connections without hassle. We prioritize assisting teams that support other businesses by streamlining the complexities inherent in high-volume environments. Supportbench equips mid-sized companies with enterprise-grade tools that enhance customer retention, boost automation, and reduce costs. Our extensive features include customizable surveys, including NPS and CSAT, seamless CRM integrations like Salesforce, real-time analytics, built-in scheduling tools, a comprehensive knowledge base, an efficient support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times, and much more. When it comes to client feedback, our reviews speak volumes about the quality of our services and user satisfaction. 🎤

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

Zendesk functions as a powerful customer support platform designed to enhance support workflows and elevate the customer experience. It provides a comprehensive set of features, including AI-driven automation, messaging capabilities, live chat options, and customizable workflows, allowing businesses to offer personalized and effective assistance across multiple channels. Additionally, the platform seamlessly integrates with various other applications and delivers real-time analytics, which help organizations make well-informed, data-driven decisions. Suitable for businesses of all sizes—from new startups to large enterprises—Zendesk emphasizes scalability, security, and user satisfaction. By offering such adaptable solutions, it ensures that companies can flexibly modify their customer service strategies to keep pace with changing demands, thereby fostering long-term relationships with their clients. This adaptability is crucial in a fast-evolving market where customer expectations are continually on the rise.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

Meet Userback, the premier user research platform specifically designed for small teams focused on uncovering valuable insights into user interactions and improving product development processes. Userback equips you with visually enhanced feedback tools, complete with metadata, enabling a deep understanding of user emotions and behaviors via in-app surveys that include metrics like NPS, CES, and CSAT. By utilizing detailed session replays, you can further enrich the context of the feedback received. Easily segment your users and track their activities right from the moment they log in. With the capability to target particular user segments for tailored surveys, you can achieve a holistic view of user experiences, from the initial trial phase to potential attrition. Boost your brand reputation with personalized feature portals, transparent public roadmaps, and a centralized hub for feedback that not only streamlines operations but also enhances closure rates significantly. Concerned about coding complexities? No worries! You can get started quickly with an intuitive browser extension, crafted for internal quality assurance and precise bug tracking to ensure your projects run smoothly. This allows teams to focus on what truly matters: creating exceptional user experiences.

Established in 2008 by a group of professionals specializing in customer support, TeamSupport has developed its ticketing and live chat solutions based on the principle that customers are essential to any business's success. Throughout the past twenty years, we have evolved with our clients, providing cutting-edge solutions designed to enhance their workflows, improve efficiency, and ultimately ensure high customer satisfaction rates. Our commitment to innovation is reflected in our ongoing integration of new AI and automation features, which enable support agents to reduce time spent on repetitive tasks. This focus allows them to dedicate more energy to nurturing robust customer relationships, fostering business growth and sustainability for the long term. As technology continues to advance, we remain dedicated to empowering our clients through strategic enhancements in their support processes.

Usersnap is a platform tailored for product teams to collect targeted insights about their offerings, enhance user testing processes, and streamline feedback from stakeholders. Organizations like Red Hat, Erste Bank, Lego, and Harvard University leverage Usersnap to boost their enterprise growth and operational efficiency. You should consider Usersnap if your goal is to: ✔️ Centralize all product feedback within a single platform to foster the generation of innovative ideas. ✔️ Document issues visually and automate technical data collection to speed up quality assurance and facilitate communication among various teams. ✔️ Engage users more effectively by offering a straightforward method for reporting issues and welcoming avenues for them to voice their opinions. ✔️ Empower product managers, product owners, and developers to create precise, user-focused solutions by integrating incoming feedback into their product development processes and tools. ✔️ Efficiently assess new features and gauge user satisfaction through micro surveys that achieve higher response rates, ultimately enhancing the overall user experience. Furthermore, Usersnap helps in creating a culture of continuous improvement by ensuring that user insights are actively used to refine products.

Userlane serves as a digital adoption platform that enables users to swiftly master any software within moments. With our interactive guidance technology and readily available virtual assistant, we offer personalized and contextual support to software users. Our platform is ideal for both the training and onboarding of employees during enterprise digitization as well as for onboarding customers of software vendors. By providing interactive, step-by-step guidance, we assist users in navigating any browser-based software in real time, allowing them to reach their objectives efficiently. Userlane not only accelerates the onboarding process for customers and employees but also decreases support tickets by as much as 75%, while enhancing productivity and overall user satisfaction. Moreover, our DAP is an excellent choice for organizations with remote teams looking to automate and scale their support and training efforts, thereby ensuring a smoother transition for all users involved. Ultimately, Userlane empowers companies to foster a more effective and engaging learning environment.

Wix Answers stands out as the pioneering unified customer support platform across the industry. By consolidating all support channels into one cohesive system, agents can work more effectively, while teams acquire enhanced visibility into their operational processes. The platform utilizes an AI-driven, centralized method for managing knowledge, fostering greater independence among customers. This results in streamlined operations, boosts agent productivity, and ultimately contributes to a more efficient organizational workflow. As a result, businesses can better meet the needs of their clients while optimizing their support strategies.

Effortlessly create and implement any customer journey at scale with a leading all-in-one Customer Operating System that is tailored to boost customer success. You have the option to select from pre-defined journeys or modify them according to your specific requirements, taking advantage of readily available best practice templates for various initiatives. Rather than building from scratch, you can safely consolidate all customer data to gain a holistic understanding of each individual. The platform is easy to manage and maintain, enabling you to handle every aspect from a single interface. Designing, executing, and evaluating your most important customer interactions has never been simpler or more efficient. By streamlining workflows across your organization, you can enhance your digital engagement with personalized communications tailored to each user. With its adaptable and modular design, this solution equips you with everything needed to swiftly launch, monitor, optimize, and scale your initiatives, all while ensuring a seamless experience for both your team and customers. Moreover, this cutting-edge solution empowers businesses to remain agile and succeed in an ever-evolving market landscape, making it an essential tool for growth.

Kustomer serves as a comprehensive platform for customer service, empowering brands to deliver outstanding experiences in a landscape that prioritizes customer satisfaction. It consolidates all customer data onto a unified timeline, enabling requests to be received from various sources while maintaining a single discussion thread. The platform's customizable interface facilitates the automation of repetitive tasks, simplifying the customer service process. By providing a complete view of customer interactions, Kustomer enhances the speed and relevance of conversations, reducing the need for redundant inquiries. Agents can seamlessly incorporate customer actions and purchase history from all relevant systems directly into the Kustomer timeline, ensuring that they engage in informed, actionable discussions without the hassle of toggling between different screens. Furthermore, both customers and agents can effortlessly transition between communication channels throughout their exchanges, truly embracing the concept of omnichannel interaction. This capability ensures that agents maintain the necessary context to effectively advance discussions, whether they are utilizing email, chat, voice calls, or social media platforms like Facebook Messenger. Ultimately, Kustomer transforms the customer service experience by making it more streamlined and responsive to the needs of both agents and customers.

UserTesting provides businesses with valuable insights from their customers throughout the entire process, from initial concepts to final execution. Leveraging an exceptional on-demand sourcing platform, organizations can quickly access high-quality feedback from our extensive audience networks as well as those of our global partners. Recognized as the most complete solution available for experience research, UserTesting offers a more straightforward method compared to traditional approaches that rely on tracking customer behavior or analyzing listening data from real-life interactions to draw conclusions. This direct feedback mechanism enables companies to engage with their customers earlier in the development cycle, minimizing uncertainty and transforming experiential data into actionable human insights that enhance decision-making. Additionally, by prioritizing direct customer interactions, businesses can foster a deeper understanding of user needs and preferences, ultimately leading to improved product outcomes.

LogRocket integrates session replay and performance tracking alongside product analytics, enabling software development teams to craft an optimal product experience that meets user needs effectively. This holistic approach allows for a deeper understanding of user interactions and software performance.

A comprehensive research system is essential for maximizing efficiency and effectiveness. By centralizing your research data, you can enhance collaboration and standardize your research processes seamlessly. Sharing insights becomes a breeze, and maintaining an organized classification system is straightforward, making it simple to manage tags, properties, and labels. Ensure data security and compliance with privacy regulations, which is why organizations, both public and private, place their trust in this system worldwide. Dive deep into your data to generate impactful reports and effortlessly connect various insights. With the ability to locate information in seconds and utilize a plethora of filters, your research capabilities are significantly enhanced. Enjoy the benefits of an AI-powered search that truly delivers. Standardizing your research practices is easy with customizable templates accessible to all team members, empowering more individuals to conduct thorough research. Additionally, integrated features provide unparalleled advantages, allowing for swift access to customer feedback while simplifying workflows that would typically require complicated tools like Zapier. Plus, there are no extra fees for uploading files of any size or format. Convert audio and video files into timestamped transcripts instantly, and gain immediate visibility into who is sharing insights, fostering a more collaborative research environment. As a result, your team can work more efficiently and effectively than ever before.

Comprehensive Digital Feedback Software Mopinion is an innovative platform designed for digital businesses to effectively gather, interpret, and respond to feedback across all digital channels, including websites, mobile applications, and emails. With Mopinion, users can design personalized online feedback forms that feature multiple customer experience metrics such as NPS, CES, and CSAT, which can be triggered based on specific user interactions like mouse movement or time spent on a page. The platform also offers detailed visualizations through customizable dashboards, advanced text analytics, and intelligent tagging. Additionally, users benefit from proactive notifications, role-specific views, and seamless integration with project management tools like Trello and Asana, enhancing teamwork and feedback collaboration within their digital teams. +Personalized feedback forms +Instantaneous data insights +API integrations +Diverse CX metrics +Text analysis capabilities +Sophisticated reporting features Mopinion's subscription plans begin at $35 USD per month, providing an accessible solution for businesses looking to improve their customer engagement and feedback processes.

Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.

Collecting customer feedback is crucial for improving your products, and our platform makes it simple to gather, organize, and analyze this information. With Doorbell, you can integrate our tool into your website or application in less than two minutes, allowing you to adjust every detail of the feedback form to suit your needs. Our dedicated, nimble team is always ready to tackle any issues that arise, and we deeply appreciate the input from our users that shapes our development approach. Doorbell connects effortlessly with more than 30 other platforms, ensuring that it fits seamlessly into your existing processes. Notifications about customer feedback can be sent directly to your email or chosen team chat application, facilitating collaborative analysis of the insights gathered. Our streamlined sign-up process only asks for the most basic information to get you started. As Doorbell functions as a self-contained library, it has a minimal impact on the size and performance of your application. Installing it on your website requires copying and pasting roughly ten lines of code, while iOS apps utilize CocoaPods and Android apps depend on Gradle. Moreover, we are dedicated to continually improving our services based on user feedback, which guarantees that our offerings remain effective and up-to-date. We believe that by prioritizing customer input, we can foster innovation and create solutions that truly address user needs.

Assess, understand, and address customer insights proficiently. Utilize customer experience tools to refine your surveys focusing on satisfaction and loyalty. Analyze customer feedback and adapt your current IT systems accordingly. Seamlessly integrate customer input into your regular business processes. By automating your surveys, you can achieve a thorough understanding of customer experiences and undertake significant actions that enhance value. Our services simplify the journey of evaluating, interpreting, and reacting to customer insights effectively. Nps.today converts extensive questionnaires into brief, focused inquiries that are presented at the best moments for respondents. Implement automated prompts throughout the customer experience with surveys that rely on data analytics. Merge your customer satisfaction and loyalty assessments across all channels of communication and outreach efforts. Gain from insightful dashboards that help identify opportunities for improvement and elevate the overall customer experience. Use categorization or advanced analytics to discover new pathways for enhancement, while integrating supplementary data sources for a richer understanding of customer behavior. This comprehensive strategy guarantees that you stay responsive to the changing preferences and demands of your customers. Continuous adaptation to customer feedback is essential in fostering long-term loyalty and satisfaction.

RingCentral's RingCX is a sophisticated contact center solution that utilizes artificial intelligence to enhance customer service and streamline communication. By consolidating voice, video, and over 20 digital channels into a single platform, it enables agents to engage with customers through their preferred communication methods. The incorporation of RingSense AI further enriches the customer experience by delivering real-time insights, automating various processes, and assisting agents throughout the customer journey, which leads to increased efficiency for agents and higher levels of customer satisfaction. Businesses can easily implement RingCX due to its user-friendly interface and quick setup process, often achieving full integration within just a few days. With a competitive price starting at $65 per user per month, the service includes unlimited calling and access to vital contact center features. This solution is also designed to adapt and scale alongside business growth, making it a versatile option for organizations of any size. Overall, RingCX not only enhances operational efficiency but also fosters a more effective customer interaction experience.

Qualtrics’ XM for Customer Experience stands out as the premier marketing platform designed to enhance strategies for customer engagement. This innovative solution is dedicated to assisting businesses in fostering customer loyalty while simultaneously minimizing churn rates. It offers a comprehensive set of tools that enable organizations to assess customer experiences, set benchmarks, forecast trends, and monitor improvements over time. Renowned for its agility, Qualtrics XM Customer Experience simplifies the process for companies to oversee, react to, and elevate every interaction within the customer journey. Furthermore, it empowers organizations to engage in meaningful dialogues with their customers, evaluate their experiences at various touchpoints, and anticipate critical factors that influence satisfaction. By driving actionable insights across the entire organization, Qualtrics for Customer Experience ensures that businesses can adapt and thrive in a competitive landscape. Ultimately, it serves as a vital resource for companies aiming to revolutionize their customer experience initiatives.

Elevate your online presence by harnessing insights from your customers. Collect immediate feedback across all your digital platforms to enhance the customer journey significantly. Utilize this information to investigate the underlying causes of your data patterns. Ask relevant questions to users at pivotal moments during their experience, equipping you to make informed decisions. By gathering real-time insights, you can effectively optimize your website. Replace assumptions with actionable data derived from visitor interactions, allowing you to discern what works well and, importantly, what requires improvement, which in turn will facilitate proactive upgrades to your website's conversion rates. Furthermore, gather in-app feedback to enrich the user experience of your mobile application. By integrating feedback tools seamlessly into your app and engaging users at key moments, you can identify enhancements that result in much-desired 5-star ratings in app stores. Go beyond simply monitoring open and click-through rates; uncover how users perceive the content you offer and use their feedback to propel improvements. Ultimately, establishing a continuous feedback loop will not only sharpen your digital strategy but also nurture stronger connections with your audience, ensuring that their needs are met and expectations surpassed. This approach can lead to increased customer loyalty and satisfaction.