List of the Top 15 Customer Satisfaction Software for Microsoft Dynamics 365 in 2026

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

Simplesat offers a simple and enjoyable platform for customers to share their feedback regarding their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). With integrations available for platforms such as ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot, you can seamlessly gather customer satisfaction insights. Additionally, you can incorporate the customer survey into your email signature, allowing for direct feedback collection through Simplesat. This centralized storage of all feedback facilitates straightforward analysis and actionable insights for your team, enhancing your customer relationship management efforts. By streamlining the process, Simplesat empowers businesses to better understand their customers' needs and improve overall satisfaction levels.

involve.me is the AI quiz funnel builder with built-in email automation. Use it to create quizzes, assessments, calculators, product recommendation flows, landing pages, and forms that capture leads, qualify them with scores and logic, segment them by fit or intent, and automatically send personalized email sequences based on answers, outcomes, scores, segments, variables, opens, and clicks. Unlike quiz builders that only capture a lead and hand it off, involve.me connects the funnel directly to the follow-up journey. Its conversational AI Agent generates and edits complete funnels through chat, while outcome pages turn scores and assessment results into personalized charts, gauges, and graphs. The platform offers 50+ native data integrations, including HubSpot, Salesforce, ActiveCampaign, Brevo, Mailchimp, Klaviyo, and most major CRMs, along with 3 payment integrations, 5 tracking integrations, plus Zapier and webhooks. Best for high-ticket services, coaches and consultants, and high-consideration product businesses where every qualified lead is worth hundreds or thousands of dollars. Free plan available. Paid plans from $19/month. SOC 2 audited, GDPR-compliant. Trusted by 4,500+ businesses globally.

UJET is a customer service platform that is both cloud-native and designed with a focus on mobile, aimed at helping businesses incorporate support as a core component of their operations by facilitating engagement with customers through various channels and endpoints. We revolutionize customer interactions by merging different communication channels, thereby enhancing the overall customer experience. Our solutions offer comprehensive support across multiple platforms including voice, text, web, and mobile applications, ensuring that customer support is effortlessly accessible. A seamless customer support experience is essential, as it not only empowers agents with advanced tools but also allows brands to deliver an outstanding support experience. Companies like Google Nest, Instacart, and Postmates rely on UJET to enhance their customer support initiatives, which ensures a dependable, secure, and scalable solution for businesses worldwide. By choosing UJET, organizations can significantly improve their customer engagement and satisfaction levels.

Totango is an enterprise-ready customer success platform designed to support every stage of the customer journey while enabling teams to scale with confidence. It provides a unified environment that blends customer health insights, structured workflows, and automated engagement so organizations can deliver measurable outcomes at scale. With the ability to support multi-product portfolios, layered account hierarchies, and sophisticated operational models, Totango is built for businesses that continuously evolve. Real-time customer context helps teams identify risks early, uncover expansion opportunities, and drive actions that meaningfully improve retention. SuccessBLOCs—Totango’s modular playbooks—allow teams to adopt proven strategies instantly while customizing them to their unique needs. Automated workflows and digital programs help CS teams manage thousands of customers while maintaining a personalized experience. Engagement campaigns ensure customers receive timely, relevant communications that support onboarding, adoption, and renewal. Executives and operations teams benefit from clear reporting across revenue metrics, team performance, and customer behavior trends. Totango’s commitment to security, including SOC 2 compliance and advanced access controls, gives enterprises confidence in their data protection. Altogether, Totango empowers organizations to reduce churn, grow revenue, and deliver sustained customer value at scale.

AskNicely is a cutting-edge platform designed for gathering customer feedback, utilizing the Net Promoter Score (NPS) methodology to enhance customer experiences. This platform enables companies to easily gather insights via simple surveys. Additionally, it provides teams with real-time data, allowing them to swiftly respond to customer input. Moreover, AskNicely seamlessly connects with a variety of widely-used business tools, making it a versatile choice for organizations. By harnessing this integration, brands can streamline their feedback processes and implement improvements efficiently.

Enhance your business with NPS Software that enables you to gather customer insights through a straightforward Net Promoter Score® survey. By utilizing our automated survey platform, you can boost response rates, gather valuable customer feedback, and drive business growth to new heights. You have the flexibility to conduct multiple campaigns targeting various audiences according to set schedules or events triggered by other applications. Engaging customers is made easier with a combination of email and in-app templates, ensuring you connect through the channels where you are most likely to receive responses. Additionally, you can customize the design and language of the survey templates and include follow-up questions that directly relate to the feedback received. To further enhance your response rates, take advantage of your own domain and conduct A/B testing on subject lines, while also ensuring your audience is verified for optimal deliverability. It’s essential to monitor all surveys dispatched to your audience effectively. Moreover, with workflows, you can streamline various processes and design tailored scenarios that meet your specific needs, making your feedback collection both efficient and impactful. This comprehensive approach will help you gain deeper insights into customer satisfaction and loyalty.

The Qmatic Experience Cloud enhances both real and perceived wait times, leading to greater customer satisfaction while simultaneously boosting employee productivity and efficiency. This cloud-based software for Customer Journey Management and Queue Management streamlines the entire visitor experience, from appointment booking and check-in to service delivery and feedback collection, fundamentally transforming customer interactions for the better. As a versatile and user-friendly platform, Qmatic Experience Cloud seamlessly integrates various functionalities to delight customers, empower staff, and optimize operations, all while allowing for real-time adjustments. It is crafted to enhance service delivery for customers, provide employees the necessary resources and time to excel in their roles, and equip management with essential tools to maintain oversight and control over operations. This comprehensive approach ensures that every aspect of the customer journey is catered to, resulting in a more satisfying experience overall.

Our advanced co-browsing solution enables real-time audio and video interactions with customers directly on your website or application, simplifying the enhancement of customer satisfaction. This powerful feature allows you to lead users through your platform, assist them with completing purchases, help with form submissions, provide recommendations, and much more, all while leveraging audio and video functionalities. Users will appreciate that there’s no requirement to download any plugins or additional applications. In addition, we've partnered with LivePerson to introduce a groundbreaking engagement method known as Messaging, which transforms traditional Live Chat by offering increased flexibility. Moreover, we have integrated popular third-party communication platforms such as Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, and Apple Business Chat, enabling agents to manage these Messaging conversations seamlessly within Dynamics 365 for a more efficient experience. This holistic approach not only boosts interaction but also helps in building stronger connections with your clientele, ultimately leading to enhanced loyalty and satisfaction. By leveraging these innovative tools, businesses can create a more interactive and responsive environment for their customers.

Transforming your clients into a robust engine for growth is entirely possible with the right approach. The Gainsight Customer Cloud brings together all the essential technologies to ensure smooth product adoption, aiding your customers in achieving their objectives alongside your business. By skillfully managing the customer journey across various departments, you can build enduring relationships and continuously yield impressive outcomes. Merging comprehensive SaaS product analytics with customized in-app interactions allows you to offer users exceptional experiences. Collecting valuable feedback and engaging with respondents to complete the feedback loop helps reveal insights that significantly enhance customer experience. This versatile platform acts as a centralized resource for customer data systems, empowering every team member with actionable insights to improve decision-making focused on customer satisfaction. Additionally, it promotes revenue growth through in-depth whitespace analysis, well-crafted upsell and cross-sell strategies, and streamlined renewal processes to boost profitability. In achieving these goals, businesses can not only strengthen connections with their customers but also secure their long-term success in an increasingly competitive landscape. Ultimately, fostering such relationships ensures that companies remain agile and responsive to market demands, paving the way for sustained growth.

Encompass-CX offers a versatile solution for B2B customer experience management, aimed at collecting, assessing, and analyzing all interactions throughout a customer's journey to evaluate their satisfaction levels. Through this analysis, we provide valuable insights into your accounts, products, and services, which empowers you to improve customer engagement and create a distinctive experience that surpasses basic satisfaction. Our cloud-based dashboard allows for a holistic view of customer data that can be easily shared with the necessary stakeholders. This methodology not only promotes revenue growth but also uncovers opportunities for cross-selling, reduces the risk of customer churn, and converts at-risk clients into devoted supporters of your brand. Meeting and exceeding customer expectations in terms of product and service quality is crucial. Encompass-CX aggregates multiple post-sale data points, such as service metrics, support tickets, onboarding feedback, and email interactions, to provide a comprehensive understanding of a company's accounts. Effectively gauging client experiences becomes a crucial tactic for nurturing growth in any organization, leading to a more engaged and content customer base. By harnessing these insights, businesses can adjust their approaches to align more closely with the dynamic needs of their clients, ultimately fostering long-term relationships and loyalty. This strategic adaptation not only enhances satisfaction but also lays the groundwork for future business success.

Empower your teams to tackle customer attrition and explore growth opportunities by providing them with actionable insights. Make informed decisions promptly, regardless of the geographical locations of your customers. With customized solutions for every stage of the customer journey—spanning digital touchpoints, customer support, onsite interactions, and account management—you have the essential tools to amplify the success of your customer experience (CX) efforts across your organization. Connect with customers in their preferred environments and capture real-time feedback during key interactions. By consolidating various channels and data sources into a unified platform, you'll achieve a comprehensive view of customer feelings and experiences. The Reptrics survey tool allows you to collect valuable insights regarding customer opinions and satisfaction through commonly utilized survey techniques. Furthermore, Reptrics automatically channels recommended actions to the appropriate teams within their established tools, enabling swift enhancements in customer satisfaction and loyalty. This cohesive strategy not only improves customer retention rates but also cultivates a mindset of ongoing enhancement, ultimately benefiting your organization as a whole. As you implement these tools, you'll likely witness significant shifts in customer engagement and long-term loyalty.

involve.ai presents a straightforward, no-code platform that effectively centralizes your disparate customer data into an all-encompassing early warning dashboard. This innovative solution empowers businesses to scale successfully without the necessity of hiring multiple Customer Success Managers or data analysts. By integrating all your disconnected information, you achieve total transparency into customer interactions, which in turn allows for an improved customer experience as you grow. The system also offers personalized action recommendations throughout the customer journey, guiding you in prioritizing which clients to engage with daily for a more proactive strategy. In addition, its sentiment analysis feature delivers accurate insights into customer well-being, helping to identify churn risks and potential upsell or cross-sell opportunities well in advance. Moreover, by utilizing historical data, the platform facilitates the creation of suggested segmentation and benchmarking practices, which are essential for pinpointing key leading indicators crucial to your business's prosperity. This holistic approach not only fosters a deeper understanding of customer needs but also positions your business for sustained success in a competitive landscape. Ultimately, harnessing this tool can significantly enhance your ability to meet and exceed customer expectations.

Our AI-powered platform adeptly streamlines and organizes the increasing volume of customer experience signals generated from surveys, feedback, complaints, social media, online conversations, and various other interactions. Utilizing advanced machine learning methods, our system diligently monitors and categorizes this information, bringing to light essential issues, opportunities, and concerns that customer experience professionals must address. We offer a user-friendly technology that greatly reduces the time and effort needed for data sorting and analysis, while also pinpointing the vital factors that significantly affect customer experience quality and loyalty. Furthermore, our driver simulation feature enables you to tap into predictive analytics, allowing you to anticipate the impact of changes before implementing any strategies to enhance the customer journey. This functionality empowers you to simulate potential effects on future customer experience metrics and overall satisfaction ratings, facilitating a more strategic approach to improving customer interactions. In the end, our solution promotes a proactive methodology for managing customer experiences, which not only leads to better outcomes but also cultivates stronger, lasting relationships with clients. By harnessing the power of our platform, businesses can not only respond to customer needs more effectively but also anticipate them, driving continuous improvement in service delivery.

A cloud contact center solution driven by AI, this platform enhances communication through innovative, personality-based routing. It efficiently consolidates multichannel customer interactions into a single conversation thread. Vocalcom represents the intersection of digital engagement and artificial intelligence, allowing for a seamless integration of live agents within the customer interaction process. With the ability to manage all customer interactions collectively, this next-generation cloud contact center platform is designed to integrate smoothly with existing systems while supporting every communication channel available. By offering an intuitive user interface, Vocalcom boosts productivity and empowers businesses to unify their customer interactions across various platforms into continuous conversational threads. This approach not only minimizes customer effort but also fortifies relationships with each touchpoint. Remarkably user-friendly, flexible, and fueled by AI, it ensures that conversations remain active and accessible. Every type of customer interaction, such as chat, email, text, phone, and social media, is conveniently centralized, making it easier for businesses to engage with their clients effectively.