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citizenserve
Online Solutions, LLC
Transform your operations with seamless online engagement solutions.
Business practices are undergoing significant transformation. The ability to engage online with citizens, business owners, and contractors has become crucial in today’s world. Explore how citizenserve can support you during this shift. Enjoy seamless, well-structured, and intelligently crafted solutions for managing licensing applications and their renewals. Imagine a scenario where all issues regarding code violations are promptly resolved, along with full mobile access for inspectors on the go. Enable online permit applications, processing, and payments for both citizens and contractors, allowing them to operate from any location. Streamline and enhance the processes related to application submissions, reviews, resubmissions, public notifications, and hearings. Automatically route online inquiries from citizens to the appropriate department or person, ensuring that every request receives the attention it deserves. By implementing these solutions, you can significantly boost efficiency and improve service delivery for your community. This forward-thinking strategy not only saves valuable time but also cultivates a more engaged and responsive atmosphere, ultimately benefiting all stakeholders involved. Take the first step towards transforming your operations today.
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MyGov
MyGov
Empowering agencies with tailored solutions for seamless management.
MyGov provides an extensive array of solutions suitable for both small and large agencies, spanning various sectors such as Community Development, Building Services, Public Works, Code Enforcement, and Business Administration. The MyGov Portfolio is crafted with the user experience in mind, enabling effortless integration between its modules and other software systems like Finance, GIS, Codification, Meetings, and Website solutions. MyGov is dedicated to equipping every agency with the essential tools to effectively build, enforce, and manage their communities. Beyond software offerings, we deliver a suite of services that encompasses consulting, system configuration, training, support, along with programming and integration. Our commitment to tailoring both software and services ensures that we address the unique needs of each agency, culminating in a comprehensive and effective solution that empowers them to thrive. Additionally, we prioritize ongoing development and enhancement to adapt to the evolving challenges faced by agencies.
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Our premium Enterprise Permitting & Licensing software significantly improves essential government operations by automating, integrating, and streamlining processes ranging from planning and permitting to managing assets and addressing citizen inquiries. This all-encompassing solution addresses multiple facets, including enterprise workflows, management tasks, inspections, compliance enforcement, and electronic reviews of plans, ensuring that all required activities are effectively managed. By leveraging a unified platform, it greatly enhances efficiency and communication, leading to increased productivity and collaboration across different departments, thereby closing the divide between field operations and office work while fostering better citizen interaction and reducing errors. Furthermore, the integration of Esri® GIS technology allows users to visualize real-time data through spatial analysis, supporting more informed decision-making grounded in factual information. The ability to connect and disseminate this crucial information allows agencies to tailor data access to their individual requirements, promoting smooth communication even from remote areas. Ultimately, this software revolutionizes agency operations, rendering processes more efficient and agile to meet the evolving needs of the community. In doing so, it ensures that government services are not only more effective but also more transparent and accountable to the public.
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e-PlanREVIEW
e-PlanSoft
Transform your project planning with exceptional software solutions.
From the outset, even prior to finalizing any agreements, e-PlanSoft™ is committed to providing remarkable products and exceptional customer service to both our existing and potential clients, as well as their end users. We aim to surpass expectations by guaranteeing that each client is satisfied with our software testing and project management services, which integrate crucial success strategies like organized team kick-off meetings, regular progress updates, and significant ‘Go-Live’ events. Our vast experience and solid standing in the electronic plan review industry enable us to equip clients with the essential tools to optimize their project plans while ensuring quality throughout every phase. What distinguishes us from others in the plan review software market is our dedication to operational excellence. Beyond our core offerings, our SaaS solution promotes enhanced collaboration among teams, streamlines workflows, and provides project stakeholders with vital insights into their initiatives, ultimately leading to a more efficient planning process. This comprehensive strategy guarantees that our clients can effectively manage their project timelines while reaching maximum results, thus paving the way for future innovations in their planning efforts.
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Every day, agencies worldwide are inundated with a vast number of plan sets, which often results in considerable delays due to the extensive time and effort needed for comprehensive evaluations. The dependence on traditional paper plans further complicates collaboration and creates formidable challenges in managing revisions effectively. In contrast, OnBase Plan Review revolutionizes this process by utilizing advanced document management to establish a paperless, efficient, and easily trackable system. This groundbreaking approach not only accelerates community development but also guarantees that plans are promptly stored in OnBase and dispatched to the appropriate reviewers without any hold-ups. One of the primary benefits of OnBase is its capability to centralize document management, significantly decreasing the time previously required to switch between various applications. This centralization not only simplifies the process of tracking the whereabouts of all documents but also enhances overall organizational efficiency. In addition, OnBase supports markups for reviews, tracks response times, delivers status updates, manages resubmissions, compares revisions, and integrates flawlessly with your current permitting and GIS systems, thereby significantly refining the entire review process. Such comprehensive features ultimately promote better collaboration and efficiency, which benefits both agencies and the communities they serve. As a result, adopting OnBase can lead to a more streamlined approach that empowers agencies to operate more effectively in an increasingly complex environment.
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iPlanTables
iPlanTables
Revolutionize collaboration with intuitive touch technology and efficiency.
Touchscreens provide an intuitive user experience, allowing interactions that can be significantly more efficient than using a traditional mouse. The health benefits associated with touchscreen technology create a more comfortable workspace, which is especially advantageous for individuals who work at their desks for extended periods. An iPlanTables workstation takes this experience to the next level by integrating multiple monitors, enabling users to manage extensive documents alongside smaller screens for additional tasks seamlessly. Our cutting-edge industrial touchscreen monitors eliminate the cumbersome pan-zoom scrolling that often comes with smaller monitors and mouse configurations. Users can easily navigate plans and documents on touchscreen displays, avoiding the common nuisance of paper cuts. Professionals engaged in plan reviewing and analysis require outstanding visibility of drawings, a need that is effortlessly met by an iPlanTables plan review table. This setup not only enhances collaboration but also removes the discomfort associated with sharing a device or peering over a colleague's shoulder. Suitable for a variety of environments, including offices, project trailers, and information kiosks, the iPlanTables workstation is crafted to boost productivity and improve the overall work experience. By doing so, it not only streamlines workflows but also cultivates a more dynamic and interactive environment for collaborative discussions. Furthermore, this innovative approach encourages teams to engage more freely and creatively, paving the way for enhanced problem-solving and idea generation.
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goPost
e-PlanSoft
Streamline your permit applications with ease and efficiency!
The goPost Citizen Self-Service portal offers a comprehensive solution for users to apply for permits, submit plans for evaluation, manage document revisions, review feedback reports, and download approved plans. Creating an account on the goPost platform is completely free for all users interested in applying. Agencies have the flexibility to grant customers 24/7 access to the portal or to set specific times for submissions. Furthermore, agencies can define their own submission requirements, which applicants can easily find on the goPost site. Agency personnel are responsible for reviewing all submissions to ensure they meet the specified criteria, either accepting them for further processing or notifying applicants of any necessary corrections. Applicants can start and manage an unlimited number of permit projects, making the process more user-friendly. This efficient system significantly cuts down the time needed for plan reviews by eliminating the need for in-person document submissions, thereby improving overall operational effectiveness. By leveraging this digital service, applicants benefit from enhanced convenience and clarity in managing their projects, allowing for a smoother application experience. Overall, the goPost platform represents a modern approach to permit applications that prioritizes user satisfaction and operational efficiency.
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PDF Scout
e-PlanSoft
Streamline your PDF submissions for a hassle-free review!
PDF Scout simplifies the verification of your PDF documents by swiftly identifying prevalent issues upon upload to our customer self-service platforms, goPost and e-PlanREVIEW. Should any discrepancies arise within the PDF, the system will not accept the file. Throughout the plan review application procedure, PDFs undergo real-time scrutiny via the PDF Scout inspector, which brings attention to problems requiring user action and quickly notifies the applicant, enabling them to correct any mistakes before final submission. Files that do not pass the PDF Scout inspection are prohibited from advancing in the plan review process. Furthermore, Scout checks for password protection on PDFs, as these files cannot be accessed and will be automatically rejected. It also assesses for invalid PDF types, such as PDF portfolios, and any corrupted files, guaranteeing that only acceptable submissions are processed. The system is capable of managing files up to 400 MB, with larger submissions being denied. In essence, PDF Scout not only streamlines the document submission process but also fosters a more efficient application experience, ultimately contributing to a more effective review procedure. As a result, both applicants and reviewers benefit from a more organized workflow.
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e-PlanFORM
e-PlanSoft
Transform paper forms into seamless, user-friendly digital experiences.
Convert your PDF forms into intuitive web-based versions that your customers can easily fill out on their computers or smartphones. This transformation enables applicants to complete forms with minimal hassle, significantly improving their overall experience. Transition from traditional paper forms to digital alternatives for enhanced accessibility and user-friendliness. With e-PlanFORM, distributing forms to applicants becomes a seamless task, leading to a more streamlined process. As a leader in electronic plan review solutions, e-PlanSoft offers an extensive range of products equipped with essential tools that boost efficiency and effectiveness in plan reviews for both public and private entities, ultimately contributing to time savings and cost reductions. Our solutions not only enhance operational efficiency but also ensure compliance within your organization, showcasing our dedication to process improvement. This unwavering commitment to refining workflows distinguishes us within the competitive landscape of the industry. Additionally, our innovative approach promotes a user-centric experience that aligns with modern expectations.
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GeoCivix
GeoCivix
Streamline collaboration and efficiency with seamless cloud-based solutions.
Improve your collaboration and efficiency with applicants by employing centralized commenting and simultaneous reviews, which significantly shorten turnaround times. This process fosters enhanced teamwork and uniformity across various departments, thanks to the implementation of automatic version control features. Such features ensure that teams can always access the most current documents and share comments before they are sent to applicants, effectively minimizing misunderstandings and conflicts. Additionally, with customizable views, succinct reporting, and summarized data, the entire team can align their efforts towards shared objectives. You can also save frequently used plan review or inspection comments for quick reuse, which simplifies the overall procedure. This review approach can be tailored to make these comments accessible either to the entire organization or just to yourself. Project contacts receive automatic email notifications, keeping them informed without imposing extra administrative tasks. It's essential to note that GeoCivix is solely available as a cloud-based solution. By harnessing the robust AWS infrastructure for hosting, we guarantee our clients exceptional redundancy and availability, making project management not only seamless but also highly efficient. This dedication to cloud-based solutions allows teams to concentrate on their primary goals without facing technical disruptions, ultimately enhancing productivity even further.
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DigEplan
Avolve Software
Streamline permitting processes with seamless integration and collaboration.
DigEplan is an all-encompassing solution for plan review that integrates effortlessly into your existing permitting systems and workflows. This cutting-edge platform enables the plan review process to function within your governmental infrastructure, ensuring a seamless connection with your current portal, document management systems, workflow, and task management. With a straightforward and quick setup, DigEplan effectively tackles the unique challenges faced by the public sector. The solution provides a unified workflow for end-to-end permitting and is hosted in the cloud for quick implementation. By improving applicant interaction and the overall experience through a centralized repository for document management, DigEplan is designed to enhance current governmental permitting procedures effectively. Furthermore, it promotes collaboration with external third-party organizations, manages multi-page documents, and includes precise measurements along with real-time collaboration features. The platform also boasts automated batch stamping, compatibility with various file formats, efficient corrections management, intelligent stamps, and specialized tools for review and markup, ensuring a holistic approach to the plan review process. In conclusion, DigEplan not only simplifies the entire permitting workflow but also enhances user experience for all participants, making it an invaluable resource for efficient governance.
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CityView Suite
CityView
Transforming municipal management with streamlined, paperless community solutions.
CityView offers a comprehensive software solution aimed at enhancing community development and managing municipal land effectively. This platform covers a wide array of functionalities, including land use planning, permitting, code enforcement, and licensing, which together create a completely paperless workflow that speeds up permit processing and case management while minimizing redundancy and maximizing efficiency. With its robust suite of tools for development, code enforcement, and regulatory services, CityView improves the entire operation. Notably, its extensive features, which consist of permitting, inspections, reviews, and online payment options for both citizens and contractors, are designed to save time, lower costs, and decrease errors, simultaneously promoting stronger community involvement. By automating and optimizing the processes for permit approval and issuance, CityView effectively removes the reliance on paper during plan reviews, leading to significant time and resource savings for contractors. This forward-thinking approach not only streamlines municipal functions but also significantly enhances the overall experience for both residents and businesses in the community, fostering a more collaborative environment. Additionally, the platform's ability to integrate feedback from users allows for continuous improvement, ensuring that it meets the ever-evolving needs of urban development.
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ProjectDox
Avolve Software
Streamline your plan reviews with adaptable, efficient solutions.
Designed with flexibility at its forefront, ProjectDox serves mid-to-large jurisdictions by tailoring its functionalities to meet the unique requirements and protocols of their plan review processes. With a range of integration possibilities, ProjectDox can either blend effortlessly into existing permitting frameworks or operate as a stand-alone, all-encompassing solution, providing users with the adaptability they seek to enhance their workflow. This versatility not only streamlines the review process but also enhances overall efficiency in handling complex projects.