List of the Top Help Desk Software in 2025 - Page 12

HubSpot's AI-driven customer platform prioritizes your customers, empowering you to achieve more significant growth. It links your front-office teams by providing a comprehensive perspective on the customer journey, utilizing AI tools to ensure a smooth interaction with clients. This platform allows businesses to swiftly respond to emerging industry trends and technological advancements. Conventional CRMs fall short in fostering growth, as many aren't tailored to nurture customer relationships, a vital capability in today's AI-centric market where customers have the freedom to explore, assess, and make purchases at will. HubSpot's Customer Platform transcends traditional offerings by incorporating Smart CRM, which merges artificial intelligence with customer insights to facilitate adaptability. Additionally, it features solutions for engaging customers throughout their entire journey and boasts an extensive ecosystem that encompasses integrations, educational resources, and community support. Ultimately, this platform is meticulously crafted to enable businesses to forge deeper connections with their customers and accelerate growth effectively.

Unlock the full potential of your remote support capabilities with N-able Take Control. Developed by N-able, this fully cloud-based remote access software offers instantaneous two-way communication, enabling connections in a mere five seconds along with productive remote sessions. It also boasts robust support features, including command line access and the Windows event viewer, to streamline troubleshooting. Utilizing peer-to-peer technology, N-able Take Control provides prompt and on-demand assistance across a diverse range of devices, from Windows PCs and Macs to iOS and Android smartphones. Whether you need quick resolutions or continuous support, this software guarantees that professional help is only a click away, ultimately boosting productivity and enhancing user experience. With N-able Take Control, you can ensure that your team stays connected and efficient, no matter where they are located.

ReadyDesk is a comprehensive online help desk software solution that offers a wide range of features tailored to meet the demands of businesses of all sizes. This platform allows customers to swiftly address their issues through several avenues, including submitting tickets via a dedicated customer portal, exploring self-service support articles available in the knowledge base, automatically creating tickets through email, and participating in live chat sessions. Both customers and support staff can generate tickets using the web interface or incoming emails, with options for file attachments and thorough tracking of all ticket activities. Technicians can efficiently juggle multiple tickets at once, utilizing a convenient tabbed interface located at the bottom of their screen. Furthermore, you can establish numerous customer portals to cater to an infinite number of departments or companies, each featuring customizable logos and settings tailored to their unique branding. Customers enjoy the convenience of viewing their current tickets, starting new requests, accessing invoices, monitoring assets, downloading resources, and engaging in real-time chat, all of which significantly enrich their overall interaction with the service. The platform’s versatility and user-friendly design make it an invaluable tool for enhancing customer support efficiency.

Absolute Performance delivers essential proactive support for infrastructure and applications, ensuring round-the-clock monitoring, management, and modernization services that alleviate technical and security concerns. Our commitment to harnessing technology is geared towards enhancing your business's overall performance. Each year, IBM honors a single company from a competitive pool of thousands of Managed Services Providers (MSP) across North America with the prestigious Leadership in Technology and Innovation award, highlighting our dedication to excellence in this field. This recognition underscores our efforts to stay ahead in a rapidly evolving technological landscape.

Wolken Software provides a comprehensive range of AI-driven SaaS 2.0 cloud-native applications designed for Customer Service and Enterprise Solutions, such as Wolken ServiceDesk and Wolken HR Case Management. The company features a wide array of plug-and-play functionalities tailored for businesses, which encompass Omnichannel Support, Real-Time Reporting, an integrated Business Intelligence tool, seamless Integrations with Third-Party Applications, as well as Auto Categorization and Auto Routing for incoming queries. With an emphasis on user-friendly configuration and low-code customizations, Wolken ensures a rapid Time-to-Market. Additionally, the platform is offered at a significantly reduced cost, which could lower your operational expenses by up to 50%. Notably, Wolken has effectively supplanted renowned competitors among Fortune 500 and Fortune 1000 companies, showcasing its reliability and efficiency in the industry. This track record emphasizes Wolken's commitment to delivering value and innovation in enterprise solutions.

Presenting a user-friendly help desk solution, EvantoDesk removes the complexity of ticket IDs and customer portals, favoring straightforward personal email communications that foster customer satisfaction. This method eliminates the hassle of cumbersome ticket numbers or login credentials, allowing customers to receive prompt email responses instead. By implementing this system, organizations can manage customer interactions swiftly and effectively, ensuring that no inquiry goes unanswered. Team members are able to collaborate seamlessly on emails through features such as @mentions and notes, which significantly boost both communication and productivity. Additionally, the platform provides valuable insights into team performance through key metrics like response times, resolution rates, and customer satisfaction levels. Relying exclusively on conventional email can often lead to inefficiencies, such as repeated messages and uncertainty regarding inquiry assignments. EvantoDesk addresses these challenges, optimizing operations to ensure that teams function smoothly while keeping customer satisfaction high. Widely trusted across various industries, EvantoDesk aims to improve team productivity and strengthen customer relationships. This innovative software not only empowers organizations to provide exceptional support but also simplifies the entire help desk process, making it more accessible and effective for everyone involved. With its focus on enhancing communication, EvantoDesk is set to redefine the help desk experience for modern businesses.

Each day, we commit ourselves to delivering exceptional IT outsourcing services that operate smoothly in the background. The best kind of managed IT service is one that you hardly notice, thus enabling you to focus on your primary business pursuits. Our extensive IT outsourcing offerings and network management are designed for businesses like yours, effectively addressing diverse requirements such as user support, employee training, troubleshooting, and desktop assistance. We oversee all aspects of network administration, including the management of firewalls, routers, and switches. With our Microsoft support, you remain connected as we take on the burden of lengthy hold times on your behalf. Our cloud services encompass Azure, VMWare, blob storage, and virtual servers, in addition to implementing Microsoft 365 and Office 365 solutions. Furthermore, we manage Microsoft licensing as your Cloud Solution Provider (CSP), particularly in light of significant changes occurring from January 1, 2022. Our help desk and network support are available 24/7, allowing you to save up to 75% or more on IT payroll costs through outsourcing, which is a wise decision considering the unpredictability of employee availability due to factors like illness, vacations, or turnover. Collaborating with a managed IT service provider like IGTech365 offers you the advantage of a stable monthly fee, making it far more economical than the expense of hiring a single IT specialist, while also guaranteeing that your technological needs are handled with expertise. Ultimately, our goal is to empower your business by allowing you to leverage technology without the hassle of managing it yourself.

Infraon IMS is an AI-driven Unified Infrastructure Monitoring Suite designed for IT and Networking, offering a comprehensive platform that delivers accurate monitoring, in-depth insights, and swift troubleshooting capabilities for diverse IT infrastructures in enterprises of all scales. By facilitating collaboration among teams, it allows for the seamless sharing of real-time alerts and reports regarding network and application performance, thereby enhancing overall service quality. Users can transition from manual management to automated processes, enabling centralized control over all devices from a single interface, which improves efficiency and reduces response times. This innovative solution not only streamlines operations but also empowers organizations to maintain optimal performance across their entire IT ecosystem.

Empower your service desk team to concentrate on essential matters while FootPrints takes care of the everyday tasks effortlessly. With essential features such as email support and automated workflows for ticket assignments and approvals, you can rely on FootPrints to function efficiently with minimal supervision. Its quick setup, ready-to-use templates based on best practices, flexible licensing options, and low hardware requirements position FootPrints as the top choice for service management solutions. Enhance your service desk capabilities beyond the fundamentals with simple integrations and the ability to adapt as your organization grows. Furthermore, FootPrints provides the ability to oversee various operations, including project management, bug tracking, human resources, and facilities management, all through a single application, effectively streamlining your workflows. This holistic strategy not only fosters improved collaboration across teams but also boosts overall productivity throughout the organization, making it an invaluable asset in any business environment.

Experience a comprehensive dashboard crafted to optimize your workflow, allowing you to monitor all key metrics from a single interface. Effortlessly generate leads through diverse channels such as feedback forms, live chats, notifications, or by easily importing your own data. Set up automated and trigger-based email systems to send tailored content and offers to prospective clients. Keep your team informed about promising leads with timely reminders and effective segmentation strategies. Track lead conversion rates throughout the sales funnel, ensuring follow-ups occur at the most opportune moments for each potential client. You have the capability to import various lead lists while we ensure that duplicate entries are avoided. Manually enter leads or capture them through live chat interactions without any hassle. Leverage intelligent exit popups to effectively convert anonymous website visitors into leads. By transforming visitors into paying customers and boosting revenue, you can provide outstanding support while driving sales. Gather valuable feedback as you assist customers with expertise, guaranteeing that no inquiries are missed and that client satisfaction is always prioritized. Provide exceptional support on both web and mobile platforms, even outside of regular hours, with a customized FAQ page that reflects your brand's identity. This all-encompassing system not only improves lead management but also cultivates enduring customer relationships, ultimately contributing to sustainable business growth.

Our solutions enable your team to enhance business operations, leading to better service delivery both within your organization and to your external clients. HelpMaster is the perfect solution for small businesses seeking a dependable method to log, monitor, and address everyday issues, featuring essential tools while also providing advanced capabilities for future expansion. For larger organizations looking to harmonize their dynamic support services with ITIL® and other service management frameworks, HelpMaster stands out as a comprehensive and meticulously designed resource that supports integration with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management, and more. By leveraging the strengths of your support team in conjunction with our software, you can achieve substantial benefits arising from enhanced customer service and efficient IT service management practices. With appropriate tools in hand, your organization can not only survive but also flourish in the face of the industry's ever-evolving challenges, ensuring long-term success and adaptability. This approach fosters an environment where innovation can thrive, ultimately driving sustainable growth.

QuickFMS is a comprehensive cloud-based facilities management software solution designed to streamline and automate the daily operations of your business and infrastructure processes. Serving as a centralized hub, it aids in the organization and execution of your company's operations, ultimately enhancing efficiency and performance. Regardless of whether you represent a multinational corporation or a small to medium-sized enterprise, our platform guarantees comprehensive results that contribute to a more seamless operational flow. We provide a variety of product modules that can be utilized independently or combined into a complete suite, allowing you to target specific departments and focus more on core business activities while achieving immediate returns on investment. With QuickFMS, you can effortlessly adapt to the evolving needs of your business and drive sustainable growth.

Total Support HelpDesk provides an intuitive SERVER|CLIENT solution that is both effective and easy to use. It functions autonomously with an integrated CRM, but it also has the capability to link effortlessly with external contact management systems such as Act!, Microsoft SQL Contacts, Oracle, and Sybase ASE as a HelpDesk Add-on. Users have the flexibility to host their database on a local network or a Cloud Server, allowing access from any device at any time. This all-in-one tool is perfect for businesses or organizations that need to track client interactions, whether through phone calls or emails, from the moment of contact until the issue is resolved. Total Support HelpDesk features integrated workflow tools that assure clients their inquiries are treated as top priority, striving for quick resolutions. With adjustable priorities and a strong escalation process, you can guarantee that every request is acknowledged and addressed, which offers reassurance to both your staff and clients. Additionally, its adaptable deployment methods cater to businesses of various sizes, ultimately boosting productivity and improving customer satisfaction. Overall, the system's design fosters a seamless communication experience that enhances operational efficiency.

SupportBee's ticketing solution is crafted to assist teams in efficiently overseeing, prioritizing, and collaborating on customer support requests. It operates like an email service, where the shared inbox facilitates smooth and private interactions with clients, maintaining the intimate feel of email correspondence. Unlike a standard email account, our platform enhances teamwork by enabling the allocation of tickets to designated agents and teams, thus ensuring responsibility and reducing the risk of oversight. Moreover, the inclusion of KBee, our integrated knowledge base tool, enables customers to seek solutions on their own, thereby minimizing the necessity for direct support inquiries. This feature works seamlessly with our Shared Inbox, allowing your team to swiftly access and distribute links to relevant support documentation while interacting with clients. Additionally, this configuration significantly boosts the productivity of customer service processes, which in turn fosters increased customer satisfaction and loyalty. As a result, SupportBee not only streamlines support tasks but also contributes to a more empowered and informed customer base.

Decrease the number of support tickets by implementing a unified help desk system that features FAQs alongside an extensive knowledge base. This allows customers to perform keyword searches to find solutions to their questions effortlessly. By utilizing the integrated FAQs, users can address their concerns independently without having to reach out to your support team. The management of these FAQs is streamlined through the admin dashboard, which is available anytime and from any location. Furthermore, think about adding a chat-like feature that permits your support team to have real-time discussions with customers directly within the application. This capability allows users to upload screenshots from their mobile devices, which can significantly speed up the process of diagnosing and resolving issues. Your support staff can also access device and app logs at any time, making it easier to assist your technical team in troubleshooting problems more efficiently. Every issue reported via mobile devices and emails is meticulously logged in the system, offering visibility through user-friendly and smart issue tracking interfaces. In the end, having a satisfied user of your mobile application or game can lead to valuable positive feedback on app stores that should not be disregarded. Providing exceptional customer service not only improves user experience but also fosters loyalty, encouraging users to return to your app repeatedly. Moreover, this approach can create a strong community around your application, enhancing its reputation and broadening its user base.

USU Knowledge Management stands out as the leading platform in the realm of knowledge management specifically tailored for contact centers. Our mission is to equip your customer-facing agents with clear, pertinent information that enhances their ability to deliver superior and more effective customer service. The challenge lies not in the search for information but in managing the overwhelming amount of it available. Often, the only way to obtain the necessary answers is by reaching out to customer service. We aim to simplify the customer support experience to the same ease as performing a Google search, transforming the way inquiries are handled. Ultimately, our focus is on streamlining access to information so that customers receive the assistance they need swiftly and effortlessly.

Kapture is an advanced Customer Experience Management platform that utilizes AI to deliver exceptional omnichannel support. With a keen emphasis on enhancing customer service, Kapture evolves with the ever-changing expectations of consumers, turning satisfactory interactions into outstanding experiences. Its foundational technology and dedicated teams prioritize the client's needs, ensuring a tailored approach to each engagement. Focusing on hyper-personalization, Kapture infuses context and intelligence into every solution, making each customer feel valued and every outcome distinct. The platform boasts expertise across four primary sectors: Retail (both online and offline), BFSI, Travel, and Consumer Durables, empowering over 1000 businesses in 16 countries to craft remarkable experiences for their clientele. By consistently adapting to market demands, Kapture not only meets but exceeds customer expectations, solidifying its position as a leader in customer experience innovation.

Richdesk presents an all-encompassing software solution tailored for help desk and asset management functions. The platform facilitates the effective prioritization and assignment of support tickets to suitable agents while optimizing ticket queues, which enables the recording of solutions that foster knowledge sharing and improve service quality. It empowers both staff and customers to independently seek solutions via a guided workflow, an online knowledge base, a service catalog, and real-time updates on resolutions. By simplifying everyday help desk tasks, it automates processes such as ticket triage, agent assignments, team notifications, SLA alerts, and the use of ticket templates alongside pre-written responses. Users are able to upload, track, and manage various asset types through customizable configuration item styles while retaining service history. Additionally, the software equips agents, teams, and customers with valuable statistics, allows for easy one-click exports from ticket queues and asset lists, and features an integrated dashboard complete with a report generator. Consolidating all fundamental service management functions within a single platform, Richdesk also incorporates self-service portals aimed at reducing repetitive inquiries. Furthermore, its fully-integrated asset management system guarantees seamless organization and tracking, ensuring that all assets are accounted for efficiently. This comprehensive approach not only enhances operational efficiency but also significantly improves overall user satisfaction.

Web+Center provides an extensive array of open-source, web-based help desk solutions that can be implemented either on-premises or in the cloud, making them compatible with various browser-enabled devices including PCs, Macs, smartphones, and tablets. Organizations have the flexibility to customize the entirely accessible source code to meet their unique operational needs, which can include tasks such as IT support, customer service, asset management, and facility administration. This software is particularly popular among community colleges, hospitals, small businesses, non-profits, and government agencies due to its rich feature set and intuitive user interface. Impressively, a full version of the suite is offered at no cost for up to two technicians, without any limitations on the number of customers or cases they can handle. Furthermore, Web+Center has recently launched a mobile web application that allows customers to submit and modify support tickets, utilize self-help capabilities like navigating FAQ articles, and perform keyword searches within the knowledge base, significantly boosting user engagement and satisfaction. The integration of these functionalities positions Web+Center as a highly adaptable and attractive option for any organization in search of effective help desk solutions. Ultimately, its blend of accessibility, customization, and user-friendly features makes it an ideal choice for diverse operational environments.

Quickly launch a cloud-based Instant Chime application with our expert assistance, typically ready to go in less than 24 hours. Transform your service desk and support teams, empowering your IT service desk agents to excel in their roles. Channel both internal and external instant messaging click-to-chat requests from your website or other platforms directly to your sales or support teams, making the most of your Microsoft O365 subscription. Boost agent productivity and knowledge management by allowing them to handle multiple chat interactions simultaneously, ensuring they are resolved efficiently. Enhance your ability to manage cases with fewer resources while decreasing average response times. Enable connections between employees or customers and agents from any location via Microsoft Skype for Business. Utilize your existing Microsoft Skype for Business (S4B) accounts to direct incoming service or sales inquiries, creating seamless web chats between S4B and your platform. This cutting-edge solution not only optimizes communication but also cultivates a more agile support environment, leading to improved customer satisfaction. With our system, your organization can expect a notable increase in overall efficiency and responsiveness.

You've embarked on a journey to discover a solution that satisfies the pressing needs of your clients, but prior alternatives have proven to be excessively costly and overly complex to implement. Perhaps you've tried several popular services, only to be discouraged by the high monthly costs associated with managing customer inquiries. For many years, it has been emphasized that creating a dedicated help desk can greatly improve customer satisfaction, foster repeat business, and lower support costs simultaneously. Enter eStreamDesk, an intuitive and efficient cloud-based help desk and ticketing solution crafted to perform one vital function flawlessly. Each incoming email is automatically converted into a support ticket, enabling you to determine how every message is prioritized, monitored, and resolved. You can seamlessly route sales inquiries to your sales team while directing technical questions to your IT department. Moreover, you can automate replies to common customer queries, guaranteeing quick communication and satisfaction. By leveraging this innovative system, you can dedicate more energy to expanding your business rather than getting overwhelmed by support challenges, ultimately positioning yourself for greater success in the marketplace.

Seraph is an advanced Customer Support Management System originally designed for IT support entities to efficiently manage and track their support tickets for both individual and corporate clients. With the integration of modern programming languages and methodologies, it is fully web-based for easy access. To streamline the setup process, we provide a VirtualBox image, allowing users to hit the ground running. The system's modular design is highly adaptable to the needs of diverse support organizations, and in addition to its core modules, it offers the possibility of expansion through supplementary components from its extensive open-source libraries. Users can choose to host Seraph on their own servers or opt for our cloud-based management services. We take care of all maintenance and backups, allowing you to concentrate on expanding your business. This arrangement guarantees that you can offer outstanding customer service without the burden of technical oversight. In addition, the flexibility of Seraph ensures that it can evolve with your business needs over time.

Deskero empowers even the tiniest teams to manage a variety of communication platforms simultaneously, including social media and email, without hassle. With just a few clicks, any email request can be converted into a ticket, allowing you to import the subject line, message content, and any attachments seamlessly. Furthermore, Deskero enhances this process with its smart filtering capabilities, which automatically transform incoming emails into tickets that are assigned specific attributes and directed to the right agent according to pre-set rules. This innovative platform significantly boosts your customer support efficiency, helping agents stay productive while simultaneously enhancing client satisfaction. In addition, users can effortlessly collect feedback and requests directly from their websites, whether using WordPress or Magento, by quickly implementing our customizable widget for a flawless customer service experience. Ultimately, Deskero empowers your team to deliver exceptional support, which in turn cultivates stronger bonds with your clientele. By utilizing this comprehensive tool, you can ensure that your support team is always equipped to meet evolving customer needs effectively.

Enhance the efficiency of your IT asset management with our automated network inventory tool, while simultaneously improving user support through our Helpdesk software. Our Helpdesk solution allows you to effectively manage your clients and their service agreements, which significantly increases their satisfaction levels. Equip your team with an IT helpdesk platform that simplifies the process of meeting customer support demands. This all-encompassing solution provides precise identification, inventory management using Barcode and RFID labels, and streamlined oversight of your movable assets. Your clientele, whether they are internal staff or external customers, will value a prompt service that swiftly resolves their concerns. The helpdesk software features a centralized, quick, and effective system that can be accessed from any device at any time, ensuring that customer inquiries are handled promptly and resulting in enhanced service delivery. By adopting our innovative tools, you can foster a seamless support experience that not only fulfills but surpasses user expectations, driving loyalty and trust in your services. Ultimately, this comprehensive approach to IT and customer support will set your organization apart in a competitive landscape.

You have the freedom to customize how TOPdesk operates according to your needs. Whether you want to handle incoming tickets or work alongside various service teams through a single platform, TOPdesk offers the tools to accommodate any organization, including ITSM, CAFM, and ESM. Our software is designed to enhance your customer support efforts, transcending the traditional boundaries of a service management tool. Since our inception in 1993, we have been dedicated to aiding organizations globally in enhancing their service delivery standards. Our commitment to your success is evident in our high customer satisfaction ratings. We are devoted to assisting you at every stage of your journey. By utilizing TOPdesk, you can optimize your IT support with features like easy call registration, efficient resource planning, and insightful reporting options. Moreover, every aspect of your facilities services can be effectively managed through intuitive overviews, personalized task lists, and thoughtfully structured planners, ensuring that you stay organized and focused on what matters most. Ultimately, TOPdesk is here to empower your organization to thrive.