List of the Top 23 Incident Management Software for Linux in 2025

Swiftly address incidents with the Incident Management Software from HSI Donesafe. Our platform is tailored to streamline the entire incident handling process, allowing you to easily document, monitor, and resolve incidents. Whether dealing with minor incidents or major emergencies, HSI Donesafe equips you with the tools necessary to manage each scenario effectively, minimizing downtime and safeguarding your employees. Utilizing real-time analytics and automated processes, you can enhance response efficiency, boost communication, and promote accountability throughout your organization. For administrators, our no-code platform offers exceptional flexibility—easily modify settings as needed with our user-friendly drag-and-drop feature. Team members will appreciate the intuitive interface, which enables them to act quickly and knowledgeably, fostering a culture that prioritizes safety and proactive incident management. Enhance workforce safety and mitigate operational risks with a solution designed for efficient incident management and ongoing enhancement.

Serviceaide offers a user-friendly service management solution that can be deployed in a matter of weeks instead of taking months. You will experience a tangible return on investment with minimal administrative costs and swift implementation. This adaptable platform can be utilized either on-premises or through cloud services. Built on ITIL best practices, Serviceaide encompasses all the essential components your team needs. You have the flexibility to choose the environment that aligns with your technological, infrastructural, and compliance requirements. Furthermore, Serviceaide stands out as a comprehensive and cost-effective option, equipping IT personnel with the necessary tools to handle everything from ticketing to incident, change, and asset management efficiently. In addition to its robust functionalities, Serviceaide includes a virtual agent, self-service portals, and AI-driven features to enhance both analyst and user productivity. By automating processes across technical workflows and business services, organizations can significantly boost their operational agility. This makes Serviceaide not just a solution, but a strategic partner in driving business success.

With co-managed threat detection and response, deployment can occur in any location. ConnectWise SIEM, which was previously known as Perch, is a co-managed platform for threat detection and response, backed by a dedicated Security Operations Center. This solution is crafted to be both flexible and scalable, catering to businesses of all sizes while allowing customization to meet individual requirements. By utilizing cloud-based SIEM solutions, the time needed for deployment is significantly shortened from several months to just minutes. Our Security Operations Center actively monitors ConnectWise SIEM, providing users with access to essential logs. Additionally, threat analysts are available to assist you immediately upon the installation of your sensor, ensuring prompt support and response. This level of accessibility and expert guidance enhances your security posture right from the start.

Site24x7 offers an integrated cloud monitoring solution designed to enhance IT operations and DevOps for organizations of all sizes. This platform assesses the actual experiences of users interacting with websites and applications on both desktop and mobile platforms. DevOps teams benefit from capabilities that allow them to oversee and diagnose issues in applications and servers, along with monitoring their network infrastructure, which encompasses both private and public cloud environments. The comprehensive end-user experience monitoring is facilitated from over 100 locations worldwide, utilizing a range of wireless carriers to ensure thorough coverage and insight into performance. By leveraging such extensive monitoring features, organizations can significantly improve their operational efficiency and user satisfaction.

Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers. Grafana Cloud is Grafana Labs’ fully managed observability platform designed for scale, intelligence, and efficiency. Built on the open-source LGTM Stack—Loki for logs, Grafana for visualization, Tempo for traces, and Mimir for metrics—it delivers a complete, composable observability experience without operational overhead. Grafana Cloud leverages machine learning and intelligent data management to help teams optimize performance and control costs. Features like Adaptive Metrics and cardinality management automatically aggregate high-volume telemetry data for precision insights at a fraction of the cost. With AI-driven alerting and incident correlation, teams can detect anomalies faster, reduce alert fatigue, and focus on what matters most—system reliability and user experience. Grafana Cloud supports OLAP-style analysis through integrations with analytical databases and data warehouses, allowing teams to visualize and correlate multi-dimensional datasets alongside observability data. Seamlessly integrated with OpenTelemetry and hundreds of data sources, Grafana Cloud provides a single pane of glass for monitoring applications, infrastructure, and digital experiences across hybrid and multi-cloud environments. Backed by Grafana Labs’ global expertise and trusted by 5,000+ customers, it empowers organizations to achieve observability at scale—open, intelligent, and future-ready.

Manage Engine's EventLog Analyzer stands out as the most cost-effective security information and event management (SIEM) software in the market. This secure, cloud-based platform encompasses vital SIEM functionalities such as log analysis, log consolidation, user activity surveillance, and file integrity monitoring. Additional features include event correlation, forensic analysis of logs, and retention of log data. With its robust capabilities, real-time alerts can be generated, enhancing security response. By utilizing Manage Engine's EventLog Analyzer, users can effectively thwart data breaches, uncover the underlying causes of security challenges, and counteract complex cyber threats while ensuring compliance and maintaining a secure operational environment.

Are you overwhelmed by managing various tools for monitoring your servers and websites? Introducing Xitoring, an innovative SaaS solution that simplifies your infrastructure management. With a single command in the CLI, you can effortlessly establish extensive monitoring for numerous servers and websites in just a few minutes—eliminating the need for complicated setups. At the heart of Xitoring lies Xitogent, a nimble agent that gathers essential performance metrics directly from your servers. This capability provides you with real-time visibility into system performance, allowing you to spot potential issues before they escalate. By automating everyday tasks, Xitoring frees up your time and energy, enabling you to concentrate on driving innovation. Our worldwide network of probing nodes ensures that your systems are monitored continuously. Whether it’s detecting network failures or pinpointing resource shortages, we identify irregularities immediately and send alerts to the appropriate personnel through customizable notifications. This proactive stance not only reduces downtime but also improves overall reliability and enhances customer satisfaction. As a result, you can maintain a robust infrastructure while focusing on growing your business.

Sofvie stands out as the sole Operations Performance Platform tailored specifically to meet the demands of contemporary mining operations. Our mission is to assist industry leaders in cultivating safer workplaces, fostering engaged teams, and building enriching work cultures that propel performance to new heights. By utilizing Sofvie, your teams will have access to a platform that enhances safe production and improves visibility throughout the operation. Moreover, Sofvie aims to establish a workplace environment where employees feel secure, supported, included, and well-informed, which in turn boosts engagement and enables everyone to perform at their peak potential. Designed as a progressive web application, Sofvie is compatible with all modern devices, operating systems, and browsers, ensuring a user-friendly experience that encourages fast adoption. Our platform not only mitigates risks to both property and personnel but also strengthens communication channels, bridging gaps between teams effectively. Additionally, Sofvie identifies health and safety trends and supports the development of predictive models to enhance operational safety. With these features, Sofvie empowers mining operations to thrive while prioritizing the well-being of their workforce.

Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.

The Fusion Framework System software by Fusion Risk Management provides insights into your business operations, enabling you to comprehend its functioning and identify areas for improvement. With our platform, you can effortlessly and interactively examine all elements of your organization, facilitating the identification of significant risks and potential failure points. The adaptable nature of Fusion's integrated platform capabilities promotes enhanced resilience and efficiency, tailored specifically to your unique requirements. We are committed to supporting you at every stage of your journey toward more robust operations. You can effectively map the delivery of products and services that are vital to your business. Furthermore, our objective risk insights empower you to audit and analyze your operations, fostering continuous improvement. With the ability to plan, organize, and measure resilience and risk management activities confidently, organizations can thrive even in challenging circumstances. Additionally, by utilizing automation, businesses can minimize tedious manual tasks, allowing their teams to concentrate on more strategic, high-value initiatives.

OnStation stands out as the premier digital solution for stationing and project location specifically designed for road construction, infrastructure, and transportation initiatives. Our platform is relied upon by contractors, engineers, inspectors, and Department of Transportation professionals, effectively replacing outdated paper methods with cutting-edge GPS stationing, real-time geolocation, and comprehensive field documentation tools—all integrated into a user-friendly application. With the advantage of precise and automated stationing, project teams can swiftly retrieve essential details, measure distances accurately, confirm as-built conditions, and document their work seamlessly with photos and annotations. Whether overseeing highway paving, bridge construction, or site development, OnStation enhances communication, boosts efficiency, and accelerates the project closeout process, ultimately leading to more successful outcomes. Additionally, the comprehensive nature of our app empowers users to streamline their workflow, making project management simpler than ever.

VIRIMA is a cloud-based software platform that offers automated solutions for IT Asset Management, IT Service Management (ITSM), and IT Operations Management (ITOM). Its user-friendly interface and cost-effective deployment make it accessible for various organizations. By utilizing advanced infrastructure discovery and visualization features, VIRIMA connects business processes with the technology and services that support them. The unique automation features of the VIRIMA CMDB empower IT companies, regardless of their size, by enhancing their insight, control, and overall value. As a result, these organizations can effectively navigate the complexities and challenges posed by today’s ever-evolving and distributed IT environments. This comprehensive approach not only streamlines operations but also strengthens security measures across the IT landscape.

Transforming your field inspections into a digital format is a breeze with Smartflow. This platform allows you to digitize various aspects such as inspections, daily operations, routine checks, checklists, and much more. With Smartflow's intuitive drag-and-drop feature, you can design intricate workflows that give you complete oversight and customization to align with your business challenges and objectives. Additionally, you can seamlessly integrate data from various sources or systems while developing your workflows. Smartflow also delivers real-time analytics and comprehensive data reports that can be shared effortlessly with your clients, enhancing transparency and communication. By leveraging these features, you can significantly boost your operational efficiency and foster stronger client relationships.

Teams can enhance their on-call experience by leveraging automated tools for incident categorization, filtering, and analysis without incurring any costs. The Incident Insights tool effectively tracks metrics such as the number of incidents, mean time to acknowledge (MTTA), mean time to resolve (MTTR), and average priority level, while also utilizing machine learning to identify the most prevalent causes of incidents, allowing users to assess overall team performance and promote ongoing enhancements across various services and teams. Additionally, Shoreline boasts SOC 2 certification, ensuring that data security measures are integral to its architecture, including comprehensive encryption protocols for data both in transit and at rest. The design of Incident Insights guarantees that it functions as a read-only tool, which means it does not interfere with operational systems. This ensures that users can confidently analyze incident data without the risk of disrupting production environments.

This comprehensive solution is capable of conducting active, passive, and agent-driven evaluations. It provides considerable flexibility in assessing risks tailored to the unique needs of each organization. With its impressive, adaptable, and scalable scanning functionalities, SAINT distinguishes itself from competitors in the industry. Additionally, SAINT has collaborated with AWS to enhance the scanning experience for its users, leveraging AWS's effective scanning tools. Furthermore, SAINT provides Windows scanning agents to its subscribers, ensuring a wider reach. Security teams benefit from the ability to effortlessly schedule scans, customize them extensively, and adjust their configurations using sophisticated options to optimize performance. This level of detail allows organizations to maintain a robust security posture while adapting to evolving threats.

RingStor is an innovative enterprise focused on data management, providing a suite of software solutions geared towards digital asset backup, incident management, emergency action planning, and continuity of business strategies. The name RingStor reflects a sophisticated framework for data storage, and the company is recognized for its cost-effective, cross-platform, multi-tenant solutions that boast remarkable reliability and performance. Designed for quick implementation, these tools are flexible enough to cater to various infrastructure requirements while maintaining user-friendliness for streamlined management. By incorporating crucial elements, RingStor helps organizations effectively reduce the ramifications of disasters, minimizing the risk of significant interruptions. A standout product in their lineup, RingStor LifeJacket, functions as a powerful online platform that enables businesses to assess risks, document and track incidents, and create detailed emergency response and recovery plans. This SaaS offering empowers organizations to methodically prepare for potential disruptions, enhancing their resilience and operational continuity. In a constantly changing environment, RingStor equips businesses with the resources needed to fortify their preparedness and defend against unforeseen obstacles, ultimately securing a more stable future. Moreover, the company's commitment to innovation ensures that they stay ahead of industry trends, continually adapting their solutions to meet evolving client needs.

sam®, the EHS Base System, is an exceptional online software tool from secova designed for dynamic knowledge management. Recognized as one of the leading EHS software solutions available, sam® enables users to efficiently structure, record, and enhance their operational training and instructional course systems. With a user base exceeding 2.6 million and over 1,000 satisfied clients, it has proven to be an invaluable resource for organizations seeking to optimize their EHS processes. This software not only simplifies management tasks but also contributes to a safer and more compliant workplace environment.

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

We hold the title of the leading incident response service globally, dedicated to safeguarding against cyber threats through a synthesis of comprehensive response capabilities and real-time threat insights derived from over 3000 incidents annually, complemented by our extensive expertise. Reach out to us right away through our round-the-clock cyber incident hotlines for immediate assistance. Kroll's Cyber Risk experts are equipped to address the challenges posed by current and future threats. Our protective solutions, detection, and response strategies are bolstered by frontline intelligence gathered from more than 3000 incident reports each year. Taking preemptive action to secure your organization is crucial, as the landscape of potential attacks is continually evolving and becoming more complex. Enter Kroll's Threat Lifecycle Management, which offers holistic solutions for managing cyber risk that help identify vulnerabilities, assess the strength of your defenses, enhance controls, optimize detection methods, and effectively respond to any emerging threats. The need for robust cybersecurity measures has never been more critical in today’s digital environment.

You have the freedom to customize how TOPdesk operates according to your needs. Whether you want to handle incoming tickets or work alongside various service teams through a single platform, TOPdesk offers the tools to accommodate any organization, including ITSM, CAFM, and ESM. Our software is designed to enhance your customer support efforts, transcending the traditional boundaries of a service management tool. Since our inception in 1993, we have been dedicated to aiding organizations globally in enhancing their service delivery standards. Our commitment to your success is evident in our high customer satisfaction ratings. We are devoted to assisting you at every stage of your journey. By utilizing TOPdesk, you can optimize your IT support with features like easy call registration, efficient resource planning, and insightful reporting options. Moreover, every aspect of your facilities services can be effectively managed through intuitive overviews, personalized task lists, and thoughtfully structured planners, ensuring that you stay organized and focused on what matters most. Ultimately, TOPdesk is here to empower your organization to thrive.

At Swimlane, we believe the convergence of agentic AI and automation can solve the most challenging security, compliance, and IT/OT operations problems. Only Swimlane, the first and only AI hyperautomation platform for every security function, gives enterprises and MSSPs the scale and flexibility needed to integrate and automate across their entire security ecosystem. Swimlane’s roots in integrations and automation give us an edge when it comes to building an Agentic AI architecture for the future.

Achieve robust security across diverse cloud environments, workloads, and identities by implementing a comprehensive multi-cloud security strategy. Improve your operational efficiency through a unified cloud security platform that merges Sophos Cloud Native Security, consolidating various security tools for workload protection, cloud management, and entitlement oversight. This solution effortlessly connects with SIEM systems, collaboration platforms, workflows, and DevOps tools, promoting increased agility throughout your organization. It is critical for your cloud infrastructures to maintain resilience, be hard to breach, and possess quick recovery capabilities. Our wide-ranging, intuitive security and remediation options can be managed by your security personnel or provided through Managed Services, enabling you to enhance your cyber resilience in the face of modern security threats. Leverage our advanced detection and response (XDR) functionalities to identify and eliminate malware, exploits, misconfigurations, and suspicious activities effectively. Engage in proactive threat hunting, prioritize alerts intelligently, and automatically correlate security incidents to streamline investigation and response efforts, ensuring your security framework is consistently fortified. By adopting these proactive measures, your organization can markedly strengthen its defense against emerging cyber threats while fostering a culture of continuous improvement in security practices.

StackState’s observability platform, which is centered around topology and relationships, enhances the management of your ever-evolving IT landscape. By consolidating performance metrics from various monitoring solutions, it establishes a cohesive topology. This innovative platform provides the following benefits: 1. An 80% reduction in Mean Time to Repair (MTTR) by pinpointing the underlying issues and notifying the relevant teams with precise information. 2. A 65% decrease in outages through real-time integrated monitoring and improved strategic planning. 3. A threefold increase in the speed of software releases, allowing developers more time to focus on implementation. Discover the advantages for yourself by signing up for a free guided demo today: https://www.stackstate.com/schedule-a-demo, and take the first step toward transforming your IT operations.