List of the Top 7 Incident Response Software for New Relic in 2026

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

Datadog serves as a comprehensive monitoring, security, and analytics platform tailored for developers, IT operations, security professionals, and business stakeholders in the cloud era. Our Software as a Service (SaaS) solution merges infrastructure monitoring, application performance tracking, and log management to deliver a cohesive and immediate view of our clients' entire technology environments. Organizations across various sectors and sizes leverage Datadog to facilitate digital transformation, streamline cloud migration, enhance collaboration among development, operations, and security teams, and expedite application deployment. Additionally, the platform significantly reduces problem resolution times, secures both applications and infrastructure, and provides insights into user behavior to effectively monitor essential business metrics. Ultimately, Datadog empowers businesses to thrive in an increasingly digital landscape.

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

StackPulse revolutionizes incident response and management processes, ensuring a strong commitment to the reliability of software services. It provides Site Reliability Engineers, developers, and on-call personnel with vital context and the necessary authority to effectively analyze, tackle, and resolve incidents across the entire technology stack, regardless of size. By transforming the way engineering and operations teams approach software and infrastructure services, StackPulse presents a collaborative platform enriched with various incident management tools. Users can easily initiate teamwork through automated war room setups, streamlined data collection, and auto-generated postmortem reports. The insights gleaned during incidents lead to customized recommendations for playbooks and triggers, resulting in significant reductions in Mean Time to Recovery (MTTR) and improved compliance with Service Level Objectives (SLOs). Furthermore, StackPulse detects risks by examining distinct patterns within an organization’s monitoring, infrastructure, and operational data, providing tailored automated playbooks to meet specific organizational requirements. This innovative approach not only alleviates risks but also enhances team capabilities in managing operational challenges, ultimately fostering a more resilient software environment. As a result, organizations can achieve greater efficiency and reliability in their service delivery.

Harness is the world’s first AI-native software delivery platform designed to revolutionize the way engineering teams build, test, deploy, and manage applications with greater speed, quality, and security. By fully automating continuous integration, continuous delivery, and GitOps pipelines, Harness eliminates bottlenecks and manual interventions, enabling organizations to achieve up to 50x faster deployments and significant reductions in downtime. The platform simplifies infrastructure as code management, database DevOps, and artifact registry handling while fostering collaboration and reducing errors through automation. Harness’s AI-powered capabilities include self-healing test automation, chaos engineering with over 225 built-in experiments, and AI-driven incident triage for faster resolution and increased reliability. Feature management tools allow teams to deploy software confidently with feature flags and experimentation at scale. Security is deeply embedded with continuous vulnerability scanning, runtime protection, and supply chain governance, ensuring compliance without slowing delivery. Harness also offers intelligent cloud cost management that can reduce spending by up to 70%. The internal developer portal accelerates onboarding, while cloud development environments provide secure, pre-configured workspaces. With extensive integrations, developer resources, and customer success stories from companies like Citi, Ulta Beauty, and Ancestry, Harness is trusted to drive engineering excellence. Overall, Harness unifies AI and DevOps into a seamless platform that empowers teams to innovate faster and deliver with confidence.

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

Rootly is the modern, AI-driven incident management solution purpose-built for fast-moving engineering teams that prioritize reliability. It unifies on-call scheduling, automated incident workflows, AI root cause analysis, and post-incident retrospectives in a single, intuitive platform. Rootly integrates deeply with communication and collaboration tools like Slack, Teams, Jira, and Zoom, allowing responders to act, coordinate, and resolve issues without ever leaving their workspace. Its AI SRE engine not only diagnoses problems but also generates contextual suggestions, helping teams troubleshoot and restore services faster—often before full escalation. With automated data collection and report generation, Rootly eliminates the administrative burden traditionally associated with incident response. The platform also delivers AI-generated retrospectives, complete with timelines, action items, and Jira syncs, making continuous improvement effortless. Engineers benefit from human-centered design that prioritizes usability, context awareness, and prevention. Scalable and extensible by design, Rootly connects easily through APIs, Terraform providers, and custom integrations for complex environments. Its proven results—faster resolutions, reduced on-call fatigue, and measurable ROI—make it a trusted choice for companies like Webflow, Dropbox, Nvidia, and Tripadvisor. Altogether, Rootly empowers teams to prevent incidents, respond with confidence, and build a culture of reliability that scales with their growth.