List of the Top 25 Incident Response Software for ServiceNow in 2026

NeuBird AI is pioneering a new category of AI for IT operations with its Production Ops Platform, helping IT Ops, SRE, and DevOps teams prevent incidents, resolve issues in minutes, and continuously optimize production cloud environments. By replacing manual investigation with real-time, AI-driven insights, NeuBird enables teams to operate more efficiently and innovate faster. For more information, visit neubird.ai.

Daylight merges state-of-the-art agentic AI with exceptional human expertise to provide a sophisticated managed detection and response service that goes beyond simple alerts, aiming to “take command” of your cybersecurity framework. It guarantees thorough surveillance of your entire ecosystem, ensuring there are no blind spots, while offering protection that is sensitive to context and evolves in response to your systems and past incidents, including interactions on platforms such as Slack. This service is recognized for its remarkably low false positive rates, the fastest detection and response times in the sector, and smooth integration with your current IT and security infrastructure, supporting an endless array of platforms and connections while offering actionable insights via AI-enhanced dashboards without excessive distractions. By choosing Daylight, you gain access to genuine all-encompassing threat detection and response without requiring escalations, coupled with continuous expert support, customized response workflows, and extensive visibility across your environment, leading to measurable improvements in analyst productivity and response times, all aimed at shifting your security operations from a reactive to a proactive command strategy. This comprehensive strategy not only empowers your security team but also significantly strengthens your defenses against the ever-evolving threats present in the digital realm, ensuring that your organization remains resilient and prepared for future challenges.

Guardz is the unified cybersecurity platform built for MSPs. We consolidate the essential security controls, including identities, endpoints, email, awareness, and more, into one AI-native framework designed for operational efficiency. With an identity-centric approach, an elite threat hunting team, and 24/7 AI + human-led MDR, Guardz transforms cybersecurity from reactive defense into proactive protection.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

The Dynatrace software intelligence platform transforms organizational operations by delivering a distinctive blend of observability, automation, and intelligence within one cohesive system. Transition from complex toolsets to a streamlined platform that boosts automation throughout your agile multicloud environments while promoting collaboration among diverse teams. This platform creates an environment where business, development, and operations work in harmony, featuring a wide range of customized use cases consolidated in one space. It allows for proficient management and integration of even the most complex multicloud environments, ensuring flawless compatibility with all major cloud platforms and technologies. Acquire a comprehensive view of your ecosystem that includes metrics, logs, and traces, further enhanced by an intricate topological model that covers distributed tracing, code-level insights, entity relationships, and user experience data, all provided in a contextual framework. By incorporating Dynatrace’s open API into your existing infrastructure, you can optimize automation across every facet, from development and deployment to cloud operations and business processes, which ultimately fosters greater efficiency and innovation. This unified strategy not only eases management but also catalyzes tangible enhancements in performance and responsiveness across the organization, paving the way for sustained growth and adaptability in an ever-evolving digital landscape. With such capabilities, organizations can position themselves to respond proactively to challenges and seize new opportunities swiftly.

OnPage is a comprehensive incident management platform that seamlessly integrates with a secure mobile application, enhancing the effectiveness of response teams and maximizing their digital technology investments. With robust escalation features, on-call capabilities, and continuous notifications, OnPage guarantees that essential alerts reach IT and healthcare professionals without delay. Trusted by various organizations, OnPage helps manage vital notifications, whether the goal is to decrease IT infrastructure downtime or to expedite incident response times in medical settings. This platform plays a crucial role in enhancing communication across multiple sectors, including healthcare, IT support, and manufacturing. OnPage ensures that critical messages are delivered to the appropriate individuals promptly, and users can monitor the progress of each notification thanks to detailed, time-stamped audit trails. This level of tracking not only boosts accountability but also enhances overall operational efficiency.

Security organizations leveraging the SureViews Operations SaaS suite are able to handle events with agility, reliability, and security, leading to improved security outcomes. This platform provides an integrated dashboard to oversee all alarms and events received by the Security Operations Center (SOC) from a variety of systems, devices, and sources. Essential response tools—including geospatial maps, action plans, nearby camera feeds, and contact directories—are all accessible on a single screen. Alarms are methodically categorized and prioritized, allowing operators to focus on the most urgent incidents first. This streamlining negates the necessity to toggle between different systems, as every event is handled consistently, which significantly enhances productivity and security effectiveness. Furthermore, SureView’s Field Operations tool promotes effective communication between SOC teams and field staff by supplying real-time information regarding the location and status of both personnel and critical assets, thereby boosting overall operational efficiency. With these advanced features, organizations can effectively respond to incidents and maintain an elevated level of situational awareness, ensuring a proactive approach to security management. This comprehensive solution ultimately supports a more resilient and responsive security infrastructure.

SIRP is a non-code, risk-oriented SOAR platform that unifies all security teams to deliver consistent and effective results through a singular interface. It supports Security Operations Centers, Incident Response (IR), Threat Intelligence (VM), and Security Operations Centers (SOCs) by integrating various security tools along with advanced automation and orchestration capabilities. This platform features a NO-code SOAR solution equipped with a unique security scoring engine that assesses risk levels tailored to your organization based on alerts, vulnerabilities, and incidents. Security teams can effectively map risks to specific assets, allowing them to prioritize their responses more efficiently across the board with this detailed methodology. By centralizing all security functions and tools into an accessible format, SIRP significantly reduces the time security teams spend on tasks, saving them thousands of hours annually. Additionally, SIRP's user-friendly drag-and-drop playbook builder simplifies the creation and implementation of best practice security protocols. Ultimately, SIRP enhances security operations by streamlining processes and optimizing resource allocation for better overall protection.

TaskCall is an all-encompassing platform designed specifically for the automation of incident response and management, catering to the needs of IT and DevOps professionals. It boasts an array of features such as on-call scheduling, AIOps functionalities, automated workflows, real-time call routing, comprehensive analytics, communication tools for stakeholders, and various integration options. Organizations across multiple sectors, including retail, healthcare, financial services, and government institutions, depend on this solution. By leveraging TaskCall, companies can significantly improve their capacity to detect, respond to, and resolve incidents promptly, which ultimately minimizes downtime and enhances teamwork among staff members. Additionally, the platform's advanced analytics capabilities allow teams to refine their incident management strategies continuously, ensuring that they are always improving their performance and efficiency. With the growing complexity of IT environments, the importance of such a solution cannot be overstated.

Cyble stands at the forefront of cybersecurity innovation as the world’s first AI-native, intelligence-driven platform engineered to outpace cyber adversaries and protect digital assets with autonomous precision. Built on its Gen 3 Agentic AI architecture, which combines neural and vector memory orchestrated by autonomous agents, Cyble delivers real-time, self-driving defense that predicts threats up to six months ahead and automates incident response. Its comprehensive cybersecurity portfolio includes attack surface management to identify and reduce vulnerabilities, vulnerability management with advanced scanning and remediation, brand intelligence to safeguard online reputation, and continuous dark web monitoring for early threat detection. Cyble serves governments, enterprises, and security teams worldwide, providing unmatched visibility and proactive defense capabilities. The platform integrates seamlessly with security operations centers (SOCs) and threat intelligence platforms to provide 360-degree threat visibility. Cyble’s extensive research arm, CRIL, publishes detailed vulnerability reports, threat actor profiles, and expert analysis to keep clients informed of emerging cyber risks. By leveraging autonomous incident response and AI-powered takedown bots, Cyble minimizes response time and operational burden on security teams. It complies with ISO 27001, GDPR, and SOC 2 standards, ensuring enterprise-grade security and privacy. The company offers personalized demos and continuous support, helping organizations transform their cybersecurity posture with scalable, innovative solutions. Cyble’s commitment to AI-driven innovation and real-time threat intelligence positions it as a trusted partner in the global fight against cybercrime.

NudgeBee is an AI-powered Agents and Agentic Workflow platform designed for modern SRE, CloudOps, DevOps, and platform engineering teams. It helps organizations reduce MTTR, cut cloud waste, automate Day-2 operations, and scale infrastructure management without increasing headcount. The platform delivers immediate value through pre-built AI Assistants: an AI SRE Agent for automated incident triage, root cause analysis, and remediation guidance; an AI FinOps Assistant for continuous cloud and Kubernetes cost optimization; and an AI K8sOps Agent for natural-language cluster operations and maintenance. These assistants work out of the box, no model training or prompt engineering required. For processes unique to your environment, NudgeBee's visual no-code Workflow Builder provides 20+ action categories, 25+ production-ready templates, and AI-native nodes including A2A (Agent-to-Agent) and MCP (Model Context Protocol) support. Teams can build workflows that span multiple clouds, Kubernetes clusters, databases, ticketing systems, and communication channels, all with human-in-the-loop approval gates. What makes NudgeBee different is a live semantic Knowledge Graph that understands your infrastructure topology in real time. Zero data ingestion, the platform queries your existing observability tools (Prometheus, Datadog, Grafana, Loki, and 49+ others) in place, eliminating data egress costs and compliance concerns. Enterprise-ready with RBAC, MFA, immutable audit trails, BYOM (Bring Your Own Model supports GPT, Claude, Gemini, Bedrock, Ollama etc), and flexible deployment options including self-hosted, cloud-SaaS, and on-prem managed. SOC-2 Type II compliant and ISO 27001 certified.

More than 1,000 organizations globally rely on Resolver’s software for security, risk management, and compliance. This includes a diverse range of sectors such as healthcare, educational institutions, and vital infrastructure entities like airports, utility companies, manufacturers, hospitality businesses, technology firms, financial services, and retail outlets. For those in leadership roles focused on security and risk management seeking innovative methods to handle incidents and mitigate risks, Resolver offers a pathway to transition from merely addressing incidents to gaining valuable insights. With its comprehensive solutions, Resolver empowers organizations to enhance their overall risk management strategies effectively.

xMatters functions as an intelligent communication platform designed to optimize essential business processes, especially in the realms of IT operations, DevOps, and major incident management. Trusted by over 1000 global organizations, xMatters delivers sophisticated communication tools that enhance IT management efficiency, guarantee business continuity, promote employee engagement, and elevate customer interactions. The platform is distinguished by its remarkable reliability and innovative features, proving itself to be an essential asset for contemporary businesses. Additionally, its functionalities are regularly updated to adapt to the ever-evolving demands of organizations in today's fast-paced landscape, ensuring that users are always equipped with the latest advancements in communication technology.

Activu enhances visibility and collaboration for individuals tasked with overseeing essential operations or incidents, ensuring they can act proactively. With our solutions, customers have the ability to view, share, react, and converse about events in real time, providing necessary context that improves incident management, decision-making, and overall response efficiency. The software, systems, and services offered by Activu positively impact billions worldwide, demonstrating its extensive reach and effectiveness. Established in 1983, Activu was the first American company to pioneer video wall technology, and currently, over 1,000 control rooms depend on its innovative solutions for their critical monitoring needs.

Netwrix Threat Manager is a comprehensive threat detection and response platform designed to protect organizations from advanced cyber threats. It leverages machine learning and behavioral analytics to monitor user activity and detect anomalies across IT environments. The platform provides visibility into systems such as Active Directory, Entra ID, and file servers, helping identify suspicious actions in real time. It detects threats like ransomware, insider activity, unauthorized access, and abnormal user behavior. Netwrix Threat Manager connects events into detailed attack chains, allowing security teams to understand how incidents develop. This makes it easier to investigate threats and respond effectively. The platform includes automated response features that can block malicious actions and contain threats immediately. It also uses honeytoken deception techniques to detect attackers attempting to access sensitive accounts or data. Netwrix Threat Manager provides detailed logs and insights that support auditing and compliance efforts. It helps reduce response times by prioritizing high-risk threats and providing actionable information. The platform integrates with existing security infrastructure, making it easier to deploy and manage. Its scalable design supports organizations of different sizes and industries. By combining detection, investigation, and response capabilities, it helps organizations strengthen their overall cybersecurity defenses.

Harness is the world’s first AI-native software delivery platform designed to revolutionize the way engineering teams build, test, deploy, and manage applications with greater speed, quality, and security. By fully automating continuous integration, continuous delivery, and GitOps pipelines, Harness eliminates bottlenecks and manual interventions, enabling organizations to achieve up to 50x faster deployments and significant reductions in downtime. The platform simplifies infrastructure as code management, database DevOps, and artifact registry handling while fostering collaboration and reducing errors through automation. Harness’s AI-powered capabilities include self-healing test automation, chaos engineering with over 225 built-in experiments, and AI-driven incident triage for faster resolution and increased reliability. Feature management tools allow teams to deploy software confidently with feature flags and experimentation at scale. Security is deeply embedded with continuous vulnerability scanning, runtime protection, and supply chain governance, ensuring compliance without slowing delivery. Harness also offers intelligent cloud cost management that can reduce spending by up to 70%. The internal developer portal accelerates onboarding, while cloud development environments provide secure, pre-configured workspaces. With extensive integrations, developer resources, and customer success stories from companies like Citi, Ulta Beauty, and Ancestry, Harness is trusted to drive engineering excellence. Overall, Harness unifies AI and DevOps into a seamless platform that empowers teams to innovate faster and deliver with confidence.

Shoreline stands out as the sole cloud reliability platform that enables DevOps engineers to create automations in just minutes while permanently resolving issues. Its state-of-the-art "Operations at the Edge" architecture deploys efficient agents to run seamlessly in the background on every monitored host. These agents can function as a DaemonSet within Kubernetes or as an installed package on virtual machines (using apt or yum). Additionally, the Shoreline backend can either be hosted by Shoreline on AWS or set up in your own AWS virtual private cloud. With sophisticated tools designed for top-tier Site Reliability Engineers (SREs), along with Jupyter-style notebooks that cater to the wider team, troubleshooting and resolving issues becomes a straightforward task. The platform accelerates the automation creation process by an impressive 30 times, enabling operators to oversee their entire infrastructure as if it were a single entity. By handling the complex processes of establishing monitors and crafting repair scripts, Shoreline allows customers to focus on merely adjusting configurations to suit their specific environments. This comprehensive approach not only enhances efficiency but also empowers teams to maintain operational excellence with minimal effort.

Rootly is the modern, AI-driven incident management solution purpose-built for fast-moving engineering teams that prioritize reliability. It unifies on-call scheduling, automated incident workflows, AI root cause analysis, and post-incident retrospectives in a single, intuitive platform. Rootly integrates deeply with communication and collaboration tools like Slack, Teams, Jira, and Zoom, allowing responders to act, coordinate, and resolve issues without ever leaving their workspace. Its AI SRE engine not only diagnoses problems but also generates contextual suggestions, helping teams troubleshoot and restore services faster—often before full escalation. With automated data collection and report generation, Rootly eliminates the administrative burden traditionally associated with incident response. The platform also delivers AI-generated retrospectives, complete with timelines, action items, and Jira syncs, making continuous improvement effortless. Engineers benefit from human-centered design that prioritizes usability, context awareness, and prevention. Scalable and extensible by design, Rootly connects easily through APIs, Terraform providers, and custom integrations for complex environments. Its proven results—faster resolutions, reduced on-call fatigue, and measurable ROI—make it a trusted choice for companies like Webflow, Dropbox, Nvidia, and Tripadvisor. Altogether, Rootly empowers teams to prevent incidents, respond with confidence, and build a culture of reliability that scales with their growth.

Cydarm functions as an all-in-one solution for overseeing responses to cybersecurity incidents, specifically designed to improve the collaboration and management of cyber events by security operations teams within organizations. It covers the full spectrum of the incident response lifecycle, equipping teams to effectively detect, analyze, investigate, respond to, and document cybersecurity incidents within a unified framework. This platform serves as a secure case management system, enabling the collection, analysis, and monitoring of alerts from various security tools, which enhances visibility into potential threats across the network. Furthermore, Cydarm integrates effortlessly with existing security infrastructures, such as SIEM systems, messaging platforms, authentication solutions, and IT service management tools, which allows for automatic alert and case creation while promoting teamwork among teams using their current resources. In addition, by consolidating incident management processes, Cydarm empowers organizations to react more swiftly and efficiently to the ever-changing landscape of cyber threats. Consequently, this comprehensive approach not only streamlines incident management but also fosters a proactive security posture that is essential for modern organizations.

D3 Security stands at the forefront of Security Orchestration, Automation, and Response (SOAR), assisting prominent global organizations in refining their security operations through intelligent automation. With the rise of cyber threats, security teams frequently face the challenges of excessive alerts and fragmented tools. D3's Smart SOAR addresses these issues by providing streamlined automation, user-friendly playbooks without coding requirements, and limitless, vendor-supported integrations, all aimed at enhancing security effectiveness. One of the standout features of Smart SOAR is its Event Pipeline, which serves as a vital resource for both enterprises and Managed Security Service Providers (MSSPs) by simplifying the alert-handling process through automated data normalization, threat assessment, and the automatic dismissal of false alarms—ensuring that only authentic threats are escalated to security analysts. Upon the detection of a legitimate threat, Smart SOAR consolidates alerts alongside comprehensive contextual information to generate high-fidelity incidents, equipping analysts with a thorough understanding of the attack scenario. Clients utilizing this system have experienced reductions of up to 90% in both mean time to detect (MTTD) and mean time to respond (MTTR), enabling them to concentrate on preemptive strategies to thwart potential attacks. Furthermore, in 2023, more than 70% of our clientele transitioned from their previous SOAR solutions to D3, highlighting our effectiveness in the field. If you're discontented with your current SOAR, we offer a reliable program designed to realign your automation strategies effectively. This commitment to innovation ensures that organizations can stay ahead of emerging threats while optimizing their security operations.

Darktrace revolutionizes cybersecurity with its ActiveAI Security Platform, leveraging self-learning AI to provide proactive defense and real-time threat detection across an organization’s entire infrastructure. The platform ingests and analyzes data from a variety of sources, including internal native systems, third-party security tools, and cloud applications, offering unparalleled visibility into security posture and attack paths. Darktrace’s AI continuously correlates incidents, enabling the system to detect threats that are previously unseen, including zero-day threats. Through automation, Darktrace not only investigates alerts but also provides autonomous responses, helping security teams prioritize critical threats and take immediate action. The platform also aids in exposure management, phishing simulations, and red and blue team exercises, offering a comprehensive suite of tools to address vulnerabilities before they can be exploited. By reducing manual intervention, Darktrace enables faster triage, decreases containment times, and enhances efficiency across security operations. Its ability to protect diverse environments, including IT, OT, endpoints, and identity systems, makes it a complete cybersecurity solution for modern enterprises.

At Swimlane, we believe the convergence of agentic AI and automation can solve the most challenging security, compliance, and IT/OT operations problems. Only Swimlane, the first and only AI hyperautomation platform for every security function, gives enterprises and MSSPs the scale and flexibility needed to integrate and automate across their entire security ecosystem. Swimlane’s roots in integrations and automation give us an edge when it comes to building an Agentic AI architecture for the future.

Resolve stands as the leading platform for IT automation and orchestration, driving over a million automations daily that range from straightforward, high-frequency tasks to intricate processes that surpass conventional expectations. With over ten years of expertise in the realm of automation, we have developed an intelligent orchestration platform tailored to meet the escalating needs of IT Operations and Network Operations teams. Each day, Resolve enables millions of automations, many of which exceed what one might believe is achievable. It may seem unbelievable, yet our satisfied customers can attest to successfully automating complex processes like PIM testing, rapid updates to active load balancers, swift CUCM onboarding, comprehensive end-to-end patch management, and interactions with Watson for natural language processing. Additionally, they efficiently manage infrastructure across various networks, including segregated systems and hybrid cloud environments. Explore further to discover the innovative methods that empower our capabilities.

Elevate your investigative workflows and improve analyst productivity with a cutting-edge XDR Cybersecurity Solution. The Respond Analyst™, driven by an XDR Engine, simplifies the discovery of security threats by converting labor-intensive monitoring and preliminary evaluations into thorough and consistent investigations. Unlike other XDR solutions, the Respond Analyst utilizes probabilistic mathematics and integrated reasoning to correlate distinct pieces of evidence, accurately assessing the probability of harmful and actionable incidents. This innovative approach significantly reduces the burden on security operations teams, enabling them to dedicate more time to proactive threat hunting instead of sifting through false alarms. Additionally, the Respond Analyst allows users to choose top-tier controls to strengthen their sensor framework. It also integrates effortlessly with leading security vendor solutions across essential domains such as EDR, IPS, web filtering, EPP, vulnerability scanning, authentication, and more, ensuring a holistic defense strategy. With these advanced functionalities, organizations can anticipate not only quicker response times but also a significantly enhanced overall security posture. Ultimately, the Respond Analyst represents a transformative shift in how security teams approach threat management and incident response.

7AI represents a state-of-the-art security platform aimed at optimizing and improving the entire lifecycle of security operations through the use of sophisticated AI agents that quickly analyze security alerts, draw conclusions, and take action, thereby reducing processes that once took hours down to just minutes. Unlike traditional automation solutions or AI helpers, 7AI incorporates specialized, context-sensitive agents that are meticulously designed to minimize errors and operate autonomously; these agents gather alerts from multiple security platforms, enhance and correlate data across various sources such as endpoints, cloud services, identity management, email, and network systems, ultimately producing thorough investigations complete with evidence, narrative overviews, inter-alert correlations, and audit trails. This platform delivers a holistic security solution covering everything from detection to alert triage, effectively sifting through irrelevant information and reducing false positives by as much as 95% to 99%, while also simplifying investigations through extensive data gathering and expert analysis. Moreover, it facilitates integrated incident-case management by automatically creating cases, fostering team collaboration, and ensuring seamless transitions, which collectively improve the efficiency of security operations. By adopting this innovative methodology, 7AI not only refines security workflows but also enables organizations to address threats with greater effectiveness and speed, ultimately leading to a safer operational environment. In essence, 7AI is revolutionizing how security teams function, making them more proactive and less reactive in the face of ever-evolving threats.