List of the Top 5 ITSM Software for NorthStar Navigator in 2025

Pliant provides a comprehensive solution for IT Process Automation that streamlines, improves, and secures the automation creation and implementation process for teams. By reducing the potential for human error, ensuring compliance, and enhancing overall productivity, Pliant proves to be an essential tool. Users can effortlessly integrate existing automation or create new workflows through a centralized orchestration interface. The platform ensures reliable governance while maintaining compliance through its practical, built-in features. Pliant simplifies the process by abstracting numerous vendor APIs into intelligent action blocks, allowing users to utilize a drag-and-drop functionality, which removes the need for repetitive coding tasks. Citizen developers can efficiently build consistent and effective automation across multiple platforms, services, and applications within minutes, thus maximizing the value of their entire technology ecosystem from one interface. Moreover, with the ability to incorporate new APIs in as little as 15 business days, Pliant guarantees that any unique requirements will be met promptly, ensuring your automation capabilities remain current. This level of efficiency not only empowers teams to adapt quickly but also fosters innovation in a fast-evolving tech environment. Additionally, the platform's user-friendly design encourages collaboration among team members, further enhancing productivity and streamlining workflows.

Jira Service Management, previously known as Jira Service Desk, equips Dev/Ops teams to operate at a rapid pace, enabling them to swiftly adapt to business shifts while delivering exceptional service experiences for both customers and employees. Customize Jira Service Management to meet your unique requirements, allowing every team member—from IT to legal and HR—to establish a service desk in no time and scale it as necessary. Experience the benefits of providing outstanding service rapidly, free from the complexities and expenses often associated with traditional ITSM solutions. This open and collaborative platform facilitates work tracking across the entire organization. You can seamlessly connect issues in Jira and integrate data from various software development tools, enriching your IT support and operations teams with valuable contextual insights for immediate incident response, request management, and change implementation. Additionally, you can mitigate risks and enhance customer outcomes, expediting essential development tasks, reducing reliance on manual processes, and implementing changes swiftly while maintaining a comprehensive audit trail for each modification. By leveraging these capabilities, organizations can foster a more agile and efficient environment that ultimately leads to better service delivery.

Adopt digital workflows and witness the growth of your team. By utilizing cutting-edge solutions, your organization can significantly improve efficiency and promote heightened employee involvement. ServiceNow transforms traditional manual processes into streamlined digital workflows, ensuring that employees and customers alike benefit from timely and efficient support. With ServiceNow, you not only access digital workflows that enhance user satisfaction but also amplify overall productivity for both employees and the organization. Our platform simplifies complex tasks through a cohesive cloud system known as the Now Platform, which is a smart and intuitive solution designed for contemporary work settings. You have the option to choose from our ready-made workflows or create bespoke applications tailored to your specific requirements. Built on the Now Platform, our extensive product lineup addresses vital IT, Employee, and Customer Workflows, offering the enterprise solutions essential for a comprehensive digital evolution. Elevate the experiences you provide and unlock the productivity you desire, now further enhanced with built-in mobile capabilities for daily tasks throughout your organization. Transitioning to digital workflows is not merely advantageous; it is crucial for remaining competitive in the rapidly evolving business environment, as it empowers teams to adapt and thrive in challenging conditions.

Enhance and protect your teams in both cloud settings and edge locations by leveraging Ivanti Neurons, a hyperautomation solution tailored for the Everywhere Workplace. The process of harnessing the advantages of self-healing technology has become incredibly simple. Picture the ability to detect and resolve issues automatically, often before your users even notice them. Ivanti Neurons transforms this vision into reality. By employing sophisticated machine learning and comprehensive analytics, it empowers you to tackle potential challenges proactively, thus ensuring that your productivity is seamlessly maintained. With the elimination of troubleshooting tasks from your agenda, user experiences can be significantly improved, regardless of where your business operates. Ivanti Neurons not only fortifies your IT infrastructure with actionable real-time intelligence but also enables devices to self-repair and self-secure while providing users with a customized self-service interface. Elevate your users, your team, and your organization to achieve greater success in every environment with Ivanti Neurons. From day one, Ivanti Neurons delivers value through immediate insights that allow you to minimize risks and prevent breaches in seconds, making it a crucial asset for contemporary businesses. The advanced features it offers can elevate your organization’s resilience and efficiency to unprecedented levels. Ultimately, embracing Ivanti Neurons positions your business for sustained growth and innovation in an ever-evolving digital landscape.

BMC Helix Remedyforce is a comprehensive IT service management solution tailored for mid-sized enterprises, designed to scale in alignment with their specific needs. Utilizing the robust Salesforce cloud infrastructure, it seamlessly combines IT operations management (ITOM) with sophisticated cognitive capabilities, thereby improving organizational efficiency, compliance, and security. The platform boasts an intelligent, omni-channel self-service experience enriched with Chatbots that engage users across diverse platforms, including Skype, Slack, mobile, and web interfaces. Developed on the Salesforce Platform™, Remedyforce integrates process automation with industry-leading practices while offering an intuitive user interface that enhances IT productivity and encourages innovation. This solution is meticulously designed to remove unnecessary complexities, allowing users to swiftly realize its benefits. By emphasizing agility and flexibility, BMC Helix Remedyforce emerges as the premier service and support platform for modern IT settings, appealing to businesses that aim to optimize their operational processes and enhance rapid IT performance. It not only facilitates a streamlined approach to technological management but also enables organizations to concentrate on delivering substantial value to their stakeholders. In an evolving digital landscape, BMC Helix Remedyforce empowers organizations to adapt quickly to change and maintain a competitive edge.