List of the Top 25 Knowledge Management Software for X (Twitter) in 2025

Supportbench stands out as a B2B customer support platform that offers scalability and affordability, providing features typically priced five times higher. Unlike conventional ticketing systems that rely on a collection of unrelated products, Supportbench was designed as a cohesive solution to manage all essential functions, boasting a support team that others aspire to emulate. Our goal is to simplify business-to-business relationships, making them easy to oversee, which allows you to grow your connections without hassle. We prioritize assisting teams that support other businesses by streamlining the complexities inherent in high-volume environments. Supportbench equips mid-sized companies with enterprise-grade tools that enhance customer retention, boost automation, and reduce costs. Our extensive features include customizable surveys, including NPS and CSAT, seamless CRM integrations like Salesforce, real-time analytics, built-in scheduling tools, a comprehensive knowledge base, an efficient support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times, and much more. When it comes to client feedback, our reviews speak volumes about the quality of our services and user satisfaction. 🎤

The hyper Content & Digital Asset Management Server empowers organizations to fully manage their digital assets while streamlining processes and lowering expenses. By seamlessly integrating rich content into the workflows of internal and external teams, it enhances accessibility. Collaborative approval mechanisms ensure that process control is maintained throughout. Additionally, utilizing Social Media Networks facilitates the sharing of this content effectively. For optimal promotion and success of rich content, it is beneficial to develop tailored Brand Portals that resonate with your audience. This approach not only enhances brand visibility but also fosters stronger connections with stakeholders.

In 2024, LiveAgent stands out as the top-rated help desk software for small and medium-sized businesses, receiving exceptional reviews. With its incredibly fast chat widget, this platform serves more than 150 million users across the globe. LiveAgent is a comprehensive, web-based system that combines live chat and helpdesk functionalities. It harnesses the versatility of a universal email service, live chat, an integrated call center, and a powerful customer portal. With over 175 valuable features—including sophisticated automation tools, customizable rules, and tags—along with more than 195 integrations, LiveAgent caters to diverse business needs. Companies like BMW, Yamaha, Huawei, and Oxford University have chosen LiveAgent to elevate their customer service experience. There’s no need for a credit card; you can begin your free one-month trial today and discover the benefits for yourself. Unlock your customer service potential with LiveAgent and see the difference firsthand.

1) Effortlessly enhance customer satisfaction Coordinate interactions across various platforms Provide prompt and reliable customer support through email, phone, chat, WhatsApp Business, and additional social media channels all from a unified interface. 2) Enhance your support staff's efficiency Minimize time spent on tedious and repetitive tasks by utilizing sophisticated automation rules, allowing for quicker resolution of customer inquiries without the need to expand your team. 3) Facilitate smooth self-service options Empower customers to find solutions independently by creating a branded knowledge hub and providing immediate answers through AI-driven chatbots. 4) Monitor your customer satisfaction goals closely Leverage customizable analytics and reports to assess your team's performance, pinpoint issues before they escalate, and ensure you are aligned with your customer satisfaction targets. Support your team's ability to work remotely without interruptions 1) A user-friendly platform that simplifies the onboarding experience, making it accessible for all users 2) A cloud-based solution that allows support agents to work comfortably from their laptops or mobile devices, ensuring flexibility 3) Over 650 innovative applications available for seamless integration, enabling you to establish comprehensive support workflows that cater to your needs. Additionally, this versatility allows for continuous improvement and adaptation of your customer service strategies.

eXo Platform serves as an open-source digital workplace tailored for the needs of expanding teams and businesses. Comprehensive and adaptable, eXo Platform offers an extensive range of functionalities, including knowledge sharing, document and content management, alongside social interaction and collaborative tools for projects and tasks, all seamlessly integrated into a single solution. By utilizing eXo Platform, organizations can foster connections, enhance engagement, and incentivize their employees, customers, and partners through its innovative social and gamification features, ultimately driving productivity and satisfaction.

Notion is a powerful and intuitive collaboration tool that transforms the way teams and individuals manage their projects, documents, and knowledge. The platform supports everything from document creation and comprehensive wikis to project management, offering a highly flexible workspace that adapts to a wide variety of workflows. Notion allows teams to centralize all their information in one place, making it easier to stay organized and collaborate effectively. With its AI-powered features, users can automate smart task management, generate content quickly, and easily access data and insights from integrated apps such as Google Drive, Slack, and Figma. Whether you are working in a small team or a large enterprise, Notion is a customizable platform that centralizes your resources, streamlines your workflow, and significantly enhances productivity by keeping everything you need in one cohesive space.

Experience immediate joy and quick communication with Zoho Desk's integrated Chat widget, enabling rapid responses to customer inquiries. The chat feature embedded within Zoho Desk ensures that you are readily available to assist customers who may struggle to find information in your Help Center. Customers can quickly reach out to your agents for prompt answers and support, enhancing their experience. For more intricate issues, agents have the ability to transform chat discussions into tickets, ensuring proper tracking and resolution. All context from chat interactions is stored, eliminating any potential delays in service. Furthermore, chat tickets can be assigned to your team's reliable specialists, promoting accountability. Zoho Desk also facilitates the delegation of tickets from various channels to designated agents and teams, streamlining workflow and enhancing efficiency, ultimately contributing to customer peace of mind. This seamless integration fosters a more connected relationship between your team and clients.

User.com serves as a comprehensive software solution for marketing automation, enabling effective communication with customers while managing relationships efficiently. This all-in-one platform is equipped with a wide array of features, offering powerful tools that cater to sales, marketing, and support needs. Various communication options—including email marketing, mobile push notifications, SMS messaging, and call center integration—ensure a seamless experience for every visitor. Additionally, you can track and analyze all your data in one centralized location, with the ability to customize the display to focus on the key metrics that matter most, facilitating prompt and informed decision-making. By consolidating these functionalities, User.com enhances your capability to engage with customers across multiple channels effectively. Are you prepared to experience these benefits firsthand? Sign up today for a free trial at User.com!

Quip transforms the productivity of sales teams by rethinking conventional sales processes through the incorporation of live Salesforce data and collaborative documents. This innovative platform enables Salesforce users to redefine essential tasks such as Account Planning, Mutual Close Plans, and Qualification Notes, simplifying the standardization, automation, and integration of real-time documents within Salesforce records. By centralizing both work and communication, Quip allows your team to efficiently manage and accomplish their tasks from a unified platform. Additionally, the ability to embed spreadsheets within documents provides crucial context, empowering your team to make well-informed and strategic decisions. With integrated chat features available in every document and spreadsheet, as well as dedicated chat rooms and individual messaging options, Quip significantly enhances collaboration and optimizes workflow. This comprehensive strategy not only fosters smarter teamwork but also leads to improved business performance, ensuring that teams can navigate their objectives with greater ease and effectiveness. Ultimately, adopting Quip can fundamentally shift how sales teams operate, driving them toward success with streamlined processes and enhanced collaboration.

The essential tools required for running a thriving online business are available in one place. This user-friendly software encompasses chatbots, email marketing, and marketing automation, making it a comprehensive solution. With Gist’s integrated platform, there’s no need to juggle various subscriptions, streamlining your operations significantly. Your team can focus on understanding customer needs without the hassle of switching between different tools. Features like chatbots, forms, and automated scheduling empower you to qualify more leads efficiently and boost your sales. You can develop complete email marketing campaigns that not only drive traffic but also enhance visitor conversion rates, foster customer retention, and elevate overall conversions. Real-time customer support is facilitated through an automated, collaborative inbox and self-service options, ensuring immediate assistance. By consolidating over eight tools, you can maintain all your products, customer information, email subscribers, and vital data seamlessly in one location, ultimately simplifying your workflow and enhancing productivity. Embracing this platform can lead to significant improvements in your online business operations.

An all-encompassing, highly adaptable software solution for customer support and feedback is offered in both SaaS and on-premise formats. - Community Feedback Tool This feature enables you to gather, categorize, and oversee customer feedback and feature suggestions. With intelligent voting and commenting mechanisms, valuable insights are generated that can inform the creation of product development strategies. Additionally, comprehensive analytics and insightful reports allow for the evaluation of your support team's effectiveness and the analysis of customer experiences. - Ticketing Help Desk The robust ticket management system allows for the handling of tickets through customizable statuses, tasks, private notes, comments, and reports, along with Kanban Boards. Advanced automation and notification parameters not only streamline the workload for your support team but also contribute to significant cost savings. Moreover, this integrated system ensures that you can efficiently address customer concerns while enhancing overall service quality.

HappyFox is a cloud-based customer support management platform designed to help businesses of any size improve their customer satisfaction. With a fully customizable interface that is compatible with mobile devices and supports various languages, HappyFox allows users to easily integrate with their favorite third-party applications. This platform stands out as a prime example of high-quality software in the customer support industry. Moreover, its versatility and user-friendly features make it an attractive choice for organizations looking to elevate their customer service experience.

Navigating the complexities of innovation in a large organization can often feel like an insurmountable challenge. The necessity to engage a vast array of stakeholders, consider countless data points, and navigate various hurdles can be overwhelming. To effectively tackle these issues and transform your business, equipping yourself with the right resources is crucial. This is precisely where Qmarkets steps in. Our platform empowers you to establish and oversee intelligent crowdsourcing processes that help pinpoint, assess, and execute the most pertinent ideas, trends, and insights, ultimately providing swift returns on investment for your organization. The Qmarkets Innovation Management Ecosystem is designed to address every facet of innovation, offering tailored software solutions for idea management, continuous improvement, technology scouting, trend management, and innovation portfolio management. With esteemed clients such as Ford, Intel, Coca-Cola, Volkswagen, and UBS, we possess a rich repository of best practices and insights that can guide your organization toward achieving its objectives. No matter the direction you take, our commitment to your success is unwavering, and we will accompany you throughout your entire innovation journey, ensuring you have the support needed to thrive.

Elevate the way you communicate with your customers by infusing a personal element, which can greatly enhance satisfaction through live chat capabilities. Crisp transcends typical chat applications by integrating every facet of customer interaction into one cohesive platform. This allows your customers to enjoy an exceptional experience thanks to a shared inbox, facilitating effortless responses to inquiries from site visitors while also reducing expenses with our live chat tool. Studies show that users who utilize chat support are more likely to finalize their purchases. By employing our free chat solution, you can set up automated messaging that encourages proactive customer interactions, converting casual browsers into eager buyers. If your view of CRM software is limited to merely managing contacts, it’s essential to broaden that perspective. Crisp CRM is packed with a multitude of features that go well beyond basic operations, arming small businesses with the necessary tools to automate tedious tasks and boost their deal closures. With Crisp, you can efficiently channel more high-quality leads into your sales pipeline, which not only improves operational effectiveness but also positions your business to excel in a competitive landscape. Moreover, embracing these tools can cultivate long-term relationships with customers, fostering loyalty and repeat business.

Intellum delivers a comprehensive solution for the world's leading and most rapidly evolving companies, such as Amazon, Google, X (formerly Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, Airbnb, and Verizon, focusing on authoring, managing, presenting, tracking, and enhancing educational initiatives for customers, partners, and employees at scale. Our learning management system encompasses all the essential tools needed to design, deliver, oversee, monitor, and refine engaging and tailored educational experiences on a large scale, featuring support for diverse content types, integrated gamification elements, capabilities for both high- and low-stakes certifications, adherence to accessibility guidelines, and robust API along with seamless integrations. With offerings that span from our LMS to social and community learning, user journey monitoring, data insights provision, as well as support for paid courses and certifications, combined with advanced functionalities for content creation, collaboration, and customization, Intellum stands out as an unparalleled all-in-one EdTech solution for businesses. This positions us to meet the evolving educational needs of organizations across various industries effectively.

Reimagine your intranet experience with HUB and uncover a more intelligent and eco-friendly approach to your work environment. HUB transforms your organization by integrating resources, enhancing communication, and equipping your team to reach higher levels of productivity. Bid farewell to cumbersome directories, chaotic workflows, and overflowing email inboxes—HUB serves as your secure, intuitive, all-encompassing digital workplace geared towards achieving success. HUB streamlines your operations, ensuring that project management, content sharing, and teamwork are both simple and efficient. It guarantees that precise communications are directed to the appropriate audience at optimal times and provides customized employee experiences through tailored content and branding for various teams. Bring together all your tools and resources into one cohesive platform that is user-friendly, easy to manage, and scalable to your needs. Crafted specifically for small and medium enterprises, HUB delivers all essential features in a single, budget-friendly package with complete transparency—no hidden fees, just remarkable value. Yet, HUB is pioneering as the first environmentally conscious intranet, operating on low-carbon servers and actively supporting reforestation initiatives, allowing you to enhance productivity while promoting sustainability. HUB transcends the typical intranet; it is a paradigm shift. No matter what your objectives are, HUB is dedicated to effecting a positive and lasting impact on your organization. Embrace the future of work with HUB, where efficiency meets environmental responsibility.

Unlike isolated systems, we bring together all employee communications and essential tools within a unified platform, which facilitates streamlined work processes. Our mission is to create a harmonious digital workspace for every employee. Currently, the employee experience suffers from fragmentation, characterized by an excess of tools and outdated systems. This challenge is what led us to create MangoApps, a cutting-edge, cloud-based solution that harmonizes communication, content, training, and operations throughout the organization. This endeavor has the potential to significantly boost productivity: for over ten years, we have carefully crafted a robust platform designed to empower organizations of varying sizes to confidently navigate the future. By actively engaging with our customers, we have continuously expanded our offerings to meet their changing needs. As a result, our diverse array of solutions provides the depth and sophistication necessary for your team to excel in today’s fast-paced work landscape. Additionally, our unwavering dedication to ongoing enhancement guarantees that we stay attuned to the evolving requirements of the workplace, ensuring our clients always have the tools they need to succeed. Ultimately, we aim to redefine the way organizations view their digital work environments.

Presenting a revolutionary platform designed for seamless collaboration in the workplace and document management, enabling teams and individuals to create, collaborate, and oversee their projects effortlessly from any location worldwide. This innovative tool facilitates the quick production of diverse notes, documents, wikis, knowledge bases, project outlines, client deliverables, training materials, and client portals, while seamlessly integrating with your existing applications. Streamline your work in a single, organized space by utilizing Bit for intelligent notes, research projects, freelance assignments, client deliverables, academic tasks, and more, all showcased in a visually appealing format. Work together with colleagues, clients, partners, or students, regardless of their physical location, engaging in real-time collaborative efforts on projects. With features that allow guest access, you can promptly invite clients, partners, and contractors into your workspace, significantly enhancing productivity. Bit is built to grow alongside your organization, accommodating both centralized teams and those spread across the globe. Keep a well-structured repository of company knowledge that encompasses various departments, teams, projects, and clients, all conveniently stored in one accessible hub, promoting ultimate efficiency and collaboration. This comprehensive platform not only enhances productivity but also cultivates a unified working atmosphere, which is vital for contemporary teams striving for success. As a result, teams can achieve their goals more effectively and foster stronger connections through enhanced collaboration.

Heyday acts as a research assistant powered by AI, helping you rediscover content that may have slipped your mind while also enhancing search results, providing article overlays, and maintaining an ever-evolving knowledge database. Rather than wasting 20 minutes trying to locate an article you’ve read before, you can take advantage of Heyday's feature that automatically saves the webpages you visit and displays them alongside relevant search results. This innovative tool makes it easy to retrieve past research materials, seamlessly supplementing the information you find through Google searches. Now, you can forget the hassle of remembering where specific facts were encountered. Heyday brings back diverse types of content, ranging from documents and emails to newsletters, notes, presentations, spreadsheets, tweets, and much more. By installing our extension and linking your applications, Heyday can promptly recover forgotten information in mere seconds. Your data remains protected thanks to encryption, ensuring that access is restricted solely to you. Available for $10 per month, Heyday operates on a subscription basis with a dedicated emphasis on preserving your privacy. With an uncomplicated setup and a 14-day free trial that requires no credit card, you can quickly unlock the advantages it provides. In an era saturated with information, Heyday not only helps you regain your insights but also simplifies your entire research experience, making it more efficient and manageable. You'll find that your productivity increases as you spend less time searching and more time focusing on your work.

Are you seeking targeted feedback? Our Forum offers a structured environment for your clients to interact with you and one another constructively. Our data indicates that this method can greatly increase customer engagement, extract essential insights, optimize your processes, and enhance your brand presence. You can effectively oversee customer conversations by converting them into support tickets. Moreover, all incoming emails can be transformed into tickets, enabling you to prioritize, classify, and delegate them to the right team members. For easy access and to address recurring challenges, keep your solutions, alternative strategies, and best practices in your Treasure Box. This will assist your support team in enhancing response times and overall productivity. Every client merits your attention and care. With Live Chat, you will be ready to support customers when they need it most, nurturing their loyalty and transforming them into committed supporters. Furthermore, by enabling swift resolutions, you can cultivate a more enjoyable experience that encourages customers to return time and again, ultimately strengthening your customer relationships. Establishing this level of engagement can lead to a lasting partnership with your clientele.

This comprehensive platform for social interaction, collaboration, and intranet functions is tailored for organizations utilizing Google's G Suite. It merges features of an intranet with social networking and collaborative tools to create a cohesive solution. Happeo serves over 300,000 users globally, facilitating enhanced employee engagement. Recognized for its intuitive design, exceptional workplace integrations, and overall user experience, it has received multiple accolades. Such recognition highlights its significance in fostering communication and collaboration within businesses.

An innovative and cohesive platform tailored for those with exceptional creativity. It has earned the confidence of both budding startups and well-established companies. Effortlessly streamline your work process with this all-in-one solution. This extensive knowledge hub empowers you to write, draw, and plan all within a unified environment. Piece together your concepts like a puzzle, unleashing your imagination without constraints. Start with a blank slate and watch as your ideas take shape, stacking and transforming into an organized format. Design and illustrate with exceptional liberty and creativity. The only boundaries are those you impose on yourself. Efficiently manage your tasks, allowing you to achieve more in less time. Your content can be as feature-rich as your creative vision requires. Enjoy a user-friendly approach to developing your stories, equipped with sophisticated tools that remain discreet until you need them. Your data is primarily stored locally, with the flexibility to save it wherever you prefer, guaranteeing both ease of access and control. Furthermore, this platform enhances collaborative efforts among users, promoting smoother and more effective teamwork. By utilizing this unique platform, you can elevate your creative projects to new heights.

Onna is a dynamic search solution that enables users to connect and perform searches across an expanding array of cloud platforms. It facilitates eDiscovery and assists legal departments in identifying valuable information efficiently. Additionally, Onna empowers users to generate reports, collaborate seamlessly, ensure compliance, and share various documents. Its compatibility with multiple data sources, including DropBox, Confluence, and Gmail, enhances its usability and integration. This versatility makes Onna a crucial tool for organizations looking to streamline their data management processes.

Centralpoint has been recognized by Gartner's Magic Quadrant as a key player in the Digital Experience Platform space, serving over 350 clients globally while extending its capabilities beyond traditional Enterprise Content Management. It provides secure user authentication through various methods such as AD/SAML/OpenID and oAuth, enabling self-service interactions for all users. Centralpoint excels in automatically aggregating data from multiple sources and applying sophisticated metadata management according to your specific rules, thus facilitating genuine Knowledge Management. This functionality empowers users to search and connect diverse datasets from any location. Additionally, Centralpoint's Module Gallery stands out as the most comprehensive option available, offering flexibility for installation in both on-premise and cloud environments. Explore our offerings for Automating Metadata and Retention Policy Management to enhance your organizational efficiency. We also provide innovative solutions that streamline the integration of varied data, leveraging the advantages of AI (Artificial Intelligence). Frequently regarded as a practical alternative to SharePoint, Centralpoint not only simplifies migration tools but also delivers secure portal solutions tailored for public websites, intranets, member areas, and extranets. With its extensive features, Centralpoint continues to redefine how organizations manage and utilize their digital experiences.

Dovetail Software provides a comprehensive HR Service Delivery Experience that encompasses HR Case Management and an Employee Portal, along with robust reporting and analytics tools designed to help HR departments excel and fulfill the demands of contemporary HR teams. The focus on meeting these needs includes enhancing the overall employee experience while also streamlining the HR processes involved in delivering vital human resources services. Founded in 1996 in Austin, Texas, Dovetail initially concentrated on the CRM (Customer Relationship Management) sector, targeting customer service and support solutions for large enterprises. In 2008, the company shifted its emphasis to cater to global workforces by developing products specifically for HR Service Delivery. Today, Dovetail's offerings include an Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and various other tools aimed at improving human resources operations. This evolution reflects the company's commitment to adapting to the changing landscape of HR needs and enhancing the efficiency of HR teams worldwide.