What is Dovetail Software?
Dovetail Software provides a comprehensive HR Service Delivery Experience that encompasses HR Case Management and an Employee Portal, along with robust reporting and analytics tools designed to help HR departments excel and fulfill the demands of contemporary HR teams. The focus on meeting these needs includes enhancing the overall employee experience while also streamlining the HR processes involved in delivering vital human resources services. Founded in 1996 in Austin, Texas, Dovetail initially concentrated on the CRM (Customer Relationship Management) sector, targeting customer service and support solutions for large enterprises. In 2008, the company shifted its emphasis to cater to global workforces by developing products specifically for HR Service Delivery. Today, Dovetail's offerings include an Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and various other tools aimed at improving human resources operations. This evolution reflects the company's commitment to adapting to the changing landscape of HR needs and enhancing the efficiency of HR teams worldwide.
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Dovetail Software Categories and Features
Portal Software
Knowledge Management Software
Human Resources Software
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Dovetail Software Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Dovetail modernized our HR service delivery
Date: Dec 02 2025SummaryDovetail delivered a strong improvement in HR operations. The team adopted it quickly and our case visibility improved immediately. Employee questions are resolved faster because the tool puts information and workflow in one place. The product is reliable, support is responsive, and the roadmap continues to move in the right direction. It has been a very positive investment.
PositiveThe platform gives our HR team real control of case management and knowledge. The workflow engine is flexible and easy for the team to maintain. Reporting is clear and useful. The employee experience is clean and fast. Support has been outstanding every time we have needed them.
NegativeNothing material. Any items we raised were resolved quickly and usually added to the product in later releases.
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