List of the Top 25 Live Chat Software for Freshdesk in 2025

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

Userlike stands as the premier software for automating customer messaging and support in Germany. Central to this platform is the Message Center, which serves as a unified inbox for various messaging channels, including website chat, WhatsApp, and Facebook Messenger. Within this hub, users can efficiently manage messages utilizing advanced features like message templates, real-time translations, and the ability to share files. Additionally, Userlike offers a robust website messenger that seamlessly integrates with company websites. This live chat functionality allows customers the flexibility to engage in conversations immediately or pick up where they left off later, mimicking the experience of popular messaging applications. For more intricate questions or product demonstrations, Userlike enables agents to effortlessly transition from a chat to a video call through a single click, facilitating screen sharing and enhancing the interaction. This capability allows businesses to personally assist website visitors throughout their purchasing journey, thereby reinforcing customer loyalty. Furthermore, Userlike's AI Automation Hub allows for the integration of self-learning chatbots powered by GTP-4, along with intelligent FAQ pages and dynamic contact forms, streamlining customer support processes. With its development and hosting based in Germany, Userlike ensures that all customer communications adhere to GDPR regulations, providing a trustworthy solution for businesses seeking compliance. This commitment to privacy and security further solidifies Userlike's reputation as a leader in customer communication technology.

LiveHelpNow is revolutionizing customer service by introducing innovative support solutions that enhance both agent efficiency and brand loyalty. Their suite of omnichannel support tools empowers your team with resources designed to simplify their tasks while providing a cohesive experience for customers. • This comprehensive customer support package addresses all of your needs, including contact center operations, lead generation, and help desk functionalities. • With all-in-one omnichannel features like live chat, SMS text-to-chat, chatbots, Facebook Messenger, email/ticket management, and VoIP call handling, your team will benefit from a unified communication history. • The diverse range of tools encompasses intelligent conversation routing, pre-prepared responses, KPI dashboards, contact center analytics, enterprise-level reporting, conversion tracking, unified inbox management, automatic language translation, knowledge base oversight, automations and triggers, lead generation tracking, and much more. • Designed with user-friendliness in mind, it allows seamless integration with your existing CRM, CMS, knowledge base, and social media platforms to maximize your current resources. • Additionally, it adheres to HIPAA, ADA, and PCI regulations, ensuring security with financial-grade AES-256 bit encryption. • The installation process is straightforward and comes with no setup fees or long-term contracts, making it accessible for all businesses. • You can also take advantage of a complimentary 30-day trial, along with free training and round-the-clock support to help you get started effectively. • With these features and support, businesses can transform their customer service approach and foster better relationships with their clientele.

Botsplash is a multi-channel conversation platform designed for B2B interactions, facilitating seamless connections between businesses and their customers via a unified web-based interface. By utilizing Botsplash, organizations can enhance their operational efficiency, cultivate higher-quality leads, and boost overall sales performance. The platform leverages advanced Machine Learning and Natural Language Processing technologies to enable automated responses, effective routing, and escalation processes, in addition to providing options for live chat and SMS communication. This innovative solution perfectly merges the benefits of live chat with the efficiency of automated bots, making it an ideal choice for modern businesses. With Botsplash, companies can enjoy streamlined communication that meets the diverse needs of their clientele.

GoTo's LogMeIn Rescue is an effective and budget-friendly solution for remote support. This robust software enhances the efficiency of support teams and facilitates smooth assistance for users. It boasts essential functionalities like remote control, diagnostics, compatibility across multiple platforms, device configuration, video support, and various integrations and APIs. These features empower help agents and employees to maximize their productivity. Help desk technicians can address issues on inactive devices through tools like system information, scripting, and unattended access. Security remains a paramount concern with remote access software, and Rescue addresses this with HIPAA-compliant multi-factor authentication and advanced 256-bit AES encryption. Additionally, it includes features like permission-based security, single sign-on (SSO), IP login restrictions, and stringent password policies to safeguard your operations effectively. By prioritizing both functionality and security, Rescue offers a comprehensive solution for businesses seeking reliable remote support.

TeamViewer is a widely recognized software that enables remote access and support, allowing users to connect to and control computers or devices from virtually any location around the world. Its primary applications include troubleshooting technical problems, offering IT services, and delivering customer assistance. The platform facilitates secure file sharing, real-time collaboration, and remote desktop access across various operating systems like Windows, MacOS, Linux, iOS, and Android. Equipped with robust security measures, such as end-to-end encryption and two-factor authentication, TeamViewer ensures that remote connections are both safe and dependable. This software is utilized by individuals, IT experts, and large organizations alike, enhancing productivity, enabling effective remote support, and streamlining device management processes. Furthermore, its versatility makes it a go-to solution for many businesses seeking to improve their operational efficiency.

Brevo, previously known as Sendinblue, is a versatile platform designed to foster customer relationships through various channels such as Email, SMS, and Chat. It provides an all-encompassing toolkit aimed at transforming casual visitors into loyal customers. With its visually appealing email campaigns, you can effectively engage your audience directly in their inboxes. The platform enables businesses to enhance their connections by streamlining marketing campaigns, along with sending transactional emails and SMS notifications. What sets Brevo apart is its exceptional team dedicated to customer satisfaction, paired with pricing that is sure to please. Additionally, the platform combines a wide range of services into one seamless and user-friendly solution that simplifies the process of reaching out to customers. Enjoy the experience of Happy Sending with Brevo!

WhatsApp provides a fast, user-friendly, secure, and free messaging platform that is available on mobile devices worldwide. Tailored specifically for small business owners, WhatsApp Business can be downloaded without any charges, enabling users to create product and service catalogs. Additionally, this platform offers features that enhance customer interaction by automating responses, organizing messages, and allowing for swift replies. Beyond small businesses, WhatsApp also supports medium and large enterprises in managing customer service and sending essential notifications. For more information regarding the WhatsApp Business API, you can check their official site. Prioritizing user privacy, WhatsApp incorporates end-to-end encryption in its latest app versions, ensuring that your private conversations stay confidential. This level of security guarantees that only you and the person you're communicating with can view your messages and calls, preventing access by anyone else, including WhatsApp. Such a commitment to safeguarding your privacy reinforces the importance of secure connections in our increasingly digital world. As users continue to rely on messaging apps, the focus on security and privacy will likely remain a key concern for both individuals and businesses alike.

ActiveCampaign stands out as a premier platform for advanced marketing automation solutions. Serving clients across more than 170 nations, it facilitates tailored marketing efforts, transactional emails, and personalized CRM interactions. With an impressive customer satisfaction score on G2.com, ActiveCampaign leads the way in categories such as Marketing Automation, E-Commerce Personalization, and Landing Page Builders. It is one of the select few software options boasting over 10,000 favorable reviews. Additionally, the platform has earned the title of Top Rated E-Mail Marketing Software from TrustRadius. To allow potential users to explore its features, ActiveCampaign offers a complimentary trial period. This trial enables businesses to experience firsthand the benefits of integrating intelligent marketing automation into their strategies.

We offer a freemium omnichannel communication platform designed for businesses, featuring 11 different channels and boasting over 270,000 active users globally. With the Jivo app, agents can manage all their chats, emails, and calls seamlessly, while clients can receive support through social media, enhancing sales potential significantly. Our platform integrates with major industry players like Shopify, WordPress, Wix, Bigcommerce, and Tilda, ensuring a wide range of functionalities. In addition, we provide essential communication tools such as chatbots, WhatsApp, and Instagram, all aimed at boosting your revenue over time. JivoChat is tailored and localized for various markets, including English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian, making it accessible to diverse audiences. Moreover, we are prepared to support operations in any country, offering round-the-clock assistance to ensure our users receive the help they need.

LiveChat serves as the quickest and most effective method for providing customer assistance. Recognized as a leading live chat and help desk solution for enterprises, LiveChat elevates teams into exceptional customer service representatives with its user-friendly and straightforward applications. Additionally, it provides an extensive range of add-on features designed to facilitate sales and marketing automation, alongside seamless integrations with various third-party customer relationship management (CRM) systems. This versatility makes it an invaluable tool for businesses striving to enhance their customer engagement strategies.

Leverage Messenger to transform your interactions into customer loyalty. By adopting this platform, you can simplify the process of acquiring customers through engaging conversations, allowing users to connect in a space they already frequent. Having a presence on Messenger enables potential clients to browse your products and even complete purchases within the chat interface. Creating a tailored experience on Messenger can significantly boost your visibility, reaching a broader audience for your brand, goods, or services. Whether launching a new product or increasing brand recognition, meaningful conversations foster deep connections with your target market. Integrating Messenger into your customer service strategy allows clients to engage with your business at their convenience, effectively removing the hassle of waiting on hold or juggling multiple tabs on a website. Additionally, the continuous conversation stays within Messenger, providing an easy-to-navigate hub for questions and follow-up interactions. This strategy not only improves customer satisfaction but also cultivates enduring loyalty by maintaining smooth and accessible communication, ensuring that customers feel valued and heard. Ultimately, embracing Messenger can transform the way you relate to your clientele, paving the way for lasting relationships.

As the world increasingly embraces contactless services, consumers now seek immediate, tailored assistance through familiar and easily accessible channels. Businesses are leveraging Freshchat's robust messaging platform to provide support across multiple digital avenues, utilizing a combination of automated solutions and human interaction. Freshchat brings forth a variety of features, including: - An integrated inbox that streamlines conversations from different digital platforms - Advanced AI-driven chatbots designed to enhance user engagement and understand intent - Proactive communication through highly targeted multimedia campaigns - Smart load balancing and automatic routing functionalities - Effortless integrations with a rapidly expanding app marketplace and customizable APIs - A resilient infrastructure hosted on AWS, compliant with industry standards In addition to these advantages, Freshchat supports a wide range of languages, ensuring that businesses can cater to diverse customer bases effectively. This comprehensive approach makes Freshchat an invaluable tool for companies aiming to enhance their customer service experience.

WeChat serves as a multifunctional platform for communication, enabling users to effortlessly send messages and share multimedia content with friends and family, regardless of where they are situated. The app allows you to easily find and connect with others by entering their WeChat ID or phone number, and as soon as your request is accepted, you can start chatting without delay. Through the Moments feature, users can share their favorite experiences via photos and videos while staying updated on their friends' posts. Additionally, WeChat facilitates real-time interactions with its instant voice and video calling options, accommodating both individual and group chats. If expressing your emotions through words proves challenging, a fun sticker can add a light-hearted touch to your conversations. The diverse Sticker Gallery, featuring creations from talented artists around the globe, provides a plethora of free stickers for you to download and use, enhancing the enjoyment of your exchanges. Discover and select your preferred stickers today to make your interactions even more lively! Furthermore, WeChat regularly rolls out new features, ensuring that its user experience remains fresh and exciting. Through these continuous updates, the platform not only meets the evolving needs of its users but also fosters deeper connections among them.

Olark Live Chat is a web-based service that enables immediate interaction between companies and their clients through their online platforms. This solution serves as an effective way to connect with visitors on a website, effortlessly integrating with customer relationship management (CRM) systems, eCommerce platforms, and Help Desk software, which provides crucial insights into consumer behavior. Key functionalities include team management features, automated responses, searchable chat histories, real-time reporting, and more. Additionally, Olark Live Chat offers options for monitoring chats, personalized engagement, and an in-depth analytics dashboard to elevate both user experience and business performance. With its extensive array of features, Olark not only helps businesses build stronger customer connections but also enhances overall service effectiveness, making it a valuable asset for any organization aiming to improve its customer service strategy. The platform's adaptability ensures it meets the varied needs of businesses in different sectors, enabling them to thrive in a competitive landscape.

Mindsay streamlines customer interactions through the use of conversational automation, enhancing both simplicity and efficiency. We support customer service teams in tackling frequent obstacles they encounter. This empowerment enables them to automate inquiries from customers, remove tedious procedures, enhance their workforce utilization, and lower expenses. Our goal is to aid businesses in formulating their customer service automation strategies. By doing so, we facilitate extensive automation of customer interactions, all while ensuring a minimal overall cost of ownership, ultimately leading to improved service delivery.

Aisera is pioneering advancements in technology with a groundbreaking solution that transforms the landscape for both businesses and their clients. This innovative AI system delivers a tailored and anticipatory experience, automating support and operations across a variety of industries such as HR, IT, sales, and customer service. By enabling users with self-service capabilities akin to those found in consumer applications, Aisera empowers organizations to take charge of their processes. Furthermore, Aisera propels your transition toward a more efficient future through the dynamic potential of digitalization. By harnessing insights from user and service behavior, Aisera streamlines tasks, actions, and essential business functions. It also boasts seamless integration with major platforms, including Salesforce, Zendesk, and ServiceNow, and collaborates effectively with other industry leaders such as Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta. Ultimately, Aisera is not just enhancing operational efficiency; it is reshaping the way businesses connect and engage with their customers.

HelpOnClick is a cutting-edge, cloud-based live chat and help desk solution designed specifically for small to medium-sized businesses. The platform's intuitive interface allows companies to seamlessly interact with their website visitors, thereby improving customer support and driving sales growth. With a variety of features such as real-time traffic monitoring, customizable notifications, icons, and messages, a virtual chat assistant, and compatibility with widely-used platforms like Facebook, Drupal, WordPress, and Joomla, HelpOnClick offers a comprehensive support system. Additionally, this software not only facilitates communication but also helps businesses foster a more engaging and dynamic online experience for their customers. By utilizing HelpOnClick, organizations can significantly enhance their customer service capabilities while simultaneously increasing their online visibility.

SnapEngage provides an all-encompassing live chat solution tailored for support and sales teams alike. The platform is equipped with a plethora of customization features, ensuring a seamless and engaging user experience. Furthermore, it integrates smoothly with a wide range of customer relationship management (CRM) systems, enhancing its utility. Users have the ability to share files directly through the live chat interface, streamlining communication. In addition, SnapEngage enables customers to initiate chat sessions via SMS from their mobile devices, which significantly boosts accessibility and convenience. This comprehensive functionality positions SnapEngage as a standout option for businesses aiming to elevate their client communication strategies effectively. By prioritizing user experience and integration capabilities, it addresses the diverse needs of modern enterprises.

Elevate your customer service capabilities using Salesforce Service Cloud, recognized as the leading and most all-encompassing customer support application globally. This platform provides organizations with a broad spectrum of features designed to assist clients through their chosen communication methods, such as phone, email, chat, and SMS. Among its impressive functionalities are a dynamic lightning console, streamlined case management, omni-channel routing, seamless telephony integration, video chat features, and social media support, to name just a few. By leveraging these robust tools, you can guarantee that your customers enjoy the tailored attention they need, regardless of their location. Additionally, the platform's adaptability ensures it can evolve with your business's changing needs, further enhancing the customer experience.

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Chatbots can be effectively designed and implemented to enhance customer service, marketing efforts, and overall customer experience across various digital platforms including SMS, Messenger, WhatsApp, Web Widgets, and Telegram, with the added advantage of Twilio integration for creating call deflection IVR chatbots. Our Channel-Specific Design approach enables the development of a single bot capable of functioning seamlessly across all channels, ensuring your business remains accessible around the clock from any location in the world and supporting over 100 different languages. This solution is perfect for both small businesses and large global enterprises, and you can find applications for these chatbots across numerous sectors such as Retail & Ecommerce, Human Resources & Recruitment, Agencies, Hospitality, Restaurants, Financial Services, Airlines, Logistics, Software & Technology, and Property Management, among others. To begin your journey, take advantage of our comprehensive documentation, engaging YouTube tutorials, and insightful blog posts, all available for free. Should you have any inquiries or require further assistance, feel free to reach out to us at sales@flow.ai. By utilizing our resources, you can quickly deploy an effective chatbot solution tailored to your specific needs.

AnswerForce serves as your reliable voice whenever you require assistance, enabling your business to thrive by managing every incoming call with a blend of professionalism, charm, and efficiency. Our virtual receptionists are on standby around the clock, which allows you to prioritize what truly matters: your customers. Even when you're unavailable, our team is ready to answer your calls, providing you with comprehensive reports that contain essential insights. Each caller will be warmly greeted by our approachable receptionists, who can seamlessly connect you or your team based on your specific call handling preferences. In addition, our proficient receptionists will take care of scheduling appointments and sending timely reminders as needed. With the expert assistance of AnswerForce, you can effectively capture and qualify leads, freeing you to concentrate on expanding your business. Plus, our bilingual answering service ensures that a caring and professional voice reaches a broader audience, enhancing customer satisfaction and engagement. This multifaceted support not only boosts your operational efficiency but also enhances your brand's reputation in the marketplace.

Kore.ai empowers businesses around the globe to leverage artificial intelligence for enhancing automation, boosting efficiency, and improving customer engagement via its sophisticated AI agent platform and user-friendly no-code development tools. Focused on automating work processes with AI, optimizing operations, and delivering smart service solutions, Kore.ai equips organizations with adaptable and scalable technology that accelerates their journey toward digital transformation. The company adopts a model-agnostic strategy, providing the flexibility needed to integrate various data sources, cloud infrastructures, and applications to cater to the unique requirements of different enterprises. With a proven history of success, Kore.ai has earned the trust of more than 500 partners and over 400 Fortune 2000 companies to advance their AI initiatives and foster innovation. Acknowledged as a frontrunner in the industry, bolstered by a vast portfolio of patents, it consistently strives to redefine the landscape of AI-driven solutions. Headquartered in Orlando, the company boasts a global footprint with offices in countries such as India, the UK, the Middle East, Japan, South Korea, and throughout Europe, ensuring that its clients receive extensive support. As it continues to innovate with state-of-the-art AI technologies, Kore.ai is playing a pivotal role in transforming enterprise automation and enhancing intelligent interactions with customers, paving the way for a future where AI integration is seamless and effective.