List of the Top 15 SaaS Management Software for ServiceNow in 2025

Harness the power of Auvik's advanced management solutions to effectively oversee your SaaS landscape. Uncover hidden shadow IT, streamline license utilization, and cut down on unnecessary expenses through automated analysis of your applications and services. With Auvik’s instant visibility and comprehensive reporting, IT teams can proactively manage risks, maintain compliance, and enhance the return on their SaaS investments. Whether you're navigating an expanding SaaS portfolio or safeguarding cloud infrastructures, Auvik simplifies the management process and equips you to tackle new challenges head-on.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

If you're seeking a straightforward IT service desk solution, Freshservice stands out as an excellent option. This user-friendly ITIL service desk offered by Freshworks enables organizations to modernize their IT operations and other business processes without the burden of complexity or excessive costs. Freshservice encompasses all the essential tools teams require to efficiently manage proactive IT services, featuring capabilities such as asset management, ticketing, configuration management, and improved impact analysis, along with powerful incident management features. By adopting Freshservice, businesses can streamline their IT service delivery and enhance overall productivity.

FlexNet Manager serves as a comprehensive tool for organizations seeking to oversee their software and hardware resources efficiently. As an all-in-one solution, it facilitates the management of licensing compliance while optimizing software licenses and asset utilization. By delivering precise and thorough data, it aids businesses in managing their expenses more effectively. Additionally, the platform offers robust data analytics capabilities, enhancing visibility into software assets and their usage patterns. This empowers organizations to make informed decisions regarding their IT investments.

In today's business landscape, technology plays a vital role, and its reliability is paramount for success. The current era of "work from anywhere" necessitates stringent management and oversight of digital identities to safeguard both your company and the data it utilizes. SailPoint Identity security stands out as a solution that enables businesses to mitigate cyber risks associated with the growing access to cloud-based technologies. This approach guarantees that employees receive precisely the access they require for their roles, neither more nor less. By harnessing unparalleled visibility and intelligence, organizations can streamline and enhance the management of user identities and permissions. With AI-powered insights, you can govern, manage, and automate access in real time, ensuring a responsive and secure operational framework. This strategic capability allows businesses to thrive in a cloud-dependent, threat-laden environment while maintaining efficiency, safety, and scalability. As such, investing in identity security is not merely advisable; it is essential for sustainable growth and resilience in an increasingly digital world.

AvePoint stands out as the sole provider of comprehensive data management solutions tailored for digital collaboration platforms. Our AOS platform proudly serves the largest user base of software-as-a-service within the Microsoft 365 ecosystem, with over 7 million users globally relying on us to safeguard and optimize their cloud investments. The SaaS platform guarantees enterprise-level support alongside robust hyperscale security, operating from 12 Azure data centers and offering services in four languages. With 24/7 customer assistance and leading security certifications such as FedRAMP and ISO 27001 currently in the process, we ensure top-notch protection for our clients. Organizations utilizing Microsoft’s extensive and cohesive product offerings can derive enhanced benefits without the complications of managing various vendors. Included within our AOS platform are several SaaS products designed to meet diverse needs, such as Cloud Backup, Cloud Management, Cloud Governance, Cloud Insights, Cloud Records, Policies and Insights, and MyHub. By consolidating these features, AvePoint empowers organizations to streamline their data management processes while maximizing productivity.

Discover all-in-one management tools for Microsoft 365, previously known as Office 365, with CoreSuite, which equips you to enhance automation, delegation, security, and productivity within your organization. With CoreSuite, M365 administrative responsibilities can be efficiently shared among diverse locations and a vast workforce in large enterprises. Its unified platform simplifies the delegation of administrative duties, automates alert systems, and promotes user adoption seamlessly. Users benefit from a consolidated dashboard that enables smooth transitions between various tasks, including chargeback calculations, proactive data breach prevention, employee onboarding, and monitoring sustained product adoption over time. This comprehensive approach not only streamlines processes but also empowers organizations to maximize their utilization of Microsoft 365.

Incorporate in-demand features like automated containerization into your services. Enhance your team's efficiency by scaling up the number of deals without the need to expand your workforce. Achieve a reduction in customer cloud expenditures by as much as 40%, while simultaneously creating fresh revenue opportunities. Clients can be onboarded swiftly and managed effortlessly across various cloud platforms. Accelerate your SaaS product's time to market and streamline the creation of essential SaaS functionalities, including usage tracking, invoicing, subscription oversight, and multi-tenancy management. By doing so, you'll not only optimize existing processes but also position your company for sustainable growth in a competitive landscape.

SaaShop provides an all-in-one platform designed to streamline the management of your subscription-based software, allowing you to handle everything from a single, easy-to-use interface and receive one consolidated bill for a variety of SaaS products. This service incurs no extra fees, and it even has the potential to reduce your software expenses while simplifying payment processes by eliminating the need for multiple credit cards. Our pricing aligns with that of the SaaS providers, and dedicated SaaS professionals are on hand to support you at no additional cost. Adding new employee licenses is a breeze, only requiring a few clicks, and any adjustments you make to your subscriptions will appear in the next billing cycle. In addition, we collaborate with top-tier companies to assist with larger-scale projects when necessary. SaaShop facilitates the procurement of all your software through a unified invoice and provides an intuitive interface for managing user licenses effectively. Our offerings extend to comprehensive support for deployment, configuration, integrations, and more, which ensures that you can centralize and optimize the software you currently use with ease. By opting for SaaShop, you can concentrate on your primary business objectives while we expertly manage your software needs, allowing for enhanced productivity and efficiency. Plus, you can rest assured knowing that your software management is in capable hands, freeing you to innovate and grow your business.

IBM Apptio combines financial and operational data into a unified model that follows a widely recognized cost categorization. Utilizing sophisticated allocation rules alongside specific metrics and key performance indicators (KPIs), the platform enables organizations to tackle essential questions related to their investments, while also enhancing their budgeting and forecasting processes. This functionality improves the ability of companies to articulate the rationale behind their investments and any deviations from their established plans to stakeholders and leadership teams, ultimately helping to pinpoint possibilities for refining cost structures, reducing risks, and promoting growth. Moreover, viewing IT expenses—both historical and anticipated—in a structured manner based on a proven framework paves the way for quicker ad hoc analyses and more efficient budgeting cycles. By reducing overall IT expenditures through the minimization of waste, removal of redundancies, and alignment of spending with strategic objectives, organizations can substantially lessen the time needed for forecasting. This strategy not only boosts the frequency of updates but also liberates resources, allowing companies to concentrate on high-value projects that contribute to sustainable success, thereby ensuring that businesses remain agile in the face of changing market conditions.

Trelica’s SaaS management platform provides IT teams with essential insights into the applications being utilized and their functions, which facilitates better decision-making regarding costs, information security, and data protection. By working closely with users, you can not only enhance and secure the applications vital for your organization’s prosperity but also reduce unnecessary SaaS expenditures. Effortlessly gain a holistic view of your SaaS ecosystem through automated application discovery and insights into user interaction. Stay organized with your SaaS inventory by keeping tabs on license agreements, renewal timelines, and spending for sanctioned applications, while also eliminating those that are no longer essential or pose security threats. Move away from fragmented Excel InfoSec surveys and create a cohesive contract lifecycle management system to supervise third-party applications from their inception through to their decommissioning. It is also critical to ensure that your SaaS management strategies adhere to GDPR and the California Consumer Privacy Act across all sectors of your business while remaining effective in varying regions. By adopting these strategies, your organization can cultivate a more efficient and secure SaaS landscape, ultimately leading to improved operational performance and risk management.

A fresh strategy for managing SaaS in large organizations is crucial for mitigating risks, improving budget efficiency, and creating unified governance. As SaaS applications continue to proliferate, many enterprises discover that these tools are increasingly escaping the oversight of their IT departments. This complex landscape of decentralized IT emerges as various business units adopt a multitude of digital solutions to enhance productivity, often resulting in a phenomenon referred to as 'underground digitalization.' The transition towards decentralized IT represents a significant change that is frequently overlooked and inadequately managed, putting companies at risk for critical issues such as GDPR compliance failures, security threats, and operational inefficiencies. It is vital for organizations to tackle these challenges proactively and establish regulations, since all large enterprises will eventually face this decentralization as they strive for accelerated digital transformation. In this context, Beamy serves an essential function by continuously monitoring and cataloging all SaaS applications in use within your organization, enabling you to refine your SaaS ecosystem effectively. By visualizing usage trends, understanding the risks posed by shadow IT, and supporting informed decision-making, organizations can harness the full potential of their SaaS investments while adeptly navigating the intricacies of their digital landscapes. Ultimately, adopting such comprehensive oversight not only enhances operational resilience but also fosters a culture of accountability and innovation within the enterprise.

Lumos functions as an internal AppStore for companies, simplifying the processes of access requests, reviews, and license management through a user-friendly self-service platform. By automating the workflows for access requests, approvals, and provisioning, organizations can notably decrease the volume of support tickets they encounter. This not only improves visibility into various SaaS applications and related expenses but also aids in the elimination of unused licenses with automated processes. As companies grow their teams and adjust to remote work dynamics, the surge of help desk inquiries concerning app access and permission requests can become quite burdensome. With Lumos, permission management and access duration approvals can be conducted directly within Slack, resulting in a more efficient workflow. Before a new employee's start date, Lumos notifies their manager and assists in preparing all essential applications for their use. Recognizing that not every employee needs access to every application is crucial; thus, Lumos provides the capability to tailor the AppStore to align with specific employee roles, which streamlines operations and reduces potential issues. By adopting Lumos, organizations not only boost efficiency but also free up resources to concentrate on what truly drives success—achieving their business objectives while minimizing administrative hurdles. Ultimately, Lumos transforms the way companies manage application access and permissions, supporting their growth and adaptability in a changing work environment.

A unified platform integrates software asset management, cloud management, and SaaS management, enabling you to streamline your technology operations from a single interface that fits perfectly within your enterprise ecosystem. This comprehensive solution offers a clear view of your entire technology landscape, whether on-premises or cloud-based, allowing for better understanding and control. By providing in-depth insights into usage, expenditures, and potential vulnerabilities, it empowers you to enhance the return on your technology investments significantly. With features that predict your business's evolving requirements, you can adapt swiftly to changes, ensuring alignment with organizational goals. The platform facilitates rapid implementation and boasts an intuitive design, allowing you to realize savings in weeks instead of months. By breaking down data silos, it presents a cohesive view of all your cloud, hybrid, and on-premise technologies. Daily updates ensure that you have access to clean and enhanced data, backed by the largest discovery catalog globally. Furthermore, the self-service functionalities and tailored recommendations not only create additional value but also help to conserve time and boost overall productivity in your operations. This holistic approach to technology management ultimately positions your organization for long-term success.

CloudFX enables IT teams to deliver a smooth, platform-focused IT-as-a-Service experience for users. To enhance employee productivity and improve customer satisfaction, businesses need to create a unified experience for both employees and clients. This strategy promotes agility and innovation within the organization, highlighting the importance of IT shifting to a platform-based approach that circumvents the limitations imposed by vendor lock-in. Built using open standards and cutting-edge technologies, the CloudFX platform includes self-service catalogs that effectively reduce cloud sprawl and mitigate shadow IT challenges. It also offers sophisticated billing and analytics functions that assess, compile, and optimize expenditures while enhancing governance and compliance through refined policies. In addition, the platform simplifies the procurement process for IT goods and services, presents various options for vendor-agnostic IT solutions, and automates the management and tracking of orders. It also facilitates cohesive SaaS personalization and management, along with SaaSOps for efficient oversight of SaaS services. Ultimately, CloudFX provides organizations with the essential resources to succeed in an ever-changing digital environment, allowing them to adapt quickly and stay competitive. By leveraging these capabilities, businesses can not only meet current demands but also prepare for future challenges in the digital landscape.