List of the Top 14 SaaS Management Software for Zendesk in 2025

Achieve complete oversight and management of your IT assets, licenses, usage, and expenditures with Setyl — the all-encompassing IT management solution. Setyl serves as a cloud-based platform for IT asset and license management (ITAM), seamlessly integrating with your current technology ecosystem through numerous ready-to-use integrations. With Setyl, you can oversee every aspect of your hardware assets, software applications, SaaS subscriptions, licenses, vendors, administrators, users, and expenditures all in one centralized location, enabling you to: 1. Optimize and expand your IT operations, including processes for onboarding and offboarding employees. 2. Detect and eradicate unnecessary IT expenses. 3. Protect against compliance and audit challenges, including standards like ISO 27001 and SOC 2, among others. The Setyl platform features an easy-to-navigate interface with a low barrier to entry, ensuring a smooth user experience that promotes teamwork across your organization. Highlighted features include: • Comprehensive asset and license registry • Management of asset lifecycle • Oversight of SaaS subscriptions, software applications, and license allocations • Streamlined workflows for employee onboarding and offboarding • Adherence to ISO 27001 and SOC 2 compliance standards • Detection of shadow IT • Vendor audits and thorough due diligence • Management and analysis of IT expenditures • Proactive and guided support for users By consolidating all these functionalities, Setyl empowers organizations to make informed IT decisions and enhance operational efficiency.

PagerDuty, Inc. (NYSE PD) stands out as a frontrunner in the realm of digital operations management, catering to businesses of various scales that seek to enhance customer experiences in an always-connected environment. Teams utilize PagerDuty to swiftly diagnose and resolve issues while uniting the appropriate individuals to avert similar challenges in the future. With over 350 integrations, including popular platforms such as Slack, Zoom, and ServiceNow, along with Microsoft Teams, Salesforce, and AWS, PagerDuty enables organizations to consolidate their technological resources and attain a comprehensive perspective on their operations. This integration not only streamlines workflows within their existing tools but also fosters improved collaboration among team members. Consequently, PagerDuty empowers organizations to be more proactive and effective in their operational strategies.

BetterCloud stands at the forefront of SaaS Operations, empowering IT professionals to enhance the employee experience, optimize operational effectiveness, and consolidate data security. By leveraging no-code automation to facilitate seamless workflows, numerous innovative organizations such as HelloFresh, Oscar Health, and Square have come to depend on BetterCloud for streamlining processes and enforcing policies throughout their cloud application ecosystems. With over a decade of experience leading the SaaS Operations revolution, BetterCloud caters to the largest global community of SaaSOps specialists. As the organizer of Altitude, the premier SaaSOps conference, and the publisher of The State of SaaSOps Report—an authoritative source of market analysis—BetterCloud has earned recognition as a market leader by customers on platforms like G2 and by esteemed research firms such as Gartner and Forrester. Located in New York City, with a dedicated product and engineering office in Atlanta, GA, and additional innovation centers and remote talent distributed throughout the U.S., BetterCloud is supported by some of the most prestigious technology investors, which include Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel. This extensive backing allows BetterCloud to continue innovating and evolving its offerings in the rapidly changing landscape of SaaS Operations.

LicenceOne acts as a comprehensive platform designed to help you track software subscriptions, reduce unnecessary costs, and streamline employee access management. By adopting LicenceOne, your organization stands to save up to 30% on annual expenses, while simultaneously regaining control over its financial resources. Say goodbye to the laborious task of gathering invoices and managing routine activities that detract from your productivity, allowing you to reinvest those savings back into your operational budget. Moreover, you can effectively chart your data subprocessors and safeguard against unauthorized sharing of sensitive information by employees lacking the necessary legal safeguards. Our proactive approaches ensure your data remains protected, private, and secure throughout your entire experience with LicenceOne. For any challenges you might encounter, our dedicated support team is available via chat and email during regular business hours to provide assistance. We meticulously analyze software-related metrics to keep track of user behavior, login trends, renewal deadlines, and billing cycles. Your customized dashboard is immediately operational, and you have the option to enhance it by incorporating additional metrics that you would like to monitor, thus offering you even greater oversight of your software management. With LicenceOne, not only do you gain valuable insights that facilitate informed decision-making, but you also cultivate a more strategic approach to your spending. This ultimately leads to a more streamlined and efficient operation for your organization.

Optimize your financial management, save precious time, and alleviate stress with Hapstack, an elegantly simple SaaS management platform. This solution provides the most efficient way to consolidate and oversee all your SaaS applications. Within minutes, you can create a centralized dashboard that displays all your software in one place. Uncover cost-saving opportunities with ease by pinpointing underutilized applications, thanks to Hapstack's in-depth insights into your team’s tools and their usage statistics. Stay informed with timely notifications concerning upcoming renewals and critical deadlines, helping you avoid the panic of last-minute scrambles and missed opportunities. With our browser extension available for Chrome and Edge, you can easily track app usage, shadow IT, and dormant accounts. Improve your team’s productivity by incorporating custom fields into subscriptions, ensuring you focus on the most important aspects. Additionally, you can keep your Hapstack users synced with Google Workspace accounts, while seamlessly integrating all vital subscription dates into your Google Calendar for enhanced organization. By doing so, you can manage your subscriptions with complete assurance and clarity, making financial oversight simpler than ever. Ultimately, Hapstack empowers you to take control of your software landscape, leading to better decision-making and resource allocation.

Torii is a software-as-a-service (SaaS) platform designed for managing SaaS businesses, revolutionizing operations by establishing an autonomous IT framework that enhances both speed and flexibility. This platform empowers IT professionals to streamline and regulate SaaS expenditures while uncovering the usage of SaaS applications throughout their organizations. Moreover, Torii ensures immediate oversight and management of all SaaS applications across platforms like G Suite, Okta, and Dropbox, granting IT departments comprehensive control over their SaaS environments. Businesses utilize Torii for several key functions, including: 1. Automated tracking of all SaaS application usage 2. Monitoring and managing waste and costs associated with SaaS applications 3. Streamlined and compliant processes for employee onboarding and offboarding 4. Effective management of SaaS licenses and renewal processes Among its clientele are notable companies such as Pipedrive, Delivery Hero, and Via, showcasing its wide-ranging applicability and effectiveness in various industries. Additionally, Torii enables organizations to make informed decisions about their software investments, ultimately contributing to enhanced operational efficiency.

Discover all-in-one management tools for Microsoft 365, previously known as Office 365, with CoreSuite, which equips you to enhance automation, delegation, security, and productivity within your organization. With CoreSuite, M365 administrative responsibilities can be efficiently shared among diverse locations and a vast workforce in large enterprises. Its unified platform simplifies the delegation of administrative duties, automates alert systems, and promotes user adoption seamlessly. Users benefit from a consolidated dashboard that enables smooth transitions between various tasks, including chargeback calculations, proactive data breach prevention, employee onboarding, and monitoring sustained product adoption over time. This comprehensive approach not only streamlines processes but also empowers organizations to maximize their utilization of Microsoft 365.

Harness the power of automation by utilizing ready-made tools or seek support in crafting custom solutions tailored to your needs. Voleer’s extensive data centers and sophisticated automation capabilities work in harmony with your existing technology, enhancing visibility and streamlining the management of resources, security, data governance, and more. You can begin to implement pre-configured automations within mere minutes, enabling you to refine your IT operations and gain essential insights into your current systems, including popular platforms like Microsoft Teams, Azure, Microsoft 365, and Zendesk! Visit the Voleer Tools Showcase to uncover featured automations categorized by themes such as security, cost-effectiveness, and productivity. With regular updates, new tools are consistently introduced to elevate your experience! The process requires no coding expertise, ensuring that getting started with Voleer tools is both straightforward and rapid. Simply register for an account, and you'll be ready to leverage these pre-set tools for effectively automating crucial IT functions. Keep in mind that the user-friendly design aims to empower your team and significantly enhance overall productivity, fostering an environment where efficiency can thrive. This commitment to ease of use ensures that every team member can contribute to a more streamlined workflow without any technical barriers.

Builders should focus on their craft while Quolum handles the rest. Quolum excels at everything from producing top-notch advertisements to consolidating all your documents in a single location. We ensure that all your contracts are organized alongside essential metadata such as vendor details, renewal timelines, and cancellation periods. The process of acquiring all your SaaS products is seamless and straightforward. Advanced software aids in overseeing recurring costs, ending trial subscriptions, and managing overall expenditures effectively. Invoices from various vendors are conveniently combined into one comprehensive bill, which is why accountants appreciate our service. Our platform provides a unified dashboard for all SaaS-related activities, including transaction specifics, purchases, and invoice management. Each SaaS acquisition is encapsulated in a single bill, with invoices being automatically collated from different suppliers. Additionally, a detailed calendar for renewals and payments is available to facilitate better cash flow management while adding an extra layer of organization to your financial planning. With Quolum, you can ensure that every aspect of your financial operations runs smoothly and efficiently.

Flexera One is an advanced SaaS solution designed to unify IT asset management, FinOps, SaaS management, and cloud cost optimization for modern hybrid IT landscapes. By harnessing next-generation data and analytics from the Technology Intelligence Platform and Technopedia®, it offers unparalleled visibility into hardware, software, cloud, and SaaS assets across diverse environments. This comprehensive insight helps organizations identify redundancies, forecast risks related to end-of-life and vulnerabilities, and uncover opportunities to rationalize technology spend. Flexera One seamlessly bridges traditional ITAM silos with financial operations to provide actionable cost and compliance optimization, enhancing vendor negotiations and audit preparedness. The platform supports sustainability initiatives by tracking carbon footprints and providing compliance reporting, aligning IT practices with environmental goals. Businesses benefit from a single, extensible source of truth that integrates cloud, container, desktop, and data center data, breaking down operational silos. Its intelligent analytics help quantify IT value in business terms, improving communication and decision-making across departments. With a wide array of vendor integrations, Flexera One continuously updates asset data, ensuring accuracy and reducing technical debt. Customers can leverage the platform to fuel AI-driven transformation initiatives and maximize ROI from technology investments. Ultimately, Flexera One empowers enterprises to manage complex IT estates efficiently, securely, and sustainably.

Trelica’s SaaS management platform provides IT teams with essential insights into the applications being utilized and their functions, which facilitates better decision-making regarding costs, information security, and data protection. By working closely with users, you can not only enhance and secure the applications vital for your organization’s prosperity but also reduce unnecessary SaaS expenditures. Effortlessly gain a holistic view of your SaaS ecosystem through automated application discovery and insights into user interaction. Stay organized with your SaaS inventory by keeping tabs on license agreements, renewal timelines, and spending for sanctioned applications, while also eliminating those that are no longer essential or pose security threats. Move away from fragmented Excel InfoSec surveys and create a cohesive contract lifecycle management system to supervise third-party applications from their inception through to their decommissioning. It is also critical to ensure that your SaaS management strategies adhere to GDPR and the California Consumer Privacy Act across all sectors of your business while remaining effective in varying regions. By adopting these strategies, your organization can cultivate a more efficient and secure SaaS landscape, ultimately leading to improved operational performance and risk management.

A fresh strategy for managing SaaS in large organizations is crucial for mitigating risks, improving budget efficiency, and creating unified governance. As SaaS applications continue to proliferate, many enterprises discover that these tools are increasingly escaping the oversight of their IT departments. This complex landscape of decentralized IT emerges as various business units adopt a multitude of digital solutions to enhance productivity, often resulting in a phenomenon referred to as 'underground digitalization.' The transition towards decentralized IT represents a significant change that is frequently overlooked and inadequately managed, putting companies at risk for critical issues such as GDPR compliance failures, security threats, and operational inefficiencies. It is vital for organizations to tackle these challenges proactively and establish regulations, since all large enterprises will eventually face this decentralization as they strive for accelerated digital transformation. In this context, Beamy serves an essential function by continuously monitoring and cataloging all SaaS applications in use within your organization, enabling you to refine your SaaS ecosystem effectively. By visualizing usage trends, understanding the risks posed by shadow IT, and supporting informed decision-making, organizations can harness the full potential of their SaaS investments while adeptly navigating the intricacies of their digital landscapes. Ultimately, adopting such comprehensive oversight not only enhances operational resilience but also fosters a culture of accountability and innovation within the enterprise.

Lumos functions as an internal AppStore for companies, simplifying the processes of access requests, reviews, and license management through a user-friendly self-service platform. By automating the workflows for access requests, approvals, and provisioning, organizations can notably decrease the volume of support tickets they encounter. This not only improves visibility into various SaaS applications and related expenses but also aids in the elimination of unused licenses with automated processes. As companies grow their teams and adjust to remote work dynamics, the surge of help desk inquiries concerning app access and permission requests can become quite burdensome. With Lumos, permission management and access duration approvals can be conducted directly within Slack, resulting in a more efficient workflow. Before a new employee's start date, Lumos notifies their manager and assists in preparing all essential applications for their use. Recognizing that not every employee needs access to every application is crucial; thus, Lumos provides the capability to tailor the AppStore to align with specific employee roles, which streamlines operations and reduces potential issues. By adopting Lumos, organizations not only boost efficiency but also free up resources to concentrate on what truly drives success—achieving their business objectives while minimizing administrative hurdles. Ultimately, Lumos transforms the way companies manage application access and permissions, supporting their growth and adaptability in a changing work environment.

Discover and visualize your SaaS applications, streamline all provisioning workflows, and manage shadow IT effectively while gaining valuable insights into your SaaS spending, ensuring that resources are deployed where they provide the most value. Simplify your SaaS and device management tasks, making them more effective and secure through a single, intuitive console that operates with just a few clicks. You can visualize your devices, monitor their statuses, and manage their entire lifecycle smoothly, ensuring seamless operations. Choose the right equipment and configurations for your team effortlessly, enhancing delivery logistics with exceptional efficiency. With access to a comprehensive catalog of popular SaaS integrations, you can streamline your workflows and avoid the complexities of multiple SaaS consoles. Josys enables connections with widely-used SaaS tools, promoting outstanding operational efficiencies and simplifying workflows through easy integrations across various applications. This shift not only optimizes processes and removes redundant tasks but also reduces manual errors and significantly enhances the fluidity of workflows among applications, ensuring your team functions at its highest capacity. Additionally, the integration capabilities foster ongoing improvements in operational strategies, paving the way for sustained success in the long run, while also allowing teams to focus more on strategic initiatives rather than routine tasks.